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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

4.9
1,135 Reviews
Call Service Center (469) 470-4938

1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 07, 2023

Zach always go above and beyond in customer service! He is the ABSOLUTE BEST!! He keeps us well informed of the current service needs as well as what other services that may need to be performed next More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jenamayer, We appreciate you at Five Star Ford Lewisville. Thank you for mentioning Zack and his efforts to help in our service department. He is definitely an asset to our customers and dealership. When you need future advice, reach Zack and our team at 972-221-2900. Best regards, Kelly Blackwell, General Manager

December 03, 2023

Great service. .on time return of car…would recommend this dealer ship…good professional service More

by appalomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

appalomo, We appreciate you and your business at Five Star Ford Lewisville. If there's anything specific you would like us to address, please feel free to reach out to Jonathan or me at 972-221-2900. We appreciate your loyalty, and your satisfaction is our top priority. Thank you, Kelly Blackwell, General Manager

December 01, 2023

Had a great experience with Sam Pack 5 Star Ford Lewisville. Zack in Service was very helpful, responsive and communicated updates in a timely manner. Worked with ARI to handle all the service issu More

by Regina Swearengen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Regina, for your supportive feedback. Zack is very customer-focused and willing to go the extra mile for our Five Star Ford Lewisville customers. Don't hesitate to call 972-221-2900 with automotive questions. We are here for you. Take care, Kelly Blackwell, General Manager

December 01, 2023

Zack was great. Customer service was great. He kept me informed of all updates and worked diligently with ARI to get everything pushed through. More

by Regina Swearengen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Regina, Thank you so much for endorsing Zack and the Five Star Ford Lewisville service center. Your satisfaction is always a priority and we hope you count on our team again. Reach us at 972-221-2900. Best regards, Kelly Blackwell, General Manager

November 18, 2023

ZACK Is as usually great, and keep you upto date on all areas and status More

by perincolony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, perincolony for recognizing Zack and the Five Star Ford Lewisville service center. Customer service is a priority and we welcome any additional care concerns at 972-221-2900. We want to make your ownership and driving experience comfortable. Call on us any time. Best regards, Kelly Blackwell, General Manager

November 17, 2023

Not only changed oil but did overall check and did a good job washing car More

by waltbollman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Standford
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Nov 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Walt, We appreciate you at Five Star Ford Lewisville. Thank you for the overall 5-star rating. We hope to hear from you at 972-221-2900 when your Ford needs future services. Safe travels, Kelly Blackwell, General Manager

November 14, 2023

Responsibility, good attitude, great attention. Service complete. No problem about transportation. They dropped me off and picked me up from home. More

by ro20rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
4 workers were taking care
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Nov 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ro20rodriguez, for taking the time to share your feedback regarding your Five Star Ford Lewisville service visit. Keeping you knowledgeable about your Ford is our goal. Reach our service team with future concerns at 972-221-2900. We are here to help you in every way possible. Take care, Kelly Blackwell, General Manager

November 14, 2023

Job done in amount of time and cost anticipated, truck washed, good experience all around. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Chuck, Thank you so much for sharing your positive experience with Zack and Five Star Ford Lewisville! Customer satisfaction is our top priority, and we truly appreciate hearing from you. If there's anything else we can assist you with, please give Zack and our techs a call at 972-221-2900. We look forward to continuing to provide you with excellent service in the future. Best regards, Kelly Blackwell, General Manager

November 13, 2023

Another dealer said they could repair my car unless the error codes it was flashing were actually showing when I brought it in. 5 Star had no problem pulling the codes and fixing the problem right away. Yo More

by GieseckeC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

GieseckeC, We are grateful that you found your way to Five Star Ford Lewisville. Whenever you have issues with your car, we want to hear from you at 972-221-2900. We look forward to providing you with exceptional service in the future! Thank you, Kelly Blackwell, General Manager

November 08, 2023

Ron Romano, has always taken care of the vehicles. Always gets returned in a timely manner. More

by hrpaintingdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hrpaintingdfw, We appreciate knowing Ron and the Five Star Ford Lewisville service team served you well. Keeping your Ford running well and making certain you are informed is the goal. Between visits, don't hesitate to call 972-221-2900 with additional questions. We are here for you. Thank you, Kelly Blackwell, General Manager

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