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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

4.9
1,135 Reviews
Call Service Center (469) 470-4938

1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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August 04, 2023

Tracy was amazing. The whole experience was wonderful. They came and picked up my car and dropped it off free of charge. They had my car done in a few hours and got me More

by nicoledwage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Aug 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Nicoledwage, It is great to know you felt well taken care of at Five Star Ford Lewisville. Don't hesitate to reach Tracy and our service team for future care at 972-221-2900. We want car care to be convenient. Thank you for your endorsement! Best regards, Jimmy Foster, Service Director

July 29, 2023

Everything was completed as they said it would be with no surprises added charges or upwelling More

by Deanpeters75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Deanpeters75, for taking the time to share your experience with Zack and the Five Star Ford Lewisville service team. Our primary goal is always to provide exceptional customer service and a hassle-free experience. Be sure to count on Zack and our techs again. Don't hesitate to call 972-221-2900 between visits. We are here to share our knowledge. Best regards, Jimmy Foster, Service Director

July 28, 2023

Excellent service, was very respectful and kept me informed. The car was very clean when returned More

by Ddbuschtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Jul 28, 2023 -

Ddbuschtx responded

I was pleased with the service and would highly recomment

Jul 28, 2023 -

Ddbuschtx responded

everything was exceptional

Jul 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ddbuschtx, We appreciate the opportunity to help with your vehicle care at Five Star Ford Lewisville. Reach Tracy and our techs at 972-221-2900 any time you have questions. Safe travels and call on us again. Best regards, Jimmy Foster, Service Director

July 21, 2023

I had a great experience at the Five Star Ford Lewisville location. Tracy was very patient in listening to my concerns and took very good care of me and made sure all the issues on my car were looked at. The More

by AQ Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Jul 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

AQ, Thank you for traveling to Five Star Ford Lewisville to care for your Expedition. When you have questions about your SUV, reach Tracy and our techs at 972-221-2900. We are happy to share our knowledge. Safe travels! Best Regards, Kelly Blackwell, General Manager

July 20, 2023

I use to take my truck to the dealership where I purchased it. Was not happy with their customer service. But I travel to North Dallas 3 times a week and found Sam Pack’s Five Star Ford Lewisville More

by DrPatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
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Jul 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello DrPatrick, Thank you for finding your way to Five Star Ford Lewisville. We are honored to help you care for your truck. Don't hesitate to contact Susana and our techs at 972-221-2900. We welcome the chance to address your questions. Safe travels and thanks again, Kelly Blackwell, General Manager

July 20, 2023

Zach kept me informed the whole time my vehicle was in for service..Excellent Service John Kindhart More

by johnkindhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello John, Thank you so much for recognizing Zack and his efforts to help during your service visit to Five Star Ford Lewisville. If there's anything we can assist you with, please feel free to contact us anytime at 972-221-2900. Customer satisfaction is our top priority and we are here to offer our assistance when you need it. Best Regards, Kelly Blackwell, General Manager

July 16, 2023

Very happy with Tracey. She did a great job keeping me informed and getting the vehicle taken care of in a timely fashion. More

by kevinkmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey
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Jul 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kevin, for taking the time to recognize Tracey and the Five Star Ford Lewisville service department. Customer satisfaction is our utmost priority, and we are delighted that we were able to fulfill that goal during your experience with us. Call on us when you have vehicle concerns at 972-221-2900. We are here for you. Take Care, Kelly Blackwell, General Manager

July 15, 2023

Susana service was excellent. Luis have me a ride. Truck was ready in 3 hours. More

by sfriedewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
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Jul 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello sfriedewald, Thank you for sharing your positive review about your experience with Susana and Five Star Ford Lewisville. We truly appreciate your kind words and the trust you have placed in us. When you need future care for your truck, we hope you call us first at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 14, 2023

Carina was over the top, I want her on my next visit! I’m a very happy customer! More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina sing me a song!
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Jul 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jon, On behalf of Carina and the Five Star Ford Lewisville service team, thank you for your kind words and the trust you have placed in us. Delivering exceptional service and ensuring customer satisfaction are our top priorities, and your feedback reaffirms that we are on the right track. Reach Carina and our techs at 972-221-2900 again. Best Regards, Kelly Blackwell, General Manager

July 14, 2023

Sam pack five star Ford Lewisville. Service department is excellent! Zack Nixon always takes care of my truck needs. This time, while I was waiting on usual maintenance, I had the oppor More

by bnunneley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryn Harkins
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Jul 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello bnunneley, Your recognition of Zack, Daryn, and Five Star Ford Lewisville is truly appreciated. Thank you for choosing our dealership and let us know when you need future service or are ready for that new truck at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

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