Safford Volkswagen Richmond

My last visit was great and the people were super helpful. Very professional and friendly. helpful. Very professional and friendly. More

I've always found excellent customer service combined with a friendly professionalism at Safford Brown Volkswagen. Don and the entire staff make sure I understand what to expect and provide an upfront qu with a friendly professionalism at Safford Brown Volkswagen. Don and the entire staff make sure I understand what to expect and provide an upfront quote, so there's never any unexpected surprises. Very happy there and will continue to have service done there, and if I'm in the market for a vehicle, I trust they'll provide exceptional service. More

In general experience was very good, Kevin was a pleasure to deal with. Highly recommend. to deal with. Highly recommend. More

Mr. Donald Wood is the reason I drive all the way to Midlothian for the service. He is very professional, pleasant and caring which is absolutely amazing! Your location has the best service with great s Midlothian for the service. He is very professional, pleasant and caring which is absolutely amazing! Your location has the best service with great staff. People like Mr Wood does make a difference! More

The service managers were very informative but the service seems to lack the knowledge to make the repairs. service seems to lack the knowledge to make the repairs. More

They really take customer service seriously. Always a pleasure if that is a thing getting your car serviced. Always a pleasure if that is a thing getting your car serviced. More

Little did I know (or remember) that my warranty had run out. I wish someone would have reminded me of that before they took the time to diagnose the issue with my car. I wouldn't have had the work or diagn out. I wish someone would have reminded me of that before they took the time to diagnose the issue with my car. I wouldn't have had the work or diagnostic done. I was having an issue with the 'anti theft' locking my wheel and they wanted to put a battery in for $500. INSANE!! When I picked my car up-the check engine light was on. That is not how I dropped it off. More

Clean, operated with proficiency the new building looks amazing and the staff was still nice even tho it was so early in the morning realistically I get it so that's amazing amazing and the staff was still nice even tho it was so early in the morning realistically I get it so that's amazing More

Came in for a state inspection. Was informed of a needed repair with evidence video and an estimate. Was provided guidance on holding off the repair for a month which helps me finan Was informed of a needed repair with evidence video and an estimate. Was provided guidance on holding off the repair for a month which helps me financially. Also, was very happy with all the new seating in the waiting area and enjoyed the more modern overall atmospher that the renovations have brought . More

Excellent customer service. Very easy to schedule an appointment. The work is done right the first time in a very reasonable amount of time. Customer waiting area has been updat Very easy to schedule an appointment. The work is done right the first time in a very reasonable amount of time. Customer waiting area has been updated and is very comfortable. More