This was a great experience until meeting the Finance Department and the Business manager who clearly throught no one would dare question him.
We were asked to provide our name, address and social security number for a background check and was told it was due to "the amount of terrorism today" and "cases of fraud," and, "we want to know our customers." Since this was a simple purchases with a cashiers check, and based on our concern for identiy theft, we advised we did not want to suppy the social security numbers.
Then we were told the title clerk needeed it and I advised VA DMV accepts the VA drivers license and they were welcome to that. Then he says they need to do a background check since a bank cashiers check is, "just another form of credit"! (Our FICO credit score is 851)
Clearly, we were dealing with incompentence. He was told to call the bank (where there was a 6-figure balance) and came back and said, begrudingly, he would process the transaction.
Oh, boy, lucky us.
In the end we received no "thank you for your business," no "sorry about the delays," no nothing.
While the salesman (Adam) was outstanding, the rest of the experience confirmed, once again, car dealers are like politicians - ya can't trust them or beleive anything they say. Especially at this dealer. All ratings are based on the experience with the finance transaction.