Sam Boswell Honda of Gadsden

I drove 1½ hours each way to Sam Boswell Honda in Gadsden after communicating with salesman Tanner Ledbetter about a Honda I was specifically coming to see and TEST DRIVE. When I arrived, I found out the after communicating with salesman Tanner Ledbetter about a Honda I was specifically coming to see and TEST DRIVE. When I arrived, I found out the vehicle WASN’T EVEN READY TO BE DRIVEN. They had recently worked on the turbo, the tint still needed to be redone, and most importantly, the vehicle needed BRAKES. The windshield washer reservoir was empty, the A/C had a stale smell, and the filters appeared to need changing, AND the driver's side windshield had chips in it and needed to be replaced! None of this was clearly communicated to me before I made a THREE-HOUR round trip. Even getting a simple video of the vehicle running and the engine compartment beforehand required me to follow up again hours later. Then came the negotiation. I made it very clear that I had $8,000 to put down, planned to pay the vehicle off quickly, and only wanted to know whether they could get close to $15,000 OUT THE DOOR. Instead, I sat around waiting while I was told the managers were “in a meeting.” When a manager finally came over, he immediately started talking about a $360 payment—even though I had already made it clear that the monthly payment was NOT my concern. I asked one simple question: Can you get me to $15,000 out the door? The answer was no. There was no meaningful attempt to work with me, so I left. My biggest issue isn’t that we couldn’t agree on a price. My issue is that I drove three hours round trip for a vehicle I was led to believe I could test drive, only to discover after arriving that it wasn’t even road-ready. That is a complete disregard for a customer’s time. Based on my experience, I would NOT recommend Sam Boswell Honda in Gadsden. If a customer is traveling any distance to see a vehicle, make sure the vehicle is actually ready before they make the trip. Three hours wasted. Extremely poor communication and an extremely disappointing dealership experience. More

Came in just browsing around and Nolan did a great job in actually peaking my interest. Very knowledgeable and just an overall people person. actually peaking my interest. Very knowledgeable and just an overall people person. More

I bought a used CR-V from Nolan Stewart, and I’m very pleased with the entire buying process. Some dealerships are high pressure, but this dealership treats the buyer with respect. I highly recommend thi pleased with the entire buying process. Some dealerships are high pressure, but this dealership treats the buyer with respect. I highly recommend this dealership and Nolan. More

Bought a new Pilot and love the car. The time spent for the buying process was terrible. We arrived at the lot around 10:30 and wasn’t even approached by a salesman. I had looked at t The time spent for the buying process was terrible. We arrived at the lot around 10:30 and wasn’t even approached by a salesman. I had looked at the Pilot a few days before and was ready to buy. At 11:15 finally went inside to try and find a salesman. At 1:30 pm we begged to leave and got to lunch and be able to discuss in private about the payments. The salesman kept putting us off and trying to work out a deal. At 2:15 I mentioned that we had to go eat and finally he said okay. Let us drive the new car to eat because they want you back. I was going to buy the car but the process and time was ridiculous. Upon returning they were supposed to have paperwork complete and clean the car. They did was the outside of the car but didn’t clean the inside. Footprints all over back floor mats. At 5:30 pm we were finally on our way home with the new car. This is my 4th Honda from the Gadsden store. But the service this time may make me rethink location of buying. More

Friendly service all around. Lance, in particular was great. I’ll definitely be back in the future. Lance, in particular was great. I’ll definitely be back in the future. More

Very professional staff from sales to service. keep an eye on the new up & comer Bailey White! keep an eye on the new up & comer Bailey White! More

I inquired about a vehicle online and was contacted the very next morning to let me know it was available. Our salesman Braden done a fantastic job from start to finish. Very pleased with the service we re very next morning to let me know it was available. Our salesman Braden done a fantastic job from start to finish. Very pleased with the service we received from everyone at the dealership. More

Awesome experience. Highly recommend Mr Warren!! He was the best car salesman in the building Highly recommend Mr Warren!! He was the best car salesman in the building More

Absolutely outstanding service, my wife and I bought a new CRV in 2025 we have been completely satisfied with the entire process from buying to serice, thank you to all employees we have encountered Cha new CRV in 2025 we have been completely satisfied with the entire process from buying to serice, thank you to all employees we have encountered Charles Mayhall More

Kelley was very professional and had a nice attitude as well, did a very good job. well, did a very good job. More