Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Contact Dealership

10501 Midlothian Turnpike

Richmond, VA

23235

Directions

By Type

Showing 222 reviews

October 21, 2025

Great service from beginning of the process of having my car inspected and oil change to check out. Everyone was friendly. More

by MLR_428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Burt five stars. , Karl Solid JR, Carrie Shipp
Report | Print
Oct 21, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 20, 2025

Service was timely, questions were answered, all professional. Nice new digs! I’m not writing anymore More

by PHEIDELM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're delighted to hear that your service experience at Safford Brown Volkswagen Richmond was timely and professional. We appreciate your kind words about our new facilities! We look forward to welcoming you back for your next visit. Sincerely, The Team at Safford Brown Volkswagen Richmond

October 20, 2025

I had to wait a few minutes because Donald was busy. A man and a lady greeted me, but told to wait for Donald. Eventually another lady has helped me. More

by KVKTRAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 20, 2025

As always great service, kept informed on progress. Don is a great assert to your company More

by DEB2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 20, 2025

Great service! Had a headlight that needed to be replaced, but they also found a serious tire problem and alerted me to that issue. Grateful for their help! More

by Tamination
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
Report | Print
Oct 20, 2025 -

Safford Volkswagen Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Volkswagen Richmond.

October 19, 2025

Destiny is a persistent sales professional, very calm, I’m still at awe how she won my business, completely changed my mind from the previous car dealership I was negotiating with. Was simply wonderful More

by Anoluechizoban
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 19, 2025

Always excellent and fast service. I love the quick communication from the service advisor as well More

by sara_slate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
Report | Print
Oct 19, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2025

From beginning to end, my experience was fantastic. Jonathan was amazing and provided a lot of information about the car. I'm genuinely happy with my new vehicle! More

by cookc1123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Cantoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Saffore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincy Teasley
Report | Print
Oct 18, 2025 -

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2025

I was surprised that my warranty had expired and getting a new battery cost me a total $776. More

by ALOHAGINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 18, 2025

Everyone was great! The customer service was outstanding from the 1st call to pick-up. I am thoroughly impressed. Don and the crew are phenomenal! I appreciate all of yo More

by ANNETTEDOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
Report | Print
Oct 18, 2025 -

Safford Volkswagen Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

1
...
6
7
8
...
23