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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

4.9
1,135 Reviews
Call Service Center (469) 470-4938

1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 16, 2024

They did good oil change and tire rotation and supposedly checked out the automatic headlight switch More

by suesue22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Suesue22, We appreciate you and your business at Five Star Ford Lewisville. Count on Zack at 972-221-2900 whenever you have vehicle concerns. Thank you for rating your recent service visit! Best regards, Kelly Blackwell, General Manager

January 13, 2024

Car was picked up as scheduled. The requested service was completed promptly and a report was given to me. And the car was returned before noon. Courteous service. More

by ssmcbride42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford, other names not known
Report | Print
Jan 14, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Ssmcbride42, We are grateful for the chance to help with your auto care at Five Star Ford Lewisville. Reach our service team at 972-221-2900 when you need our advice. We are happy to share our knowledge so you can fully enjoy your Ford. Thank you for your feedback and business, Kelly Blackwell, General Manager

January 10, 2024

Great service, great team, got me taken care of! Always a good experience here. Julie is a great advisor to work with More

by anthony4291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears, Shane Rogers
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Jan 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Anthony4291, Your full satisfaction with our services at Five Star Ford Lewisville is the goal. When Julie, Paul, or Shane can offer automotive advice, give us a call at 972-221-2900. We are grateful for the chance to help you. Thank you for your business and feedback, Kelly Blackwell, General Manager

December 31, 2023

Friendly staff who keep you informed of what needs fixing and are honest about cost quotes More

by Jherri64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Spence, Svc Mgr
Report | Print
Jan 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jherri64, for choosing Five Star Ford Lewisville for the care of your Ford. Keeping you knowledgeable about your vehicle is important and we welcome the chance to share our advice. Reach us at 972-221-2900. We are happy to help. Take care, Kelly Blackwell, General Manager

December 28, 2023

The service was outstanding. Everything was timely and done very well. I will be back for future service More

by irishonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Irishonline, Thank you so much for servicing your vehicle at Five Star Ford Lewisville. Zack is great at sharing knowledge with our customers. When you have future care concerns, please reach him at 972-221-2900. Best regards, Kelly Blackwell, General Manager

December 19, 2023

Alway like coming the this dealership and I love working with ZackNixon. Always keeps inform of all the work. Great customer service from Zack Nixon. More

by Moragajr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Moragajr1, Count on Zack and the Five Star Ford Lewisville service team for the care of your Ford again. Your complete satisfaction with our work and knowledge is the goal. Reach out to 972-221-2900 with maintenance or repair concerns. Thank you, Kelly Blackwell, General Manager

December 15, 2023

Craig was very helpful. He answered my questions. I have used this dealer for all of my service the past three years. More

by gmwatkins10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Sanford
Report | Print
Dec 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Gmwatkins10, At Five Star Ford Lewisville, it is important that our customers are knowledgeable about their vehicle care. Reach Craig and our techs at 972-221-2900 any time you need advice. Thank you for rating your service visit and please call on us again. Best regards, Kelly Blackwell, General Manager

December 14, 2023

Zach with great. Kept me in the loop of what was going on with my car More

by Karate-Kid-Garage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Karate-Kid-Garage, for recognizing Zack and the Five Star Ford Lewisville service center. Helping you stay informed about your car is our goal. Reach out to 972-221-2900 any time you need advice. We hope you count on us again. Best regards, Kelly Blackwell, General Manager

December 13, 2023

Johnathon Spence, my service advisor, did an excellent job of explaining my problem and the cause. More

by Phil Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathon Spence - 5 stars
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Dec 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Phil, Thank you for selecting Five Star Ford Lewisville for your vehicle care. Should you have additional needs or specific concerns, please don't hesitate to contact Zack and our techs at 972-221-2900. Your loyalty is highly valued, and ensuring your satisfaction remains our utmost priority. Safe travels, Kelly Blackwell, General Manager

December 09, 2023

I loved the text feature. Made it easy to communicate with service advisor and make payment. My car is driving good. More

by james25duhon@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

James, We were thrilled to hear your positive feedback about Zack's service. We'll ensure it reaches him and the entire Five Star Ford Lewisville team. Rest assured, you'll always receive focused attention and exceptional customer care whenever you visit our dealership or contact us at 972-221-2900. Thank you, Kelly Blackwell, General Manager

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