San Diego Chrysler Dodge Jeep Ram

Took my Jeep to get an emergency looked at a possible smoking issue from the coolant system. They kept it for 4 days, the service advisor got fired, and their technician said they found nothing wrong wit smoking issue from the coolant system. They kept it for 4 days, the service advisor got fired, and their technician said they found nothing wrong with it. I didn't get a phone call my vehicle was ready so I drove up there to grab it. I was charged $300 for a clean diagnostic. I took my Jeep to another mechanic and found out I had a cracked heater core that could have been fixed in a few hours. I had to investment $300 for a rental car, $300 for the diagnostic, and the Service department never notified me my vehicle was ready. I will never take my Jeep to them again. I wasted time, money, and misdiagnosis that would have costed thousands of dollars if I didn't take it to another mechanic I could 100% trust. I wish I could rate zero stars. More

There were able to handle the scheduled oil change. There was a radio recall/update that they were going to but ended up saying they were understaffed to handle unless I waited another 2 hours. I will There was a radio recall/update that they were going to but ended up saying they were understaffed to handle unless I waited another 2 hours. I will schedule to fix the update/recall at the next oil change. Very nice and courteous staff More

I had a few issues with my ram 3500, diesel. They booked me an appointment, and so at $400.00, I towed it there. A few days later, the service advisor told me that they wouldn’t have a diesel me They booked me an appointment, and so at $400.00, I towed it there. A few days later, the service advisor told me that they wouldn’t have a diesel mechanic for 3 to 4 months. THEY SHOULD HAVE TOLD ME THAT prior to booking the appointment. After multiple attempts to reach the service advisor by phone, I went down and explained that I just needed some codes cleared. One would assume any tech could perform a simple task like that. The advisor at the rest said no problem, and that my truck would be ready by noon the following day. The next day, I lyfted from work to the dealership. The service person said, “Oh, don’t they call you? Your part arrived and they are working on it today. The truck did need two batteries, so I asked to have that done, $850.00. So I finally go to pick up my truck, no codes cleared and no recall issues repaired. I spent another $450.00 towing it home. It’s too bad and so short sighted to lose a customer for life over a bad business practice. I know a lot of people, and I am going to tell everyone I know about this. If Mission Valley Ram was the only dealership in the world, I’d ride a horse. More

Great experience. Everything was done in a timely manner. Thank you for the amazing work. Everything was done in a timely manner. Thank you for the amazing work. More

The entire sales team especially Mark & Albert were wonderful to work with. This was my 4th Jeep purchase. wonderful to work with. This was my 4th Jeep purchase. More

Horrible costumer service! Don’t go there, they wanted 18,000 for a transmition, we went somewhere else and it costs us 3,000. They also never answer the phone. Don’t go there, they wanted 18,000 for a transmition, we went somewhere else and it costs us 3,000. They also never answer the phone. More

The service I requested was performed in a timely manner. My wait time is fairly short. My wait time is fairly short. More

I took my 2010 Jeep Wrangler Unlimited Sahara in roughly 3 weeks ago to address 2 recalls I needed to take care of and a check engine light with Evap System Leak codes. GiGi was great as my service mgr in g 3 weeks ago to address 2 recalls I needed to take care of and a check engine light with Evap System Leak codes. GiGi was great as my service mgr in getting me in there and later explaining what needed to be repaired. Since picking up my Jeep all has been well (fingers crossed) to date. The drop-off and pick-up both went smoothly. Would recommend their service dept for sure. More

I made an appointment for an oil change and I was taken in right on time. My oil change was completed along with the vehicle inspection in a timely manner. Everyone was very polite! in right on time. My oil change was completed along with the vehicle inspection in a timely manner. Everyone was very polite! More

I have my jeep serviced here regularly but ran into an issue with my last appointment. No communication on timing to complete the service from Gigi and couldn't get a return call. I had to go in person to issue with my last appointment. No communication on timing to complete the service from Gigi and couldn't get a return call. I had to go in person to pick-up but they stated my car wasn't ready and I needed it back after 2 days for a 60k mile service. Alex Peralta stepped in to help and took care of everything. He was professional, kind and did a fantastic job of making the situation right! Service advisers here are always kind and nice to work with... I just ran into this communication problem this past time. More