Sahara Chrysler Jeep Dodge Ram

Maximal titling failure and minimal help I had a very frustrating experience with Sahara Chrysler Jeep Dodge Ram. It is still ongoing. I am active duty military currently stationed in Las V I had a very frustrating experience with Sahara Chrysler Jeep Dodge Ram. It is still ongoing. I am active duty military currently stationed in Las Vegas, but my home state is Missouri. I explained prior to the purchase that I was planning on registering my vehicle in the state of Missouri. I even had a conversation with the loan & titling officer about his brother being in the military and such. A couple weeks after purchasing the vehicle, they called me to let me know that my "green slip" was ready. I swung by to pick it up and they told me that it was all I needed to register my vehicle in Missouri. I flew home to Missouri and took it into the DMV, where they looked at me like I was an idiot. I contacted Sahara Chrysler Jeep Dodge Ram about 7 times before they finally told me to essentially go and solve my own problem and acted like I had never told them I wanted to register my vehicle in Missouri. They won't give me an extension on my temporary plates even though its going to take months to fix this idiocy. I just got a ticket last night because of the lack of plates. I mean, this is so unbelievably frustrating... (additionally, I think they purposefully disabled the 50,000 mile maintenance light, because I bought the vehicle at 50,456 miles and then 50 miles later the light just happened to pop on...and lastly, they filled two of my tires past 75PSI even though the recommended upper limit is 40PSI. Crazy) More

2nd car from Sahara I bought a new lifted Rebel, Yves from sales was very knowledgeable about the truck features. Brian from Finance was very professional and was able t I bought a new lifted Rebel, Yves from sales was very knowledgeable about the truck features. Brian from Finance was very professional and was able to transfer the extended warranty from my previous challenger to my new truck and went beyond with a few things I need it for the truck weeks after I bought it. Both guys were professionals, knowledgeable and very down to earth I bought two vehicles from this dealer and experience was very pleasant My review its only for sales and finance More

Anything to make a sale, and the work stops there. On Saturday October 7th, my fiancé and I went to the Sahara Dealership. We were initially just looking, but, eventually fell in love with a vehicle wi On Saturday October 7th, my fiancé and I went to the Sahara Dealership. We were initially just looking, but, eventually fell in love with a vehicle with the help of Alex, a great sales associate. He was very helpful and friendly. Before we know it we were in the financing to get our new Jeep Grand Cherokee! After a couple hours we drove off the lot and left our old car/trade in there. I had noticed that they didn’t do a good job detailing the vehicle at all plus, they didn’t even fill the gas tank on a brand new vehicle. We were too excited to notice at the time. Done deal…right? Tuesday, David, the finance guy, called my fiancé and left a voicemail. We didn’t get the voicemail until Wednesday due to lack of reception where we live (which we told him). If it were a problem with financing, I thought he would try calling more often or even shoot us an email. Nothing. Friday, Wells Fargo called us and asked us a few questions, we assumed since they would be our new bank. Saturday night, David calls my fiancé and tells us we either need to come up with $10,000.00, find our own financing, or return the jeep. Well, I don’t know about you, but I don’t just have $10k lying around. As far as finding our own financing, we don’t have time nor the ability to do that, we live in a very remote area with not even a grocery store. Plus, why do I have a $500.00 additional charge for the dealership finding me financing…if they aren’t going to be doing that for me? Sunday they were closed so we had no other option than to take time off and bring it in Monday since they wanted this jeep back ASAP. So, we go to the dealership Monday 10/17 to return the vehicle. We find our initial sales associate, Alex, and tell him we are returning the jeep and picking up our trade in, as requested/demanded. He had a very confused look…he had no idea what was happening. We filled him in and he was just as shocked as we were. The finance guy never told him one of his sales fell thru or anything. On top of all of that, David, the finance guy we have been dealing with, was conveniently on vacation. I can’t help but feel he planned it out to where we would show up while he was gone. No one had any idea what was going on which turned in to us waiting 30 more minutes in that dealership for no reason. So much time wasted. This whole venture cost us about $800.00 which includes our 4 hour drive, the wasted gas, the time we lost out on by having to take a day off, and the accessories we had bought already for the vehicle. That same day we went to another dealership, they got us financed that day no problems. They were amazing. I don’t buy cars everyday so I forget how the buying process is supposed to go. Comparing it side by side, there were several things Sahara didn’t even do. They never had us write down references on our credit application. They only went to 4 banks to try to get us financed (our credit alerts us of ANY inquiry). Also, to add to that, we didn’t get any inquiries all week, only the day we went in to buy the jeep. They didn’t detail the vehicle. They didn’t fill the gas tank. They didn’t go over anything with us, just had someone ask “can I show you anything?”. With all the driving back and forth, we had put over 700 miles on it. Plus, we had been off-roading in it since we thought it was ours for over a week. It’s nice to know they will be selling that jeep as ‘brand new’ again. It was a horrible experience. I understand they cannot control whether or not banks will finance someone. But, it truly felt he didn’t even try and was very rude about it. I will never go back or refer it to anyone. More

