Saline Chevrolet

I waited to write this review until everything involving my 2022 Chevrolet Malibu was completely resolved. I purchased this vehicle here as a Certified Pre-Owned Chevrolet, expecting that designation to my 2022 Chevrolet Malibu was completely resolved. I purchased this vehicle here as a Certified Pre-Owned Chevrolet, expecting that designation to mean I was purchasing a thoroughly inspected, reliable vehicle and would have the support of the dealership if something went wrong. Unfortunately, my experience was the complete opposite. After purchasing the Malibu, I dealt with repeated problems that resulted in approximately five separate repair orders and roughly 40 days with the vehicle out of service. What should have been an exciting purchase turned into months of frustration, inconvenience, and repeated trips back for repairs. What made the situation significantly worse was the way I was treated while trying to get these problems addressed. I experienced rude and dismissive interactions with service staff, and when I tried escalating my concerns, I repeatedly felt like I could not get the help, communication, or responses I needed from management. When someone has recently purchased a Certified Pre-Owned vehicle and is already experiencing repeated problems, they should not have to fight just to get answers or feel like they’re an inconvenience for asking for help. I also discovered an issue with how the purchase was structured. Despite my understanding that I was supposed to be the primary buyer and the other person was supposed to be my co-signer, I was listed as the co-buyer/co-signer instead. That was extremely frustrating to discover after the purchase and added another concern to an already terrible experience. Eventually, the problems with the vehicle became serious enough that I had to take the matter beyond the dealership and pursue a resolution directly with General Motors. After months of dealing with this situation, the matter has finally been resolved. One of my biggest disappointments is that this vehicle was sold as Certified Pre-Owned. I specifically chose CPO because I believed I was paying for additional peace of mind, a properly inspected vehicle, and support if problems arose. After this experience, I personally would not put much confidence in that designation again. Vehicles can have problems—that alone isn’t why I’m leaving a one-star review. It’s the combination of the repeated issues, the amount of time the vehicle spent out of service, the way I was treated by service staff, the lack of helpful communication from management, and the issue with how I was listed on the purchase. I’m glad this situation is finally behind me, but buying a vehicle should never turn into months of repairs, poor communication, escalation, and having to involve the manufacturer just to reach a resolution. Based on my experience, I would not purchase another vehicle from this dealership, nor would I recommend it to others. More

Should have been a straightforward used truck purchase. Negotiated the deal in-person for an out-the-door price. Set a date/time to come back and do the paperwork. All good, except for 4 little problems…. Negotiated the deal in-person for an out-the-door price. Set a date/time to come back and do the paperwork. All good, except for 4 little problems…. Late. I arrived early. Sales manager was 40 minutes late. I had one hour to do the paperwork (other meetings scheduled at top of the hour), worked in their favor as I had to rush through signatures. Price change. Only $300... An “extra” on top of our agreed price was the door edge guards. I asked why, said I didn’t want them (on a 10-year old used truck that already had paint chips on the door edges…). They said it’s standard policy. I said fine, then dealer can pay for them. Nope, and I was in a hurry to make my next meeting (because they were late). No spare key. Was told the truck had a spare key, and with that spare key was also the key to the locked topper on the truck. Got to the sale and no spare key (and no truck topper key). Odometer discrepancy. Sales paperwork showed odometer mileage, which matched the truck mileage. Title paperwork had a higher mileage. I pointed it out at time of the sale, sales manager said the State made a mistake on the prior title, and he would get it addressed. Guess what? Title arrived in mail some weeks later, with a mileage higher than the sales paperwork mileage. Okay, mistakes happen, let’s give car dealers the benefit of the doubt. I called the general manager (3 times, no calls returned) requesting an in-person meeting to discuss my concerns. After third call I just went in and waited for a meeting. Was a great meeting, left with agreement on almost all items... Late. Well they weren't late as they didn't return call to set a meeting, and no apologies for being late or un-returned calls. Price Change. They agreed to review the Door Edge Guard policy and consider a partial refund. Would discuss again when they called me back. No Spare Key. I paid $100 to get a spare key made, also drove to Lansing to get a key for the truck topper. They agreed to send me a check for the $100 spare key (I provided a copy of my receipt), and would discuss if mileage reimbursement for my trip to Lansing on the truck topper key could be included (that part of their return phone call). Odometer Discrepancy. They agreed this was a problem, and they took copies of title, and said they would follow-up with the State of Michigan and re-issue a title with correct mileage. Fast-forward... now it's 7 months later, no returned phone call, no check in the mail for the spare key, no new title from the Secretary of State. Say what you do, and do what you say? More

I purchased Ally wheel and tire coverage when I bought my new vehicle from Saline Chevrolet. The very first time I needed to use it — for a simple flat tire caused by a nail — I called the service department new vehicle from Saline Chevrolet. The very first time I needed to use it — for a simple flat tire caused by a nail — I called the service department to have it repaired under the policy. This should have been the easiest possible use of the coverage. Instead, I was told (with a less-than-pleasant attitude) that because it was the weekend, I would have to pay out of pocket and seek reimbursement from Ally myself. My only other option? Drop the vehicle off and they could “try” to get approval on Monday and “let me know what they say.” We’re talking about a basic tire patch here — not a major repair. I even politely asked if they could just repair it and handle the paperwork with Ally on Monday so I could be back on the road quickly. That request was declined. So instead, I drove to Discount Tire. They fixed my flat at no charge — immediately. While I was there, I ordered $700 worth of new tires. That business would have gone to Saline Chevrolet if they had been willing to simply take care of a customer on a Saturday morning. Poor flexibility, poor customer service, and a disappointing first experience using a product they sold me. It was better when it was Crispin. Unfortunately, I can’t recommend Saline Chevrolet’s service department based on this experience. More

