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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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October 27, 2021

Always enjoy working with my Service Advisor Pete York who is ready to serve! I can trust the services he recommends and know that my requests will be taken care of. More

by cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Cheryl, Thank you for recognizing Pete! Everyone at our service center wants you comfortable and safe during your travels. Call us when maintenance or care questions arise at 972-221-2900. We look forward to seeing you again. Take Care, Chuck Lee, Service Director

October 27, 2021

My service guy Frank keep me informed through out the entire process. Expecting to be there all day. But i was in and out. More

by Twomykal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hi Twomykal, Thanks for taking the time to rate your Five Star Ford Lewisville experience. We want you fully aware of your vehicle's care. Don't hesitate to call us at 972-221-2900 with questions. We are here for you. Take Care, Chuck Lee, Service Director

October 27, 2021

Zack continues to be a trusted and helpful service advisor for me at Five Star Ford - has been for past 4 years - will definitely continue to come back due to people like Zack at Five Star More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Scott, We really appreciate your remarks about Zack and the Five Star Ford Lewisville service team. Thanks for all four years of business and we look forward to many more. Reach us any time at 972-221-2900. Best Regards, Chuck Lee, Service Director

October 27, 2021

Ron and the rest of the staff at Sam Pack Ford in Lewisville always make me feel a valued customer and service our cars promptly and without up charges. More

by Mommyof8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mommyof8! You are a valued customer at Five Star Ford Lewisville. We want you and your family safe and comfortable during your travels. When Ron and I can help with your maintenance or repair concerns, don't hesitate to call us at 972-221-2900. Thank you, Chuck Lee, Service Director

October 27, 2021

Communicated well. Explained anything I asked in detail. Very satisfied. I will definitely come back. More

by carololds2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete York, Kyle Wasson
Report | Print
Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello carololds2005, On behalf of the Five Star Ford Lewisville service team, thank you for being our customer. Communication is always important, so reach us any time at 972-221-2900. We are here to help with all of your vehicle concerns. Thank you, Chuck Lee, Service Director

October 26, 2021

It is very nice with friendly people in service department and check out , and keeps one well informed of what’s going on More

by candledeacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello candledeacon, Thank you so much for choosing the service department at Five Star Ford Lewisville. Your recognition of so many of our team is appreciated. Any time we can invite you back, please give us a call at 972-221-2900. We look forward to seeing you and your vehicle again. Take Care, Chuck Lee, Service Director

October 26, 2021

Great Service—clean—pleasant —Very Quick pleased —Comfortable and explained all Service needed and the price. More

by Kenneth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Oct 26, 2021 -

Kenneth responded

"Great Service—clean—pleasant —Very Quick pleased..." Great Service—clean—pleasant —Very Quick pleased —Comfortable and explained all Service needed and the price.

Oct 26, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kenneth, for rating your Five Star Ford Lewisville service experience. We want you comfortable every time you are here. Pete and I welcome questions between visits at 972-221-2900. Let us know when you need our advice. Take Care, Chuck Lee, Service Director

October 26, 2021

I had an appointment to have the oil changed and the tires rotated. At the dealership, the service advisor was courteous and helpful, and the work was done promptly. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello John, We really appreciate you at Five Star Ford Lewisville and we want you to feel welcomed every time you are here. Between visits, Pete and I welcome your questions at 972-221-2900. Don't hesitate to call us! Thank you, Chuck Lee, Service Director

October 26, 2021

My service experiences with this dealership have been good to very good. Service advisor Zach Nixon is the best. More

by edaycock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Edaycock, We appreciate the opportunity to serve you at Five Star Ford Lewisville. Zack and our technicians want to answer all of your vehicle concerns. Reach us any time at 972-221-2900. Advice is only a phone call away. Thank you, Chuck Lee, Service Director

October 25, 2021

Very good service Dept. Friendly and reasonably priced. Completed work as scheduled. I am very satisfied More

by Dwi059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Dwi059, Thank you for rating Ron and the Five Star Ford Lewisville service department. Find answers to your vehicle care any time at 972-221-2900. We want to know you are safe and knowledgeable with your vehicle. Take Care, Chuck Lee, Service Director

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