Salt Lake Mitsubishi

NEVER shop here. We received a promo in the mail and went today to go see what the actual prize was. Strikes: 1) ignoring mask mandate 2) when we asked about the prize we were told that we don’t know how to today to go see what the actual prize was. Strikes: 1) ignoring mask mandate 2) when we asked about the prize we were told that we don’t know how to read 3) Steve (I think this was his name) started raising his voice at us before we even responded telling us that we were ignorant if we thought all 80,000 people that had promos showing winners actually won. I then stood and said we weren’t interested. 4) He followed us out the door yelling at us that we were “typical women” to ignorant to understand how these things work. 5) Continued spewing obscenities until we actually drove away. I cannot believe in today’s world this behavior is still acceptable. He was clearly chauvinistic and homophobic. More

Yet another issue came up with my purchase which involved me getting a letter from the state of Utah concerning my trade in. Issues keep coming up MONTHS after my purchase, and they are making me despise th me getting a letter from the state of Utah concerning my trade in. Issues keep coming up MONTHS after my purchase, and they are making me despise this vehicle every time I have to look at it now. More

Although my overall experience was less than stellar with this purchase, I finally got a chance to talk to a manager concerning my issues I had completing my vehicle purchase. This manager was very courte this purchase, I finally got a chance to talk to a manager concerning my issues I had completing my vehicle purchase. This manager was very courteous on the phone, and made me feel like he would address my concerns after I hung up with him. I will know tomorrow whether or not this will be the case. I have a better feelings about this dealership after talking to him. My mind just went blank, but I think his name was Justin. He was able to shed some light on what had been going on with my purchase, pay off, and other things. I would also like to give a shout out to Ann in the service department. She put me in touch with the peeps I needed to arrange to get a spare wheel and tire for my new vehicle. This is not aimed at the dealership, but to inform you that a LOT of new vehicles don't come with spare tires anymore. It kind of sucks that auto manufacturers would rather give you a bass speaker in the spare tire well rather than an actual spare tire. I guess they figure when you're stranded on the side of the road waiting for assistance, you'll at least have good tunes. More

We went down there to look at a 2012 Grand Cherokee. We were suppose to talk to a Paige or a Luis. Well when we got down there, these people were not even there. We were told they took the day off. So we e were suppose to talk to a Paige or a Luis. Well when we got down there, these people were not even there. We were told they took the day off. So we ended up talking to Alberto. And he didn't know what the he'll was going on. In other words we were lied to. We were told there was nothing they could do for us. But the sign in the showroom says... No credit, No problem, we can help. Well to me that's xxxxxxxx. So we walked out passed off. So I suggest to all your friends and family, stay away from these people. They will lie to you just to get you down there. More

Had a very problematic situation with dealership service dept. Brought my convertible in for problems with opening and closing. Service dept. recommended $4,000 in repairs might fix the problem but $1000 of dept. Brought my convertible in for problems with opening and closing. Service dept. recommended $4,000 in repairs might fix the problem but $1000 of that repair was for parts MITSUBISHI no longer makes. I walked, took it to a local repair shop that actually will work on a car. THERE WAS NO NEED FOR $4000 IN PARTS. It turned out to just be a broken wire to the fifth bow actuator. (I had been told all wires were checked.) My mechanic simply repaired the wire and the top now works FINE!!! A broken wire, nothing else, and the service dept. could not handle that fix. I honestly don't know if it was a problem with incompetence or they were trying to rip me off. As they are the only Mitsubishi dealership in the area I just did not feel like I could trust them and sold the vehicle today. Will never purchase another Mitsubishi product again. Would rate the service dept. with zero starts if I could. More

i recieved one of those scratchers and under a 65 inch tv I found my winning number so I called and the receptionist i gave my winning number to was happy I won I drove 20 minutes to get there to be told I I found my winning number so I called and the receptionist i gave my winning number to was happy I won I drove 20 minutes to get there to be told I get a $5 bill! I am not sure why $5 would be under the TV. More

I had contacted this dealer via their online form about a newly listed used vehicle expressing my interest to know the price and if I could place deposit so I could secure the vehicle then await some photos newly listed used vehicle expressing my interest to know the price and if I could place deposit so I could secure the vehicle then await some photos of it to confirm its condition to lock in the price communicated. Paige, and the management would not take my deposit and said we will contact you once it arrives from the auction. In the following 24 hours, they proceeded to raise the price on the car by $2500. They had not received the car yet at this point so it is not related to any items found at inspection or additional money they had to put into it. The price they wanted for this car initially was a tad high, but in the fair range. The new price is higher than the market is holding on this model. They refuse to honor the originally communicated pricing, nor accept my deposit. My assumption is they had some interest in the car from a few parties at the original pricing so they assumed they could get more for it and bumped up the price. I suggest avoiding this dealer as they have no honesty or business ethics. More

Sold me a vehicle in November and it isn't worth the paper that the contract is written on. I can't refinance it or trade it in. In 5 months it isn't worth anything. Terrible business I would never r paper that the contract is written on. I can't refinance it or trade it in. In 5 months it isn't worth anything. Terrible business I would never recommend More

Salesman Caleb Johnson sold a new Mirage to my sister (who is very illiterate with business, only barely completing high school) told her the car price was $17,570 and told her there was also a rebate. A (who is very illiterate with business, only barely completing high school) told her the car price was $17,570 and told her there was also a rebate. After I reviewed her contract, they added additional $3,000 for "KAHU3 , Window tint for $799.50 , and $799.50 for Door Edge Guards without telling her raising the the price $22,169 and then deducting a $5,300 "Cash Dow npayment" when she only gave them $200. They then made her sign a promissory note for $1,000 and will now not give her the license plates unless she pays another $500 on it. We have tried to resolve this issue with their Finance, Mark Jones, who said they had to use "creative financing) to get her a car. Nicole, Sales Manager refuse to refund the disputed charges. and became very confrontational/ unfriendly and unwilling to help. . On Nov 3, Nicole said she could not do anything but put on the Window tint and Door Edge Guards. Nicole said we needed to talk to her boss but we cannot get him to call back. This Sales Department is deceptive in their financing techniques and take advantage of those that are illiterate/have bad credit to sell cars. I am still waiting to hear back from them and if I don't, I will complete the Arbitration Agreement and send it to Mitsubishi of America hoping for a resolution and go to the Utah Motor Vehicle Enforcement Dept. Based on my sister's experience, if you are desperate for a nice car and have poor or marginal credit, they will get you into a new car but you will pay dearly and they will not resolve any complaints you have. More

Service department really is top shelf here at Mitsubishi of Salt Lake! They were very courteous & pleasant; realistic regarding the time it took to fix my vehicle, and overall provided amazing customer ser of Salt Lake! They were very courteous & pleasant; realistic regarding the time it took to fix my vehicle, and overall provided amazing customer service. The waiting room was clean and relaxing. I will be going back here for all my Outlander needs! Thanks guys!!! 😊 More