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Safford Volkswagen Richmond

Richmond, VA

4.5
255 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 255 reviews

December 07, 2025

Great place for service and to buy a car great people love the place Great More

by Milgonz48
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
Dec 07, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

December 07, 2025

I’m very satisfied with the dealership experience; their team was professional, friendly, efficient, and helpful. More

by DLINDSAY515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2025 -

Safford Volkswagen Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 06, 2025

I previously bought a car a few years ago from here and it was an awful experience. This time, the showroom was nice, and the sales team was very friendly which was a nice change. More

by jared.coombs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2025 -

Safford Volkswagen Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 03, 2025

I feel like I was unfairly charged on this visit. I called and let someone know and they were pretty rude about it. After me following up a few times they got back with me and were very nice about it More

by RACHELBEHRENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2025 -

Safford Volkswagen Richmond responded

Thank you for your candid feedback, Rachel. We appreciate your business and hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service. Thank you for choosing Safford Volkswagen Richmond.

November 30, 2025

Fast. Efficient. Very Professional. Loved receiving a video of what was wrong. Communication was great. More

by KMDECKER
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 01, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 29, 2025

Very good customer service All issues were handled in a timely manner and all questions were answered More

by gregory.dillman
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
Nov 30, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 29, 2025

Everyone was real kind and helpful! I love my new car and highly recommend that people take a look here when looking! More

by Megan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven
Nov 29, 2025 -

Safford Volkswagen Richmond responded

Thank you, Megan! We truly appreciate your kind words and are thrilled to hear that you love your new car. At Safford Volkswagen Richmond, we strive to provide excellent service, and your recommendation means a lot to us. We hope to see you again soon! Sincerely, The Team at Safford Volkswagen Richmond

November 29, 2025

Everyone was very polite. Suggestions for maintenance were well explained and models and pictures used More

by SELENAKCOPELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baril
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review, Selena! We’re thrilled to hear that you found our team at Safford Volkswagen Richmond polite and that the maintenance suggestions were clearly explained. We strive to provide a positive experience for all our customers. We look forward to seeing you again soon! Sincerely, The Team at Safford Volkswagen Richmond

November 28, 2025

Donald kept me informed, met me when I arrived to pick up my vehicle and explained everything that was done. He was polite, efficient and personable! More

by rhonda1128
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
Nov 28, 2025 -

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 27, 2025

Daniel, my service representative, was very courteous and helpful in answering all my questions. I appreciated the timely service while waiting for my car. More

by Ali R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!