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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 11, 2022

I felt like Pete York did a good job with my 25K service today on my F150. Thanks! More

by Randywaynetaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Jan 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Randy, for taking the time to share your Five Star Ford Lewisville experience. Keeping your truck running well is the goal. Please let Pete or me when you have technical or care questions at 972-221-2900. We want to keep you fully informed with the care of your Ford. Best Regards, Chuck Lee, Service Director

January 09, 2022

Professional, knowledgeable and compassionate is always what Lewisville Ford delivers! I am never disappointed and grateful for the experience. More

by greenekathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
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Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello greenekathy, We want you to feel welcomed every time you visit Five Star Ford Lewisville. Thank you for writing your review for Zack, Ron, and Pete. Any time our service team can offer advice, don't hesitate to reach us at 972-221-2900. We appreciate you! Best Regards, Chuck Lee, Service Director

January 08, 2022

Fast and good service . Everybody is very nice , took care of me very quickly. Will be coming back for future services More

by Jose Zamora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jose, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for your endorsement. Between visits, let us know when you have vehicle care questions at 972-221-2900. Best Regards, Chuck Lee, Service Director

January 08, 2022

We have always received excellent service from Sam Pack Ford, Lewisville TX. We believe it is due to the knowledgeable, courteous employees that Sam Pack hires like our Service Advisor, Ray Raymono! Ray More

by cherrycarter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello cherrycarter1, We want to keep you coming back to Five Star Ford Lewisville. When you have questions about your Ford, Annette, Ron, and I welcome your questions at 972-221-2900. Safe travels and please stay in touch. Thank you, Chuck Lee, Service Director

January 08, 2022

Great service I have bought several cars and trucks from them and they are always great with the service More

by htrachta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Htrachta, We really appreciate the opportunity to be your auto dealer. Thank you for your loyalty to Five Star Ford Lewisville. We look forward to hearing from you every time you have questions at 972-221-2900. Thanks again, Chuck Lee, Service Director

January 07, 2022

They were very timely and professional and the work completed was done to my satisfaction. More

by Vmb0670
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Vmb0670, Thanks for the chance to help with your vehicle care at Five Star Ford Lewisville. Annette and I welcome your automotive questions at 972-221-2900. Let us know how we can help you enjoy your Ford. Take Care, Chuck Lee, Service Director

January 07, 2022

Ron Romano took good care of my service needs—The Works package on my 2020 Ford Escape More

by txleaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello txleaf, Thank you for endorsing Ron and Five Star Ford Lewisville. Any time we can help with your Escape, reach us at 972-221-2900. We look forward to hearing from you any time we can offer our advice. Safe travels, Chuck Lee, Service Director

January 06, 2022

Easy scheduling, courteous service, professional workmanship. Zach was a great service advisor as usual. I only use this dealership for servicing my Ford. More

by Rcase0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 06, 2022

Great overall communication; actually felt like a customer that comes first. Knew what was going on at all times and upfront with me on schedule. Just a huge relief based on other Ford Dealerships I More

by hardtland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Jan 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello hardtland, Welcome to Five Star Ford Lewisville. Annette and I want to continue sharing our knowledge. Call us at 972-221-2900 any time we can help you enjoy your Ford. Thank you. Chuck Lee, Service Director

January 05, 2022

Another five star dealership would not schedule an appointment, without calling me back, and then did not call. Yours was responsive to my service needs when I called. Thank you for good service. More

by Tow it
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Jan 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello! At Five Star Ford Lewisville, we focus on efficient customer and vehicle care. Thanks for recognizing Pete and our staff. When we can help in the future, we look forward to your call at 972-221-2900. Safe travels, Chuck Lee, Service Director

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