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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

4.9
1,135 Reviews
Call Service Center (469) 470-4938

1,135 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 01, 2021

My visits are always good. Everybody was professional, and helpful. Very fast work and great service. More

by Antkmo75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Dec 02, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Antkmo75! We are happy to have the opportunity to serve you and your vehicle's care at Five Star Ford Lewisville. Whenever you have automotive concerns, reach us at 972-221-2900. Best Regards, Chuck Lee, Service Director

December 01, 2021

Service department is prompt, efficient, and a pleasure to deal with. Better than most. Thank you ! More

by Diesel-rattle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for being a Five Star Ford Lewisville service customer. Between visits, Zack and I welcome your questions at 972-221-2900. Safe travels this holiday! Best Regards, Chuck Lee, Service Director

November 30, 2021

The people are very friendly and helpful. Cynthia was very cheerful welcoming me to the service area, and escorted me to the proper service advisor, who kept me up to date as to the progress of my car. I More

by tgrsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Crutcher, Cynthia Olivarez.
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Dec 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello tgrsmith, On behalf of Cynthia and the Five Star Ford Lewisville service staff, thank you for sharing your review. We are always available for your vehicle questions at 972-221-2900. Don't hesitate to ask for our advice with all of your auto concerns. Thank you, Chuck Lee, Service Director

November 30, 2021

Paul is Incredibly knowledgeable about the needs of an RV chassis owner. Highly recommended resource!!! More

by Mike Green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Dec 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mr. Green, Thanks so much for acknowledging Paul's efforts to help with your RV. Any time you need our advice, reach us at 972-221-2900. We value the opportunity to be your service center. Happy Holidays, Chuck Lee, Service Director

November 30, 2021

Superior Service and a very nice experience. Thanks for making Service a real meaningful word again. Your people make 5 Star Ford the BEST. More

by davidjspofford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, davidjspofford, for your kind words! We are honored for the chance to be your service center. Let us know when we can welcome you back to Five Star Ford Lewisville. Give Zack or me a call at 972-221-2900. Safe travels and happy holidays, Chuck Lee, Service Director

November 25, 2021

Great service and the quality of work is always spot on. They have been outstanding with warranty work with quick turn around times More

by kevinphp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Nov 26, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, kevinphp! We really appreciate your endorsement of the service department at Five Star Ford Lewisville. Any time you need our advice, reach Annette or me at 972-221-2900. We are here to help. Take Care, Chuck Lee, Service Director

November 24, 2021

Great service and attention to detail. Zach and Nick are 2 great service writers and have earned my repeat business several times over. More

by TMONTS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Nov 26, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello TMONTS65, On behalf of Zack, Nick, and the Five Star Ford Lewisville service team, thank you for the recommendation. Your loyalty to our dealership is truly appreciated. Reach us at 972-221-2900. It will be great to see you and your vehicle again. Happy Holidays, Chuck Lee, Service Director

November 23, 2021

They have the best service I have ever had. I will recommend them to anyone More

by Isaac Bowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears
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Nov 24, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Isaac, Thank you for your recommendation of the Five Star Ford Lewisville service department. We want you fully informed about your vehicle's care. So, reach Zack, Paul, or me at 972-221-2900 any time you have maintenance concerns. Happy Holidays, Chuck Lee, Service Director

November 21, 2021

I drive an extra 20 miles to use this dealer. There are 4 dealers I bypass More

by M3glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2021 -

Sam Pack's Five Star Ford Lewisville responded

M3glass, We are so grateful to see you at Five Star Ford Lewisville. Thank you for your loyalty and endorsement. Reach our advisors between visits at 972-221-2900. We want to answer all of your maintenance concerns. Happy Holidays, Chuck Lee, Service Director

November 20, 2021

Our visit went great all because of pete york he really helped me and my family out to get us in and out of there in good timing and was all around very helpful to us I will be coming back for future sevic More

by caylebschindler98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York 5 stars
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Nov 21, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello caylebschindler98! We always appreciate hearing from you. Thank you for rating the Five Star Ford Lewisville service center. We welcome any additional questions at 972-221-2900. Safe travels, Chuck Lee, Service Director

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