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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 222 reviews

October 18, 2025

Donald did excellent job. Was very professional and helpful. Answer all my questions. Car was done on time. More

by AUDI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2025

The staff was friendly. The GM Chris was very professional..It was a great visit. I would recommend Safford brown to anyone looking for a new car. More

by mbalsom70
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Oct 17, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 17, 2025

Great service and concerns from Destiny and her team. They made the experience a relaxing one. Very good with prompt follow-ups and updates. I am 100% satisfied. Thanks. More

by B. Sneo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Alley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2025 -

Safford Volkswagen Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Safford Volkswagen Richmond!

October 16, 2025

Easy to get an appointment! Great people to work with and everything was done properly! More

by BILLDODD1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
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Oct 16, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 16, 2025

The service is excellent. Don had my parts ordered the same day and the next day my car was serviced. More

by CRYSTALDILWORTHJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
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Oct 16, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 15, 2025

Great customer care friendly and fast. Was very accommodating while I waited there were snacks and drinks offered. More

by TENEISHABOYKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
Report | Print
Oct 15, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 14, 2025

Amazing customer service. Donald is always up front. Very helpful about what to expect and what is needed More

by KENNETHMATTOCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 14, 2025

The staff were very accommodating and polite, venue is excellent and service is great thanks. More

by ERICVITOMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
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Oct 14, 2025 -

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 14, 2025

Ragin made the car buying process very smooth and simple. I can in knowing what I wanted and she was able to deliver. More

by courtnei f
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Quincy Teasley
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Oct 14, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 13, 2025

Destiny was an awesome sales person as well as the two gentlemen that did the financing..it was lengthy but worth it. More

by mbalsom70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Alley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2025 -

Safford Volkswagen Richmond responded

Thank you for your fantastic review! We're glad to hear that you had a great experience at Safford Brown Volkswagen Richmond with Destiny and our financing team. We appreciate your patience during the process and are glad it was worth it for you. We look forward to seeing you again! Sincerely, The Team at Safford Brown Volkswagen Richmond

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