Terrible service, rude, uncaring people. Bought a new Jeep Patriot a year ago from this dealership and the Sirius Satellite Radio never worked properly. Had a recall issue with a camshaft sen Bought a new Jeep Patriot a year ago from this dealership and the Sirius Satellite Radio never worked properly. Had a recall issue with a camshaft sensor as well. I was notified by Fiat/Chrysler twice that my part was in and to schedule a service appointment. Both times I came in for the recall fix I also requested a new satellite antenna because I wasn't getting any reception. Both times the recall part was NOT in. I was told that they had received a "memo" on the satellite radio and they would let me know when they received another one telling them what to do about it. They never called. The third time I got a notice from corporate about my recall part I called and made sure the part was in, went down there and again asked about the radio. While waiting the service manager came in and suggested we leave. They would give us a ride anywhere we wanted to go but they WOULDN'T BRING US BACK. My wife and I opted to stay there. All said and done, the sensor was replaced but the SM told us that there was nothing wrong with the satellite reception and basically called us liars. They were rude, they repeatedly lied to us and treated us like xxxx. I will NEVER return to this lousy dealership. I went to Chapman with my complaint. They are awesome. I now have a new satellite antenna and the radio works like it's suppose to. I gave Sahara a bad review because they deserved it and the service manager called and tried to bully my wife into changing our responses. I told her to hang up on him, which she did. I hope Sahara CJDR goes out of business. They suck. More

Service department This service place used to be good. I have been here 4.5hrs for a oil change and alignment. I have been notified at the 2hr mark that my oil change wa This service place used to be good. I have been here 4.5hrs for a oil change and alignment. I have been notified at the 2hr mark that my oil change was done. Still waiting. Go to another dealership for service More

Great discount on 2017 Cherokee Trailhawk Sahara's website showed very substantial discounts on 2017 Cherokees. I live in Reno and Sahara pays for the flight to Las Vegas so I flew there. Jose Sahara's website showed very substantial discounts on 2017 Cherokees. I live in Reno and Sahara pays for the flight to Las Vegas so I flew there. Jose, my salesman, picked me up at the airport, we had lunch which he paid for, and I test drove the Cherokee. It was exactly what was on the website and I bought the truck. There were some items added to the vehicle, which were disclosed before I flew there - they gave me the drive away price. Casey was the finance and insurance man at Sahara where I bought an extended warranty and the maintenance package in addition to the already agreed upon cost of the SUV. I think I got a great deal on the Trailhawk and would recommend Jose, Casey, and Sahara CJDR to my friends if they needed a new car. I would certainly do business with them in the future. More

