Sam Leman Chrysler Jeep Dodge Ram Bloomington

About a year ago I purchased a 2021 Wrangler from Doc. I was very happy with his service and professionalism. Just recently I went to my local Jeep dealership to inquire about upgrading my headlights to L I was very happy with his service and professionalism. Just recently I went to my local Jeep dealership to inquire about upgrading my headlights to LED. Initially I was blown off and had to track someone down for answers. I was told they couldn't do it and was told that no one has ever inquired about such an upgrade. I decided to reach out to Doc and he went above and beyond to get me the answers I needed! He hooked me up with Erica from parts and she killed it! I went up to see her and she ordered the lights right then. She initially told me it would be a few weeks but as I was leaving the parking lot she was chasing me down to tell me she found some up north and would have them within a couple days. Awesome! from there I was contacted by Lisa in service. She set the appointment up and took care of me from there. She called and text me while the install was ongoing. The service department killed the install and needless to say, i love the new lights! I have purchased several vehicles from my local Jeep dealer but am now a committed customer of Sam Leman! Customer service goes a long long way with me and the service I got from everyone I encountered was 5 star! Thank you for your professionalism! We will be seeing you soon! Jay Lincoln, Il More

Carson Hardy, Sales Representative, is a class act. He is professional, respectful, customer focused, and he sets a high standard of excellence. I arrived on Saturday afternoon after service had closed He is professional, respectful, customer focused, and he sets a high standard of excellence. I arrived on Saturday afternoon after service had closed and the only person I saw was Carson who was just leaving for the day. I needed to raise air pressure in all four tires of my Chrysler Van. He treated me like a valued client and serviced my tires. Thank you, Mark B More

Chekhouna Thiam is a person with a lot of integrity. we meet outside of his business. His vehicle door got caught by the wind causeding a very noticeable dent in my wife’s new car. to frame this correctly meet outside of his business. His vehicle door got caught by the wind causeding a very noticeable dent in my wife’s new car. to frame this correctly had he not said anything I would not have noticed this until I got home as it was dark outside. he waited for us to return to the car and explained what happened. and offered to pay for the repair. I really appreciate the honesty. though I did not purchase a car from him or his dealership I feel that he is a person with high character. he set up an appointment with the repair person and paid for the repair. and my wife could not be more happy with Carmedic for the repair they did. thank you Chekhouna Thiam for being the person that you are. Wayne E. More

Took my Ram in to have an issue looked at for road noise. I worked with Jordan in service, he was great! Was very attentive to my issue and did a test drive with me to make sure he was aware of the issue per I worked with Jordan in service, he was great! Was very attentive to my issue and did a test drive with me to make sure he was aware of the issue personally to provide a solution. We were able to locate the issue and get it corrected quickly and with ease. Appreciate this kind of service that was no hassle. Thanks Jordan! More

My boyfriend and myself both had Rich Cheaten as our dealer! I would 100 percent recommend Rick as your salesman, he has tons of knowledge on the vehicles he's selling and truly cares for the customers dealer! I would 100 percent recommend Rick as your salesman, he has tons of knowledge on the vehicles he's selling and truly cares for the customers needs and not the sale. He helped my boyfriend purchase his 2020 Dodge Ram, and my first ever vehicle. He had great customer service, and made me feel very comfortable. I will be utilizing his knowledge for future purchases! I also loved that it was all in house and was able to walk out that day with everything taken care of. More

SERVICE TECH LIES ABOUT REPAIRS, SABOTAGES VEHICLE EQUIPMENT This place will rip you off. Took my Jeep Wrangler in for A/C heater diagnosis. Immediately I was told by one Svc Advisor that they've been really slo This place will rip you off. Took my Jeep Wrangler in for A/C heater diagnosis. Immediately I was told by one Svc Advisor that they've been really slow, no business and that it was a bad time for business. I've had A/C issues before & diagnosis if quick. After more than 2 hrs, seeing all other customers with more work done yet leaving, I asked again, what's taking so long. Advisor took me to Carl (Tech) & showed me a $1,500 quote. Not 1 thing had to do with my issue. Tech mentioned oil leakage from oil pan gasket from bad work at the Jeep dealership in Ponitac, IL, which I knew of. Then he said I have to have water pump replaced because it 'seems loose'. He also said there's oil leakage but he doesn't know where. He showed me the dirt around my engine before telling me all my coolant is missing & I obviously have a leak. Knowing I had full coolant & no issues just the day before & morning of (I checked my coolant when I checked windshield fluid) the day I took it in, I asked him why there was a mess all over my coolant cap. Tech said he must've spilled a little when checking the coolant level. I asked why he didn't just look at the reservoir & he had no answer. That's when I looked & it was gone. Very little sat at the bottom of overflow reservoir. I knew then that the crook drained my coolant. I asked if he did the diagnosis on the A/C Heater, the only reason I brought it in & he said he would do the diagnosis after I have all the other work done bcuz it may 'fix' the heater problem! LOL I left, paid nothing & will not pay anything bcuz he did not even do the diagnosis. I even told him to fill my coolant back up (I knew he'd drained it when he made a mess) but he did not. It was clear that he was just trying to make some quick cash. I was also told by a Svc Advisor that the tech get commission. I would bet $ that so many people are having some water pump issues & strange leakage problems these days although things just evaporate into the air. This guy is a crook & cannot be trusted. Too bad, because there are 2 Svc Advisors that are decent & honest & tell me when somebody lies to me. Skip this place unless you want to have work done that you don't need. More

Above and Beyond Expectations My wife was in town and the car was acting up. It was a Saturday two hours before the service department closes and after a call to the service adviso My wife was in town and the car was acting up. It was a Saturday two hours before the service department closes and after a call to the service advisor Kyler, he said to stop in and they would look at it. As a customer who has stopped into the adjacent BMW dealer over the years, and whose service department was closed, I wasn't sure what would happen. After some diagnosis, the matter was handled and wife sent on her way. This reassured me as I was quite a distance away and wasn't available to help. Thanks for a job well done! More

Terrible Service Department Took my vehicle in for a service recall for the key fobs. I purchased the vehicle there and have only had it serviced there. When I picked up vehicl Took my vehicle in for a service recall for the key fobs. I purchased the vehicle there and have only had it serviced there. When I picked up vehicle, the key fob did not have the side door and tailgate feature. Jared said he was not sure what happened. When I asked when we could rectify this situation he said he would have to look into it. He would call me sometime next week. The issue for me is his poor demeanor and tone. I would expect him to apologize and say that they would work to get this fixed ASAP. Instead, he said he is used to these type of mistakes after working there for 6 months and that he does not know how all of these errors occur. This is not the first time that I have had to take my vehicle back for the same repair more than once. The sales team is good and I agree with the comments posted for them but the service dept is terrible and I have had terrible customer service since the beginning. This is the last straw for me and I will never buy from any Sam Leman or Dodge again after this incident. I would like to add that I have purchased three vans, a truck and jeep from Chrysler. I just received a call earlier in the week asking me to trade in my van which I have done every few years and I cannot wait for them to contact me again to tell them about the experience I had today with the Bloomington Sam Leman. More