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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
255 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 255 reviews

October 27, 2025

I have always had a good experience here. They seem very honest, and don’t feel like they’re trying to scam me into more work. More

by KAMREN_BALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 26, 2025

From the first call to arriving at the dealership, it was a warm and friendly experience! Everyone was helpful and worked together seamlessly. Kudos to the team! More

by everiv8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review,Eve! We’re thrilled to hear that your experience at Safford Brown Volkswagen Richmond was warm and friendly from start to finish. Our team strives to provide seamless service, and your kind words mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 26, 2025

Great customer service every time I’ve been here. They are honest, thorough, and timely. More

by VW2012TDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Shipp
Report | Print
Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you have consistently received great customer service at Safford Brown Volkswagen Richmond. Our team strives to be honest, thorough, and timely, and it’s wonderful to know that we've met those standards for you. We look forward to seeing you again on your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 26, 2025

The staff is always friendly and is very good about communicating if the car need additional maintenance before doing it. More

by ROBERTSONG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
Report | Print
Oct 26, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 25, 2025

Don Wood and the staff has always taken care of our family's 3 VW vehicles. We are looking to purchase an additional VW and will definitely add it to Don taking care of us. More

by CTCLARKE1
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
Report | Print
Oct 25, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 25, 2025

They said all 4 of my tires had dry rot and then never replaced them. More

by TIMOTHYOBRYA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback, Timothy. We understand how valuable it is to have accurate information about your tires and vehicle condition. At Safford Volkswagen Richmond, we aim to provide a smooth and reliable service experience, ensuring that any concerns are fully explained and handled properly. If you’d like to discuss your experience further, please feel free to contact us directly. Your perspective is important to us. Sincerely, The Team at Safford Brown Volkswagen Richmond

October 24, 2025

I really enjoyed having my vehicle serviced here. They were fast but thorough. I even added on a service and it was still fast. More

by Nikole Hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
Report | Print
Oct 24, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 24, 2025

Really Professional and Quick Really professional and quick, the service advisors and techs are amazing More

by LITTLEXERO755
Recommend Dealer
Yes
Employees Worked With
Carrie
Report | Print
Oct 24, 2025 -

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

October 24, 2025

Prices too high. Great service. Courteous employees. I will likely have my Beetle repaired or serviced there again. Unhappy with labor rate. More

by HOKIEHEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

October 23, 2025

Comfortable, inviting service center atmosphere, timely updates, service delivered as described, seamless. Pleasant, painless, felt personalized More

by CASEYLEDWARDS2
Recommend Dealer
Yes
Employees Worked With
Carrie
Report | Print
Oct 24, 2025 -

Safford Volkswagen Richmond responded

Thank you for your glowing review, Casey! We're glad to hear that you had a comfortable and inviting experience at Safford Brown Volkswagen Richmond. It's great to know that our timely updates and personalized service made your visit seamless and pleasant. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Safford Brown Volkswagen Richmond

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