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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 222 reviews

November 08, 2025

The advisor I had carrie was great however they told me that they couldn't warranty my brake caliper due to excessive damage to it from me replacing my brakes, took the caliper off and there was a small sc More

by Fordgt38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Solid JR, Carrie Shipp
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Nov 10, 2025 -

Safford Volkswagen Richmond responded

Thank you for sharing your feedback. We understand your concerns regarding the brake caliper and the lack of communication from our service department. We appreciate your praise for Carrie and want to ensure that your experience aligns with the high standards we strive for at Safford Volkswagen Richmond. Please feel free to reach out directly to us at the dealership, as we'd like the opportunity to discuss this further. Your trust is important to us, and we’re here to help. Thank you for bringing this to our attention. Sincerely, The Team at Safford Volkswagen Richmond

November 08, 2025

Destiny was outstanding. Her professionalism and attention to the customer’s needs made the car buying process easy. I highly recommend Destiny and the Safford team. More

by vtcoopdsp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincy Teasley
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Nov 08, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

November 08, 2025

Most times my experience is excellent. I was a little disappointed with the service .last time. More

by USER4818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. Donald and our team appreciate your business and hope to see you again soon!

November 08, 2025

Folks there are great. The basic oil changes and maintenance are too expensive. But everything is nowadays. More

by CEDRIC_GIESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Cedric, feel free to contact us at your convenience.

November 07, 2025

I have purchased two vehicles here. I have always had a great experience here . You have a customer for life . Thank you More

by KYLEE82402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
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Nov 07, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 07, 2025

They have treated me extremely well I am very satisfied with the work I've had done More

by joyann39d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
Report | Print
Nov 07, 2025 -

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

November 07, 2025

I appreciate Stafford VW. Don keeps my Passat and Taos up to date with it services More

by pekroog
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Nov 08, 2025 -

Safford Volkswagen Richmond responded

Thank you for the great review! We're thrilled to hear that Don is taking such good care of your Passat and Taos at Safford Volkswagen Richmond. We truly appreciate your trust in us for your service needs, and we look forward to seeing you again soon! Sincerely, The Team at Safford Volkswagen Richmond

November 06, 2025

Unprofessional,overpriced, non-cooperative, if you were the last vw dealership, I would never recommend you More

by dhgastler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue as they didn't introduce themselves
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Nov 09, 2025 -

Safford Volkswagen Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 06, 2025

They do a great job explaining what services are required to keep my car in excellent condition. They are honest, friendly and fast! More

by Lisa.s.dji
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Nov 06, 2025 -

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 05, 2025

Had a longer wait than expected, but not a problem. Enjoyed the coffee and snacks. More

by lstump55
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
Report | Print
Nov 05, 2025 -

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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