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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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February 23, 2022

This was my first service visit and every aspect of it from making the appointment to picking up the vehicle after service was great. More

by Jim L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Feb 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, Jim. We understand time is valuable and our service team will continue to work efficiently to get you on your way. Reach Pete or me at 972-221-2900 any time you need our advice. We look forward to seeing you and your vehicle again. Thank you, Kelly Blackwell, General Manager

February 22, 2022

The service department rocks. You should promote your service manager. He really puts his customers first! More

by Bebe Kirkpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Feb 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bebe, Thank you for taking the time to share your review. Your business in the Five Star Ford Lewisville service center is appreciated. Any time we can offer our knowledge, reach our advisors or me at 972-221-2900. You are a VIP at our dealership. Best Regards, Kelly Blackwell, General Manager

February 22, 2022

Going to Sam Packs Five Star Ford in Lewisville was a great experience, super awesome! More

by Bazooka Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Feb 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bazooka Joe, Thank you for choosing Five Star Ford Lewisville for the care of your vehicle. Our goal is to continue to earn your trust and business with transparency. Don't hesitate to reach our team between visits at 972-221-2900. Your driving safety and comfort are our priority. Best Regards, Kelly Blackwell, General Manager

Feb 23, 2022 -

Bazooka Joe responded

Cool

Feb 23, 2022 -

Bazooka Joe responded

Cool

Feb 23, 2022 -

Bazooka Joe responded

Cool

February 22, 2022

Thanks to Peter York for good service . .. Getting my truck with good care.. thank you More

by marilynbarnes143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter York five stars
Report | Print
Feb 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Marilynbarnes143, It is our honor to help with your auto care at Five Star Ford Lewisville. Thank you for recognizing Pete and our service team. Whenever you have maintenance or repair questions, we welcome your questions at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

February 21, 2022

Five Star Ford Lewisville did a great job they servicing our car and Zach kept us informed about the status of the car maintenance it was another great experience as always, they do a great job taking good More

by Fer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Fer, Customer communication is important. Thank you for endorsing Zack and the Five Star Ford Lewisville service department. Please let us know when we will see you and your vehicle again at 972-221-2900. Your loyalty is appreciated. Best Regards, Kelly Blackwell, General Manager

February 21, 2022

Service was completed quicker than expected and getting in and out was smooth. Zach was great! More

by Matthewhs24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Matthewhs24, Your endorsement of Zack and the Five Star Ford Lewisville service department is greatly appreciated. Between visits, don't hesitate to call with automotive concerns at 972-221-2900. We want to answer all of your care questions. Thank you, Kelly Blackwell, General Manager

February 20, 2022

Very proficient and accurate with their troubleshooting and diagnosing my vehicles issues. Work is done quickly and thoroughly fixing my problem and getting my car back to me. Would definatly continue to u More

by Eyesman01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Eyesman01, for choosing the Five Star Ford Lewisville service team for your Ford's care. We would love the opportunity to help you again with future vehicle care or purchasing. Reach us at 972-221-2900 to let us know how we can help. Best Regards, Kelly Blackwell, General Manager

February 19, 2022

Buying my car was a nice experience and all the people involved were great. Love working with Zach in service. Best service rep I’ve ever dealt with! More

by MarshaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello MarshaC, It is great to receive your high marks for Zack's efforts and the Five Star Ford Lewisville service department. Customer care continues, so when you have future automotive concerns we will be here for you. Call us any time at 972-221-2900. Thank you, Chuck Lee, Service Director

February 19, 2022

Fast and courteous service with attention to detail. Completed on time and helpful I have been using this dealership for years More

by gw.tefft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Report | Print
Feb 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello gw.tefft, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. We strive for complete customer satisfaction. Between visits, when you need Ron or my advice, please reach us at 972-221-2900. Best Regards, Chuck Lee, Service Director

February 18, 2022

Very nice people help me with the warranty to get my car fix great job More

by margarito Olguin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
Report | Print
Feb 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Margarito, for rating your service visit with Paul and Five Star Ford Lewisville. Whenever we can offer our vehicle advice, please reach us at 972-221-2900. We are here to answer all of your questions. Safe travels, Kelly Blackwell, General Manager

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