Sam Boswell Honda - Service Center

The one star is for the service department that Sam Boswell in Enterprise Alabama has and Derrick is the guy over the technicians and he don't hold his techs accountable for messing up vehicles and wan Boswell in Enterprise Alabama has and Derrick is the guy over the technicians and he don't hold his techs accountable for messing up vehicles and wants you to pay more money toward services being done that they messed up on but denies it because my best friend took a vehicle in and left with more problems than she arrived then was denied of the technicians causing more problems to her vehicle and wanted to charge more money for services to be done and had attitudes about how they didn't cause anymore damage to her vehicle.Meanwhile missing work and kids appointments going back and forth to Enterprise and this is the 3rd time vehicle has been in their care within a 2 week period and wanted it back a 4th time til finally said she wouldnt be charged for the last service and for her to not bring the vehicle back since we don't trust his techs but the attitude after asking to speak to Josh the General manager and the owner of Sam Boswell was uncalled for so I wouldn't take anything to get worked on to Sam Boswell til they put different ppl in charge and different techs. Then the Mackenzie girl at the service department desk also comes with attitudes when being asked to speak to someone higher in charge which was Josh the GM due to the ongoing problem of my friend vehicle and kept making excuses of what Josh was doing,so I personally walked onto the sales floor asking for Josh and he was in his office as if he was so busy but wasn't so instead of y'all personal feelings to one another next time please be more professional about the customers concerns of their vehicles. More

Awesome service. I had a great experience. The dealer ship was very clean. Every one was super nice. I had a great experience. The dealer ship was very clean. Every one was super nice. More

Clean, helpful and took care of my needs quickly so that I wasn't hung at the dealership all day waiting on the service to be done I wasn't hung at the dealership all day waiting on the service to be done More

I’m a 64 year-old disabled veteran. I bought a 2018 Dodge charger scat pack with around 72,000 miles , with an extended warranty and maintenance program. Within six weeks started having I bought a 2018 Dodge charger scat pack with around 72,000 miles , with an extended warranty and maintenance program. Within six weeks started having problems with the transmission and the engine light come on took it to the service department number eight call packet went bad. They said they could not duplicate the problem. Understand I have a warranty I spoke with the owner Mr. Boswell today. I’m just a common person and that gentleman took. I’m guessing 45 minutes or so of this time going over all my problems asking very relevant questions and showing upmost, professional and caring attitude. I hope this can be resolved. I believe just with the conversation we can get something done either way it was a Pleasure talking to someone who’s old school and listens to the customer. More

I had an appointment for an oil change and tire rotation and the customer service was outstanding. Kristin needs a raise she is a ray of sunshine made the experience of paying for the services rendered very and the customer service was outstanding. Kristin needs a raise she is a ray of sunshine made the experience of paying for the services rendered very pleasant, she explained everything that was done and recommended the services that need to be done in the future meaning next 2 visits. I would definitely recommend Sam Boswell GMC/Buick's service department. More

From the time I bought my vehicle from Cory Howard to two years later every time I need to have my car serviced I know they go above and beyond. I highly recommend Sam Boswell Buick GMC in Enterprise. years later every time I need to have my car serviced I know they go above and beyond. I highly recommend Sam Boswell Buick GMC in Enterprise. More

No answer when you call the local Enterprise dealership. Need to order a part. Left message, completed form on website with all info on ordering parts and left phone number. NO RESPONSE. Ended up calling th Need to order a part. Left message, completed form on website with all info on ordering parts and left phone number. NO RESPONSE. Ended up calling the Dothan location and part was ordered. More

They do not do what they say they will do. When you call to voice your concern, the man in the service department brushed me off, acting as if it wasn’t a big deal. Maybe to him it wasn’t. It When you call to voice your concern, the man in the service department brushed me off, acting as if it wasn’t a big deal. Maybe to him it wasn’t. It was to me. So much for making the customer feel important/valid. Definitely would not purchase from these people More

Felix did a great job taking care of my car! I really appreaciate that. I walked in towards the end of the day and he welcomed me with a smile. He competently explained the needed repairs and I really appreaciate that. I walked in towards the end of the day and he welcomed me with a smile. He competently explained the needed repairs and made sure that repairs were done quickly. More

Excellent dealership. I have been in many dealership service departments as I travel quite a bit. Sam Boswell is with out a doubt the best. These people are very courte I have been in many dealership service departments as I travel quite a bit. Sam Boswell is with out a doubt the best. These people are very courteous and professional. I would not consider trading with any other dealership! More