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Sam Boswell Honda of Gadsden - Service Center

Gadsden, AL

4.7
313 Reviews

313 Reviews of Sam Boswell Honda of Gadsden - Service Center

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May 31, 2024

the service dept was very helpful with determining the problem and cost estimate to fix. willbring cars in for service at later dates. More

by TOBY411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your positive experience with our service department at Sam Boswell Honda Gadsden. We're pleased to hear that we could assist you with determining the problem. We look forward to seeing you again for future service needs. Sincerely, the Team at Sam Boswell Honda Gadsden

May 31, 2024

I was supposed to be there about 2 hours. But I was there over 4 hours because the service attendant chose to ignore my appointment time. More

by Diane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your feedback, Diane. We understand your frustration with the extended wait time. Please feel free to reach out to us directly if you'd like to discuss this further. Sincerely, the Team at Sam Boswell Honda Gadsden

May 30, 2024

I had a Great experience. Service was completed quickly unlike previous visits when I have waited over an hour. More

by mposey15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Keene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your positive experience with us. We're delighted to hear that your recent service was completed quickly. We strive to provide efficient service to all our customers. Your satisfaction is our priority, and we look forward to serving you again. Sincerely, the Team at Sam Boswell Honda Gadsden

May 30, 2024

Mandrell was a great and helpful salesperson and Sara was super helpful when we brought our new car in for some service checks! More

by MARLEAH.BLADES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Laten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandrell Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for your kind words and for choosing Sam Boswell Honda Gadsden for your automotive needs. We are thrilled to hear that Mandrell provided excellent assistance during your purchase, and that Sara ensured your service checks went smoothly. We appreciate your support and look forward to serving you again in the future. Drive safe! Sincerely, the Team at Sam Boswell Honda Gadsden

May 30, 2024

Excellent service. We dealt with Will and he did a fabulous job. They kept working to find the problem. We have used them the whole time we have had my Honda and nothin More

by kgebhardt14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Keene
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your positive experience with us! We are delighted to hear that you received excellent service at Sam Boswell Honda Gadsden. It's great to know that our team worked diligently to find the problem. We appreciate your recommendation and look forward to serving you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

May 29, 2024

Everything when great per daughter. She actually took my car in for he since I just had surgery. More

by patyounglackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for choosing Sam Boswell Honda Gadsden for your car service needs. We appreciate your trust in us, and we look forward to serving you again in the future! Sincerely, the Team at Sam Boswell Honda Gadsden

May 29, 2024

Great service! Took care of me so well! Will be back for my next service! More

by rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Keene
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you! We're thrilled to hear that you had a great experience with us at Sam Boswell Honda Gadsden. We appreciate your kind words and look forward to welcoming you back for your next service. See you soon! Sincerely, the Team at Sam Boswell Honda Gadsden

May 29, 2024

I was very pleased with the service I received from Ron. He was very helpful in helping me purchase the first car in my name. I am very happy with my car and extremely grateful! More

by LULAKIDD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Dancy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for the 5-star review! We're thrilled to hear that Ron provided you with excellent service during your first car purchase. We're so glad you're happy with your new car. If you ever need anything in the future, feel free to reach out to Sam Boswell Honda Gadsden. Enjoy your new ride! Sincerely, the Team at Sam Boswell Honda Gadsden

May 28, 2024

I was provided friendly and timely service! I would definitely recommend the maintenance department to others. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for the positive feedback, Jason! We are thrilled to hear that you had a great experience with our maintenance department at Sam Boswell Honda Gadsden. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

May 26, 2024

I’d like to thank Mr. Steve Parrish, the service manager at Sam Boswell Honda in Gadsden, Al. He went out of his way to help me with what was a significant issue with a ne More

by Jason D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you, Jason, for the glowing 5-star review of our service manager, Steve, at Sam Boswell Honda Gadsden! We are thrilled to hear that he provided you with excellent communication, customer service, and a smooth repair process for your new Honda. We strive to uphold the high standards you expect from the Honda brand. We sincerely appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, the Team at Sam Boswell Honda Gadsden

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