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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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March 15, 2023
Great dealership. Best Ford dealership for maintenance in this area. Zach is the best service advisor I have known. Best Ford dealership for maintenance in this area. Zach is the best service advisor I have known. More
by sincerbeaux
Employees Worked With
March 14, 2023
Easy pickup and delivery of washed vehicle, however do not know why info needed for loaner vehicle if not being offered. not know why info needed for loaner vehicle if not being offered. More
by Jkuhns8
Employees Worked With
March 12, 2023
Dealing with car dealers isn’t my favorite thing. However, the reps were pleasant and kept me in the loop. I didn’t feel pressured or pushed into extra services. My car was ready by the estimated tim However, the reps were pleasant and kept me in the loop. I didn’t feel pressured or pushed into extra services. My car was ready by the estimated time. Ron kept me informed by text. I was pleasantly surprised at how easy the entire process went. More
by ChrisG
Employees Worked With
March 12, 2023
Very professional. Ron Romano did a great job explaining what I needed done and helping through the process. Ron Romano did a great job explaining what I needed done and helping through the process. More
by RandyT
Employees Worked With
March 12, 2023
Only trust this dealership. It's nice when they know you by name/face. Love the text updates too from the actual guy/girl you're working with. It's nice when they know you by name/face. Love the text updates too from the actual guy/girl you're working with. More
by Noslowgt2
March 11, 2023
Sam pack delivers outstanding service as always. Ron Romano was outstanding as our advisor. He kept us informed and always returned calls quickly. We have bought, and had serviced at the dealership Ron Romano was outstanding as our advisor. He kept us informed and always returned calls quickly. We have bought, and had serviced at the dealership, over 13 cars thru the years. Or kids are the second generation to happily do the same as they each bought their first cars there. The people and experience is what keeps us coming back. More
by candcallen
Employees Worked With
Other Employees :
The head cashier did an outstanding job in quickly correcting an error. Parts people are always knowledgeable and friendly.
March 10, 2023
Ron and the team did an awesome job as always. I always bring my fords to 5 Star of Lewisville Thank you I always bring my fords to 5 Star of Lewisville Thank you More
by dfrevert172
Employees Worked With
March 10, 2023
Pete, my service tech, was efficient, polite, and friendly. I needed to be out in an hour and the guy who did my tires worked hard to meet that goal. I couldn't be happier...I generally don't go t friendly. I needed to be out in an hour and the guy who did my tires worked hard to meet that goal. I couldn't be happier...I generally don't go to dealers for service because it always seems to take so long but with this experience I will certainly try again...my thanks More
by Peabodyp85
Employees Worked With
Pete york
March 10, 2023
Five Star Ford & Zach have been exceptional the many times I have had my truck there. Great communication on status and great results. times I have had my truck there. Great communication on status and great results. More
by Scott
Employees Worked With
March 09, 2023
Great mobile service. Very convenient and easy to use. I also loved that it was the same price as taking it into the dealership. Will definitely do again! Very convenient and easy to use. I also loved that it was the same price as taking it into the dealership. Will definitely do again! More
by RyanA
Employees Worked With
Can't remember names
