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Safford Volkswagen Richmond
Richmond, VA
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 222 reviews
March 28, 2010
I lived in Richmond for over four years after purchasing my 2005 Jetta from West Broad VW. After receiving horrific service from both West Broad and Brown's VW, I eventually had to drive to either Lynchbur my 2005 Jetta from West Broad VW. After receiving horrific service from both West Broad and Brown's VW, I eventually had to drive to either Lynchburg or Fredericksburg VW to have my car service. Experience at Brown's: I originally tried to purchase my 05 Jetta from Browns but the sales person overcharged me by a few thousand dollars. He claimed that he could not go down in price any further and that I would not be able to find the vehicle for the price that I wanted to pay. Well, I was able to purchase the car at West Broad for the price that I was willing to pay a few weeks thereafter. Since I lived on the Southside, I tried to have my car serviced at Brown's at least three times. On each occasion, the price that the dealership quoted was well above the market and/or surrounding competitor's price. My service representative was very impatient and non-customer service friendly. The only section of Brown's that is commendable is their parts department, which worked with me on numerous occasions to get the needed parts for my vehicle. Experience at West Broad: The experience that I had at West Broad is even worst…which is why I only went back once after purchasing my vehicle. I took my car in for its initial check-up and had to have my radio looked at because it was not playing CDs (note: all of this was under warranty). West Broad charged me a diagnostic fee for checking my radio. I had to report this dealership to corporate office because their erroneous claim that my radio was not covered under warranty. Since that time, I have yet to return back to West Broad. Summary - I have not received good service at either West Board and/or Brown's on Midlothian. I would never recommend either dealership (or a VW because of the lack of quality and numerous problems that I have had with this car). More
by mjackson81
Employees Worked With
I don't remember
March 17, 2009
I live in the city and West Broad VW is closest VW Dealer to me. Unfortunatly they are verey difficult to work with so I decided to drive accross the river and try Brown's VW. To my suprise the experience wa to me. Unfortunatly they are verey difficult to work with so I decided to drive accross the river and try Brown's VW. To my suprise the experience was terrific!! They fixed the issue with my vehicle first time in and did a courtesy inspection to let me know my vehicle is in great shape. I will tell everyone I see to try Browns VW. The prices were fair and the people were courteous. What else can I ask for? Lisa B The Fan More
by LisaB
Employees Worked With
Jeff Cooper