Moving from Howell to Ypsilanti required local Chevrolet service center to be changed to Saline. I am happy experiencing customer service beyond expectations. Smiles, friendliness, & willing to communicate. service center to be changed to Saline. I am happy experiencing customer service beyond expectations. Smiles, friendliness, & willing to communicate. Quick turn around: Wednesday my check engine light appeared. I called then dropped off Blazer overnight for tomorrow morning diagnostics. Thursday I received call and picked up vehicle. Delightful, fast & efficient service. Special thanks to Lori 202 for taking care of this service request. You're amazing! More

My husband and I were pleased with our experience with our salesman Randy Carpenter. The negotiation was very good. No high pressure. Also, with paperwork aspect was smooth as silk! Judy and Joe Cerva. our salesman Randy Carpenter. The negotiation was very good. No high pressure. Also, with paperwork aspect was smooth as silk! Judy and Joe Cerva. More

We had the best experience leasing our vehicle from Saline Chevy 3 years ago and have leased vehicles for 30+ years. Now had the best experience buying our lease from Saline Chevy. We had no intentio Saline Chevy 3 years ago and have leased vehicles for 30+ years. Now had the best experience buying our lease from Saline Chevy. We had no intentions on buying the lease, but due to vehicle prices and interest rates, we couldn't afford to lease a new one. Saline Chevy was there to get us through the process seamlessly. Thank you More

Good, knowledgeable people who work hard to make the right things happen. Kevin Kelsey in Sales and Meghan in Finance are both first class. It's a pleasure to do business with them. A couple of days af right things happen. Kevin Kelsey in Sales and Meghan in Finance are both first class. It's a pleasure to do business with them. A couple of days after I posted the above I am compelled to add the team in Parts. They were exceedingly helpful as I needed some goodies to enhance my new purchase. How nice it is to deal with first class folks in every area. More

Giving 1 star because it’s the lowest that it’s allowing me to do. I purchased a new custom Bolt in March of 2023. When the car finally came into Saline Chevrolet (August 2023) nobody reached out to me t me to do. I purchased a new custom Bolt in March of 2023. When the car finally came into Saline Chevrolet (August 2023) nobody reached out to me through my preferred contact method (email). I intentionally make sure to have all communication like this captured in writing. I reached out on numerous occasions to see where the vehicle was since the app/chat function on Chevy’s website was telling me the car was produced and that my dealer would contact me. I was finally told on 8/14/23 that my car was at the dealer. I went back and forth on pricing and some questions with my salesperson for a few days and was scheduled to be at the dealership to finalize paperwork on 8/24/23. Unfortunately, my toddler had to be taken to the ER on 8/23/23 and was admitted to the hospital for 4 days. The manager, Kim, was incredibly rude and unkind. She called me while I was still in the emergency room and acted as if she thought I was lying to her about the hospital, asking me, “are you actually interested in buying the car?” I assured her that I was interested but again couldn’t do anything until my child was out of the hospital. The salesperson reached out to me on Friday 8/25 at 12:27pm saying “Kim wanted me to check in and see if you were going to take the Bolt.” I responded immediately stating “the hospital is planning on keeping us through the weekend. As of right now, I could be there on Monday.” I did not receive any phone call or text message response after this. I then texted the sales person on Monday morning, 8/28/23, saying “can I still come by this evening?” After receiving no response, I called the dealership and my salesperson told me that the car was sold out from under me on Saturday. Mind you, they did all of this without telling me, there was no written notification they were going to do this, and they had not yet refunded my deposit either! It was not until I asked about refunding my deposit that they said they were going to refund it right away…2 days after they already sold the car the deposit was for. Technically, someone else is currently driving my car, and Saline Chevrolet had stolen $500 from me. Also note that this wasn’t going to be refunded out of the goodness of their hearts either…I made sure the day I ordered the vehicle that the deposit was fully refundable, which I received in writing from Saline Chevrolet. I have never been so offended and I can guarantee you that Saline Chevrolet will never get my business. Kim lacks compassion and is not fit for her role as a manager in an industry where customer service is supposed to be priority. More

I've been leasing cars from this dealership for years now:) Everytime I purchase a new car, go in for an oil change or recommend Saline Chevy to a friend it is always a good experience. Lacy has assisted now:) Everytime I purchase a new car, go in for an oil change or recommend Saline Chevy to a friend it is always a good experience. Lacy has assisted me with my last two leases. She is knowledgeable, helpful and always gets me in just the right vehicle! More

Since the ownership change I have been in for service twice and have left very disappointed both times. First time in for service with my personal vehicle the service mgr and son service advisor who was twice and have left very disappointed both times. First time in for service with my personal vehicle the service mgr and son service advisor who was helping me quit and walked out while my vehicle was being worked on which delayed my time there waiting. I took another vehicle in a few weeks ago which was my neighbors. I made a waiting appointment for oil change and rotation of tires and they performed the oil change only so I had to have them bring vehicle back in to shop to do rotation which I asked for upon arrival. I went out to vehicle to leave when done only to discover they didn’t put new oil change reminder sticker in window so had to go back inside to tell them to do that also. Their attention to detail is very lacking. Sorry but after 2 unpleasant visits will get my vehicles serviced somewhere else More