Great service I went in expecting to be turned down because I have some credit issues. I drove out of this dealership with the sweetest car. It drives great, the ca I went in expecting to be turned down because I have some credit issues. I drove out of this dealership with the sweetest car. It drives great, the carfax showed it has no prior damages and had only one owner, how great is that. I want to thank Fritz and his brother Yves Vital they were great and very helpful and explained things very carefully and answered all my questions. Because of them the car I had I gave to my niece and now she no longer has to ride the bus, she's mobile, and I was happy to help her. Thank you Fritz and Yves. More

Amazing Greta experience, all the folks were friendly and extremely helpful. I couldn't have ask for a better experience. Highly recommend to my friends and f Greta experience, all the folks were friendly and extremely helpful. I couldn't have ask for a better experience. Highly recommend to my friends and family. More

Terrible Terrible Experience I still cannot believe how I was treated here yesterday. I knew better than to come here to buy a car, and I was completely lied to and convinced to c I still cannot believe how I was treated here yesterday. I knew better than to come here to buy a car, and I was completely lied to and convinced to come in, everything was apprroved. I spoke with them 5 times yesterday, 5 TIMES, and told them repeatedly how much down payment I had, gave them all my personal information, my income, my proof of residence, everything approved. Made the appointment to come in, pay the down, and finalize the purchase..... NOPE, as soon as I get there, it's OH WE NEED MORE DOWN PAYMENT.. after speaking with the sales rep who says I was approved with THAT down payment amount, the mananger who said I was approved with THAT down payment amount, and the office girl who called me and said I was approved with THAT down payment.... not anymore, now they want 4 times the amount for a down payment, with no reasoning behind the change, OH YOUR APPROVED, but only if you give us more money. I said we spoke repeatedly about this, you said my down payment was no problem you said you absolutely can work with it and I was approved, please go onto our website and look at this Dodge Journey, your already approved for it...... ALL LIES, just blatten trickery to get you to come down to there car lot and they try to force you to give them more money, he said - WELL CAN'T YOU JUST BORROW IT FROM SOMEONE? Really??? I spoke with them 5 times, I asked them repeatedly if everything was approved, told them please do not waste your time or mine, don't lie to me and think you can just force me into giving you more money just because you know I desperately need a car. Heartless, Ruthless, Callous Salesman and MANAGEMENT More

Customer service and Fee Issues Customer Service after sale and fees Weird Fees that was not like Carmax. Karr Alarm(~$800) (which I'm glad I was able to convince them to take of Customer Service after sale and fees Weird Fees that was not like Carmax. Karr Alarm(~$800) (which I'm glad I was able to convince them to take off during the purchase), it took some work though. Document fee of $487, data dot fee $188.50. FYI. If you look up karr alarm on the internet you will see lots of people saying its a scam charge. They also sell their warranty and maintenance program like it's theirs. It's not cause I asked about it when I tried to take it back and they said they didn't have anything to do with it and I have to figure that out on my own. I'm sure they are great if you don't have any issues(like all car salesman). But as far as after purchase customer service, they don't care too much. They got their money. Dont let them convince you they are like them. I should not have left Caxmax across the street. Unfortunately I had decided that I no longer wanted the car although there was nothing wrong with it anymore. I just simply wasn't using it as much as I thought. It had a few issues they didn't catch before putting it on the lot, they fixed them during the first 2 weeks. When I took it back to see what they would do for me as far as taking it back they dropped it $3500 for them to "buy" it back from me, it was 25 days old with 500 extra miles and it wasnt new when I bought it from them. I already knew I was probably going to eat the fees and taxes, but for them to drop the price that much on top was a stab. they also had a completely different person come to me instead of the people that were working with me, so much for the customer service they talked about.. They also sell you the warranty like its theirs, its not. They told me the service package, etc that I bought wasnt them and I would have to work that out with the company they sold through. Effectively me losing approx $7000 if I sold it back to them with their $3500 price reduction. BTW. The warranty was $2000 and the service agreement was $450. Sales tax which I understand the cant absorb is $1100. I thought they would make me eat their fees above, sales tax and maybe help me with cancelling the services. They just didnt care at all that I made a choice to not want it. More