Salem Ford

Service for noises in rear hatch and SYNC issues First off, FORD has real issues with their new cars and SYNC 3 . They are Having all kinds of problems with the Sync updates and issues with Sync tha First off, FORD has real issues with their new cars and SYNC 3 . They are Having all kinds of problems with the Sync updates and issues with Sync that they are NOT fixing. Telling the customer thats too bad and cant help you. Service depts are being told to put up smoke screens and redirect the customers away from the issues. I made a complaint with Ford and they say all they can do is direct to back to the Service dept. This is not your Daddys FORD anymore folks. This dealership wasted a lot of my time and did not fix any of the issues and then told me they had. Also told me I was wrong on a couple things that they said were fine....wrong! Told me I would have to come back and go for ride with the technician to point out the issues that he had already looked at and said he corrected. ....long story but do yourself a favor and DO NOT BUY CAR HERE, and DO NOT USE THEIR SERVICE DEPT. More

Thorough and professional I've had my 2007 Santa Fe serviced here for years without incident. I was recently in the market for a second (used) vehicle, and my local credit unio I've had my 2007 Santa Fe serviced here for years without incident. I was recently in the market for a second (used) vehicle, and my local credit union auto adviser, Kevin Dunn (who was a tremendous help in suggesting vehicles that were in my price range and fit my lifestyle), put me in touch with Jason Ose. Jason put me into a 2013 Ford Edge, and was not pushy at all. I liked the Edge, so I called Kevin back and he negotiated a price I was happy with. (I'm not into negotiating.) Before finalizing the purchase, I noticed the anchor pins that secure the storage bins that wrap around the spare tire were broken, so Kevin called Jason, and Jason ordered and installed all new (and very pricey) bins at no cost to me. Three weeks after my purchase, I noticed a problem when braking. The service department replaced all four rotors (the pads were practically new) at no cost to me. Problem solved. More

JUST BAD I went to Salem Ford at the recommendation of my bank's auto adviser. I was there a few days ago to test drive a ford car, and I was supposed to deal I went to Salem Ford at the recommendation of my bank's auto adviser. I was there a few days ago to test drive a ford car, and I was supposed to deal with Jason, per my auto adviser. After I showed up, Jason was no where to be found, I waited by his deslk for a good 10-15 min when I finally saw him coming back to the showroom with another guy. Jason never said hi to me or anything. He complained that he was in on his day off, and when I asked him where my car was to test drive, he told me flat out he had no idea. I got pissed and rushed out. At that point, I called my adviser to complain about this event, to which my adviser gave the dealership their due "balling out". Later that afternoon, Jason calls me and leaves me a voicemail, apologizing,and asking me if I care to come back and that they'd make the numbers work for me on the loan. Today, I get another email from Jason asking if I'm still interested in the same car. Now that I'm all calmed down, I let him know I'll be there by 10:am, to which I arrive just before then, and Jason greets me with a hi at his desk. he lets me know the car's outside, ready for the test ride. He gives me the keys to get in the car while I wait for my auto adviser to show up. Just before I take the car out, my car guy arrives and gets in the car with me for the test drive. test drive is good, but I tell my car guy that the car could use new tires. To make a longer story short, they didn't come down on their numbers until AFTER I got home, and my car guy advises me that they put the car in the shop after I left, and it's ready to go, but NO new tires. I advised my auto adviser from my credit union that I refuse to go back there and he agreed, though he told me yesterday that he had put this dealership on "probation" after what they put me through the other day. My search goes on, and I'll NEVER go back to Salem Ford again. More

My new Ford Escape I had a very pleasant SUV buying experience. Angel was very friendly, was not pushy, asked good questions and helped make my decision easier. Tyler an I had a very pleasant SUV buying experience. Angel was very friendly, was not pushy, asked good questions and helped make my decision easier. Tyler and Dan were easy to work from the finance perspective. More

Complete waste of my time. The sales manager realized I had some bruised credit from the past year. Said they would get me into the newer Ford Focus that I wanted. They said tha The sales manager realized I had some bruised credit from the past year. Said they would get me into the newer Ford Focus that I wanted. They said that "as long as I had a trade in", I wouldn't need to "put any money down". 10 minutes later, sales rep comes back and brings a, entirely different, "puke" green hatchback with high mileage out and told me " this is the car that the bank would work with me on". Hello? Did you not listen to my initial request? Complete misrepresentation for people with bruised credit. They won't help unless you go through "Santander" bank. Due to Santanders unsrupulous acts, I will never do business with them. 2 hours later, another dealership called me, I told them my experience. I'm picking up my NEW car tomorrow. Too bad for you Salem Ford Hyundai for not living up to your commitment. More

GEORGE NAMMOUR & MORGAN BOOTH!!!! I just got the best deal ever! Thank you GEORGE NAMMOUR AND MORGAN BOOTH!!! Thank GOD I didnt buy my Ford F 150 from AUTOFAIR, I saved a bunch of mon I just got the best deal ever! Thank you GEORGE NAMMOUR AND MORGAN BOOTH!!! Thank GOD I didnt buy my Ford F 150 from AUTOFAIR, I saved a bunch of money and got so much more for my trade in. Plus, I was treated like my needs and my opinions really mattered! Instead of being ignored and treated like a thing instead of a person. THANK YOU GEORGE AND MORGAN! More

