San Diego Chrysler Dodge Jeep Ram

Gabe has been great to work with in resolving my service issues with my Gladiator. Always quick to get me a ride to pick up my truck and keeps me informed. issues with my Gladiator. Always quick to get me a ride to pick up my truck and keeps me informed. More

You never want to take your new Jeep in because of an issue, but when you do, Gabriele Ceballos in the Service Department is the type of person you want at the point. Communicative, clear, personable. issue, but when you do, Gabriele Ceballos in the Service Department is the type of person you want at the point. Communicative, clear, personable. Kept me in the loop as to the issues with my oil leak, and how long it should take best and worst-case scenarios. No surprises, no complaints. Definitely the kind of person you want representing your brand in front of customers who may not be so happy to be there in the first place. Give the man a raise! More

I have purchased 4 new cars and trucks between this this dealer and its branch on Kearny Mesa since 2018., so I am a little disappointed to be writing this. I made an appointment a week in advance to bring dealer and its branch on Kearny Mesa since 2018., so I am a little disappointed to be writing this. I made an appointment a week in advance to bring in my 2018 Dodge Charger in on Friday 7/16/21 for a repeat issue. I dropped it off only to find out, that it will sit over the weekend and only "might" be looked at on Monday. Please tell me I am wrong for being a little disappointed in this? This seems a little curious that I go to the effort of doing this and its a software update on the front end of investigation. Just seems very casual to me to be telling this to a customer regardless of how many cars I have. On the surface this appears to be a lack of my warranty issue being as important as a paying service? I made an appointment and its maybe now going to be looked at on Monday? This is really bad optics to a customer that's purchased so many vehicle's in a short period of time and sends the wrong message of maybe for me to go somewhere else next time? Is warranty work not a priority? I made an appointment well in advance? More

San Diego Chrysler Jeep Dodge Ram is great at lip service and poor at customer service and following through on any promises. A couple of days after I bought a certified pre-owned vehicle, it started having and poor at customer service and following through on any promises. A couple of days after I bought a certified pre-owned vehicle, it started having problems, and the service light came on. When I came in, they suggested I bring it back at a more convenient time because it was near the end of the day. They did not offer me a service loaner which I should get based on my contract. When I asked, they said, oh yeah, you would typically get one we are out. They did not want to pay for even an uber home because I lived 40 minutes away. The manager who was supposed to be calling me has refused to speak with me about making the situation better. The Uber driver that picked me up said he bought a new vehicle, and he had the same issues with them. There are plenty of options of people who will treat you with respect and honesty. I wouldn't wish them on my worst enemy. More

Quick and Efficient! Fred explained the process of the recall, called me an Uber. Kept in touch with me through text. Knowledgeable and Friendly guy! recall, called me an Uber. Kept in touch with me through text. Knowledgeable and Friendly guy! More

Jose was friendly and helpful to deal with. He ensured that I stayed updated on status of the service of my Jeep. Called to say it was ready two hours early. that I stayed updated on status of the service of my Jeep. Called to say it was ready two hours early. More

Excellent service. Luis did a great job. Quick, efficient. Perfect. I drove in, explained my issue and was quickly dealt with. Very good. Set an appointment for some other work to be done. Finished efficient. Perfect. I drove in, explained my issue and was quickly dealt with. Very good. Set an appointment for some other work to be done. Finished in 30 minutes! More

Great service from our sales person Kevin! He made the process very fast and easy. It was a seamless process to purchase our used car. process very fast and easy. It was a seamless process to purchase our used car. More

Thank you Jeremy and Mark for always making any service needed so easy and smooth! I was in and out in 30 minutes! Thank You! needed so easy and smooth! I was in and out in 30 minutes! Thank You! More

Excellent service. When in for a recall and oil change, I was greeted by the employees then when saw Fred where he took care of the rest. was greeted by the employees then when saw Fred where he took care of the rest. More