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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,134 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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April 28, 2022
When I first arrive, I was told that it will take 4 days to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there wer to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there were no available, that I should rent a car which I found rude, unprofessional and annoying. After 4 days I received my truck dirty, no courtesy wash/vacuum after leaving me without car for almost a week. Ford service overall has been mediocre, since I Purchase my new truck 8 months ago. I am rating 5 stars just because I don’t want to affect people, but Ford service is very disappointing, I have another car from a different brand and service is seriously top notch, Ford service is a bad joke. More
by elliot.limon
Employees Worked With
Pete York
April 28, 2022
The service center has friendly, knowledgeable advisors, and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confi and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confidence in trusting the technicians with my car. More
by Kitty
Employees Worked With
Tim
April 28, 2022
Love the excellent customer service experience . Loved how service advisor keep me informed about my vehicle Loved how service advisor keep me informed about my vehicle More
by hall2006@att.net
April 28, 2022
Zach Nixon is THE DUDE! Awesome service from Zach fort the past 8 years! Great team at the dealership! Awesome service from Zach fort the past 8 years! Great team at the dealership! More
by see.phoxx
April 27, 2022
Even though I didn’t buy the vehicle at your dealership you didn’t had any problem talking it in and fixing it, that means a lot to me. Thank you you didn’t had any problem talking it in and fixing it, that means a lot to me. Thank you More
by r007rancho
Employees Worked With
April 27, 2022
We always take all of our vehicles to Five Star Ford in Lewisville when we need service or maintenance. We’ve been customers for many years and are always satisfied with the excellent customer service we Lewisville when we need service or maintenance. We’ve been customers for many years and are always satisfied with the excellent customer service we receive. Paul is top notch! More
by Hack
April 27, 2022
Just had a trailer hitch installed and an oil change completed on my 2021 Bronco at Five Star Ford. All work was completed in a timely manner without any issues. Thanks Dakota for a job well done. completed on my 2021 Bronco at Five Star Ford. All work was completed in a timely manner without any issues. Thanks Dakota for a job well done. More
by Sgerjfp
Employees Worked With
Dakota, Paul Sears
April 26, 2022
The service I received was excellent. Cameron was very knowledgeable and helpful. If I keep this old truck I will bring it back this dealership. Cameron was very knowledgeable and helpful. If I keep this old truck I will bring it back this dealership. More
by gmcgowan257
Employees Worked With
Cameron Lind.
April 26, 2022
Great dealership! Only trust Paul Schroeder to get my vehicle serviced. The shop and the technician that handled my repair (Jesse) did a fantastic job. 10/10 Only trust Paul Schroeder to get my vehicle serviced. The shop and the technician that handled my repair (Jesse) did a fantastic job. 10/10 More
by anthony4291
Employees Worked With
Paul Schroeder
April 26, 2022
Very professional and friendly. Worth the extra distance. Did a great job. Will use again. Worth the extra distance. Did a great job. Will use again. More
by Txsavages
Employees Worked With
