I have never in my life dealt with so much BS in attempting to research, drive and purchase a car. Sakelaris Camdenton takes the top spot!
Let me preface this review with Charles Reese their finance guy, is genuinely a good guy and is motivated/interested to make deals(management should consider promoting this guy to take their jobs). He took the time to hear out my situation as I was wanting to move into a car vs. my current loaded 2016 Silverado 1500 as I didn't have a need but of course a truck especially a modern one is very comfortable. I was unsure moving to a car from a truck. They had a base GT Mustang that piqued my interest. Charles understood that this was a big change for me.
I first setup an appointment last Friday with Charles to look at and test drive the car. Charles texted me about 15 mins before I get there that he's pulled it out front for me. I get there, Charles is busy doing paperwork as he is the finance guy. No big deal. I'm approached by an older salesman that asks if I've been helped. I tell him that I'm going to be working with Charles. He then exclaims to my folks who came with me that they were looking at the Mustang...which they weren't. They were looking at a F150 somewhat near the Mustang. Surely a younger guy isn't serious about looking at a Mustang ? He offers to help me. I request to test drive the car while Charles is busy. The salesman goes to get dealer plates to put on it. He then proceeds to take plates off a car next to the Mustang and then walk to the other side of the dealership to the Dodge side. He then proceeds to take off 2 more sets of plates and then places one set on some Chrysler that pulled around and then completely disappears. At this point I was waiting for about a total of 15 mins past the agreed upon time in 90 degree humid heat. I decided to leave at this point.
I contacted Charles and let him know I left and why. He understood and asked if I would consider a special deal directly from his manager. I declined as I was a little put off from the first interaction.
After the weekend I had a chance to reevaluate. I wanted to test drive the car and give it a fair shake as in options and looks it is what I thought I wanted. I texted Charles (Charles will be known as 'he'/'him' from here on) and we setup this Friday (today) for me to stop in and look at it. I was staying at a family's residence at the lake for the weekend. I'm from the lake. I have a rental in Jefferson City, I work in Columbia. I drove down from Columbia. On my way, about 40 mins out I update Charles and run it by him if it would be cool to take the car overnight, they could have my truck, insurance etc as 'collateral'. This is not a big deal in modern car sales. He said no problem.
I arrive, text him I'm there (it's 5:42). I go inside and wait. He pulls up in the car says that he needs to pull it around to the detail bay to wipe down the inside of the windshield. No problem. I already have my license and proof of insurance so he can photocopy it when he's back. He gets back I give him my paperwork. He goes off, I see him talking in some office later on. Minutes tick by. His manager goes outside because they were attempting to load a Mustang GT350 on a trailer. He goes out after him. More minutes. It's about 6:20 and the what I assume is the reception lady asks if I'm working with someone because she's going home (they close at 6). I reply that I'm working with Charles. She asks if I would like her to call him, I say sure. As she works on the phone he walks in. Explains the manager is not signing off on me taking the car for the night. I immediately request my license and insurance card. He returns them. I walk out and the manager is outside. As I go past the manager asks "how's it going bud?" Or some friendly greeting. I reply "terribly thanks". Had no idea who I was or what business I was tying to conduct in his own dealership. This pure act of brainlessness set me over the edge and I had a few choice words for him. Once I was done he explained it is "policy" no one take a car overnight because of the fear of mileage etc etc. I explain that I'm staying at the lake over the weekend. As it appeared my renting in Jefferson City and my situation of driving 90 miles (TWICE) to your dealership was so complicated. Now that I am simply taking it over night locally in the lake area suddenly that policy never existed. Give me a break. Asked if there was something he could do. I said this was my second time here for this same car! He had no idea...yet I got an email from him about coming back for a second opportunity. Good work guy, you blew it, Lance Burns. I mention that my folks bought a Fusion Hybrid from his dealership. Very disappointing. Nope. Not good enough. I got in my $53,000 truck and drove off (Mustang only worth $36,000). Didn't realize it was made of gold or maybe I just wasn't good enough in his mind? Steer very clear!!