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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

4.9
1,135 Reviews
Call Service Center (469) 470-4938

1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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October 10, 2023

My service advisor, Carina, was extremely helpful. She did her best to get my car in and completed in a timely manner! Thank you to everyone, from the service department who worked on my car and also More

by ttuteach86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
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Oct 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ttuteach86, We always appreciate knowing when the Five Star Ford Lewisville team members have done a good job. Thank you for recognizing Carina and please don't hesitate to call 972-221-2900 when you need our service assistance in the future. We are here for you! Best regards, Kelly Blackwell, General Manager

October 05, 2023

Tracy, in Service, is excellent. I’ll always request her any time I’m there for service work. More

by Richard White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Oct 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Richard, for taking the time to recognize Tracy and the Five Star Ford Lewisville service center. Customer care is a priority and you should expect VIP services with every visit. Call us again at 972-221-2900. We look forward to helping in the future. Safe travels, Kelly Blackwell, General Manager

October 04, 2023

I go to Sam Pack because Tracy is the best to work with. Great service More

by bcghr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Oct 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Bcghr, We appreciate you at Five Star Ford Lewisville. When Tracy or our techs can lend their advice, give a call at 972-221-2900. We value the opportunity to share our knowledge with our valued customers. Thank you for your support. Best regards, Kelly Blackwell, General Manager

October 03, 2023

Awesome and professional greart customer service the operator was professional very nice , and the call back system was functional, my Advisor is the best More

by Leonard Whitehurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Leonard, for recognizing Zack and Five Star Ford Lewisville. We value your business and look forward to serving you again in the future. If you have any questions or need assistance with your vehicle, please don't hesitate to contact us at 972-221-2900. We're always here to help. Take care, Kelly Blackwell, General Manager

October 02, 2023

Took a little while to get scheduled but service work was performed as promised and on time! More

by Ctack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ctack, Thank you for rating your Five Star Ford Lewisville service experience. We know your time is valuable, and your patience was appreciated while waiting for an appointment. Between visits, reach Zack and our techs at 972-221-2900. Let us know when you need our advice. Safe travels, Kelly Blackwell, General Manager

September 29, 2023

Awesome friendly place to get your car serviced true five star service Will recommend to everyone More

by Big CHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Big CHRIS, for rating your Five Star Ford Lewisville service center. Whenever you have care or technical concerns, reach Zack and our techs at 972-221-2900. Our team will be ready to help. Take care, Kelly Blackwell, General Manager

September 27, 2023

Sam Packs service department is very helpful and nice, the wait for oil change was reasonable More

by J.lkimbrell63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graig Stanford
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Sep 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

J.lkimbrell63, At Five Star Ford Lewisville, our pledge is to provide the highest level of customer satisfaction, and we hold your trust in high regard. Assisting you in discovering the ideal vehicle that fits your needs and preferences was truly our pleasure. Reach Graig or me with any additional questions at 972-221-2900. We want to make certain you are knowledgeable about your car. Thank you, Kelly Blackwell, General Manager

September 22, 2023

Had a new APIM installed in my 2021 Explorer, they were fast and got everything right. The free shuttle service also helped make it much less of a hassle. More

by pj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, pj, for choosing Five Star Ford Lewisville for the care of your Explorer. Don't hesitate to reach Zack and our service team for advice at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

September 22, 2023

Always excellent, professional, thorough, prompt and friendly service!. Even took care of us an hour earlier than our appointment today! More

by MariaRuemenapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Maria, We appreciate helping with your vehicle needs in the Five Star Ford Lewisville service center. Between appointments, call Ron and our techs at 972-221-2900 if concerns arise. We are here for you. Thank you, Kelly Blackwell, General Manager

September 21, 2023

Fast service. Took me home and dropped the car off when it was done. Just that easy More

by dave.drapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig in service
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Sep 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dave, We appreciate your choosing Five Star Ford Lewisville for your vehicle's maintenance. Please don't hesitate to reach out to us at 972-221-2900 whenever you require future services. Safe travels! Thank you, Kelly Blackwell, General Manager

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