THEY USED SUPERGLUE TO TRY AND FIX MY TRUCK My brand new truck came with two missing plastic covers on the interior. After three visits to place the covers on correctly, and three unsuccessful a My brand new truck came with two missing plastic covers on the interior. After three visits to place the covers on correctly, and three unsuccessful attempts, I discovered why the pieces were still loose. There were screws missing and I had to show the service tech where to place them. While showing him I asked what the "goop" was that I found on the plastic and was told that the piece was so loose he tried to superglue it. I wrote a two-page email to the dealership expressing my disappointment and concerns I had if they ever had to fix a more difficult piece, like an engine, and have yet to receive a response. It's been four weeks since I sent the email, so I sent my concern to Ford Corporate. I also drive around Salem in my brand new truck with a sign in my window that reads, "SALEM FORD FIXED MY TRUCK WITH SUPERGLUE - CAREFUL WHERE YOU SHOP". How can I say anything good about this place? More

Unprofessional, incompetent This place is horrible, plain and simple. Incompetent and rude are other adjectives that come to mind. Yesterday, I went to Salem Ford with my ch This place is horrible, plain and simple. Incompetent and rude are other adjectives that come to mind. Yesterday, I went to Salem Ford with my checkbook in hand, to make an offer on a Fusion. The salesman, Dana, greeted me and then left me standing on the showroom floor for 45 minutes. If he were that busy, he should have told me and made an appointment for another time. Today, I gave the dealership a second chance. I walked in and approached a young fellow playing with his cell phone at a desk. He looked at me and said, "Wassup?" I asked if he was a salesman and he said he was, so we walked out to the car that interested me. When I mentioned that it had been sitting on the lot for a long time, he said sarcastically, "Does that concern you?" I thanked him and walked back to my car. If you're looking for a ghetto experience, you'll love this place. No management, no work ethic, no people skills, no business sense.....Salem Ford Hyundai. More

Tried to use their service department The gentleman behind the service desk (sitting down all the time ) was rude and not very helpful. I felt like I was bothering him. I asked a couple of The gentleman behind the service desk (sitting down all the time ) was rude and not very helpful. I felt like I was bothering him. I asked a couple of tough questions- is my car still under warranty, do you think you have the parts to fix problem? After he spent fifteen minutes on the computer he told me the warranty website was down. So I could sign the work order form for $200 plus dollars and if it is still under warranty it would be cover. Didn't feel too comfortable with that approach. Got home and contacted Auto Fair and within minutes they told me the car is still under warranty and they have the parts. By the way, there was a professional and pleasant person on the other end. I will never take my car there for service. More

The BEST and MOST HONEST dealer around!!!!! Hi my name is Alex D. and I just bought a 2015 competition orange Mustang GT from Dana Busby at Salem Ford Hyundai, and I will tell you he went out of Hi my name is Alex D. and I just bought a 2015 competition orange Mustang GT from Dana Busby at Salem Ford Hyundai, and I will tell you he went out of his way to find me this car that was way up in Maine, and get it! He called other dealers to see if they would do a dealer swap and finally found this one that would. He had called me back later on that night and told me the good news. I was in shock that first of all that he called back then, that he found one. I had told him give me a few minutes and I will call him back. I told him I would swing in the morning to make sure it had all the options I had wanted. Well when I had gotten there he had a 59 page print out with all the options Mustang's came with and what each package did. Later that night I called him and gave him a deposit over the phone. I told him I also wanted the car flatbed down not driven and that was no problem for them. I do have many other vehicles and have had cars shipped from all over the country to my house so I do get cars shipped really reasonable. Dana had called me with a price of $300. to deliver their car up there then pick up mine, and I had told him I had a price of $237. could they match that? He asked the sales manager James Kemos and Nancy Vega and they did. When the car was delivered we thought it should have different floor mats because of the 50th anniversary so they went and ordered a new set for me. Come to find out from some research I had done on how they ship some of these cars from the factory I asked Dana what happened (I kind of wanted to see what he would say, and if he would throw me some BS line) to my surprise he gave me an (honest and truthful answer and WOW you never ever see that from a sales person!) Well come to find out the mats were the right ones :) Upon pick up, the car was detailed to the max and was filled to the top with gas. Sorry for the long winded story but, I will buy all of my future cars and trucks from them!!! P.S I have shopped Autofair Ford, Londonderry Ford and the WORST OF ALL Hampton Ford Hyundai (they told me they would call me back with a price 4 times for a 2013 Roush Mustang they had that had been in a accident and had been fixed and was sitting in the showroom for 2 years and NEVER did!) Save you time and most of all your money and buy from Salem Ford Hyundai they ARE THE BEST!!!!! Thanks, Alex D. More