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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

4.9
1,135 Reviews
Call Service Center (469) 470-4938

1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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August 18, 2023

For over 20 years Sam Pack’s Five Star Ford has been our “Go To” Dealer for all of our vehicle and subsequent maintenance requirements. From start to finish they treat you more like family than just a cust More

by jim.schell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jim, We want you to know we have appreciated all 20 years! Thank you for being a valued customer and friend of Five Star Ford Lewisville. We look forward to seeing you again soon. Call on Ron and the staff any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 17, 2023

So simple, dropped off truck. Texted process of repair then sent a text at completion with link to pay online. My truck was washed and waiting for me. More

by dannymarotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Danny, We want to thank you for rating your visit to the Five Star Ford Lewisville service department. Ron and our techs are available to you at 972-221-2900. Don't hesitate to call with technical concerns. We appreciate you and your business. Best regards, Jimmy Foster, Service Director

August 16, 2023

We’ve had the best customer relationship ever for thirteen years with 5 Star Ford. More

by KristenSuzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kristen, On behalf of Zack and the entire Five Star Ford Lewisville service team, thank you! Your loyalty has been greatly appreciated and we look forward to helping you with your vehicle care for many more years. Call 972-221-2900 whenever you need our advice. Thank you, Jimmy Foster, Service Director

August 15, 2023

Ron Romano as always professional customer service! Appreciate the quick turnaround. I will bring my vehicles to Five Star as long as he is there. More

by lanceakeeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Lance, Your loyalty to Ron and the Five Star Ford Lewisville service center is greatly appreciated. We look forward to scheduling future appointments at 972-221-2900. Call on Ron and our techs any time for advice. Thank you, Jimmy Foster, Service Director

August 15, 2023

I have been dealing with this dealership since the mid 90’s. Have always had good service from sales and the service department . (Especially Michael Bratcher and Zack Mixon). More

by Rcsc28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rcsc28, Your feedback means a lot to us at Five Star Ford Lewisville. Positive reviews like yours not only motivate our team to continuously improve but also help others make informed decisions when considering their vehicle purchases and service. Thank you for trusting in Michael and Zack. We look forward to your next call at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 15, 2023

Carina Thompson was so nice and helpful. I appreciate her explain the work that was performed on my car. More

by Boo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
Report | Print
Aug 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Boo, We always appreciate hearing from our valued Five Star Ford Lewisville customers. We hope to be your first call every time you have vehicle concerns. Reach Carina and our techs at 972-221-2900. Thank you, Jimmy Foster, Service Director

August 13, 2023

Zach kept in close contact with me throughout the entire process and service was excellent! More

by mjsj750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mjsj750, We believe in keeping our Five Star Ford Lewisville service customers aware of their vehicle's care. Between visits, reach Zack at 972-221-2900 with questions. Safe travels and thank you for choosing our service center. Take care, Jimmy Foster, Service Director

August 10, 2023

As always the service department provided excellent service. My advisor Corina was very knowledgeable and provided me great care. More

by Klowery91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corina Thompson
Report | Print
Aug 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Klowery91, We appreciate you at Five Star Ford Lewisville! Contact Corina and our team at 972-221-2900 between visits. We are happy to share our vehicle knowledge whenever you need it. Thank you for your high marks and continued business. Sincerely, Jimmy Foster, Service Director

August 09, 2023

Zach Nixon is one of Fords best service advisors ever! For 10 years he's been mine for my Explorer. More

by Vam1886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Vam1886, We want to express our sincere gratitude for taking the time to recognize your Five Star Ford Lewisville service experience. Your kind words and acknowledgment mean a great deal to Zack and our team. Between visits, don't hesitate to call 972-221-2900. We are here to answer all of your automotive questions. Thank you, Jimmy Foster, Service Director

August 08, 2023

Awesome team and awesome service advisor she kept me informed about my truck and what was going on with it. She’s a kerper More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ron, We're grateful for the time you took to share your thoughts about your Five Star Ford Lewisville service visit. When you have questions or need further assistance Zack and our team will be waiting for your call at 972-221-2900. We're here to provide ongoing support to help you enjoy your truck. Thank you, Jimmy Foster, Service Director

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