San Diego Chrysler Dodge Jeep Ram

Buying Experience was Great! My wife and I recently bought 2 new Jeeps, and our experience was great. The process took us a while because my wife wasn't sure what car she wanted, My wife and I recently bought 2 new Jeeps, and our experience was great. The process took us a while because my wife wasn't sure what car she wanted, so after the 1st visit and test drives, we went and test drove a few other brand suv's. We were never pressured, and after deciding to purchase the 2 Jeeps, One a Cherokee Trail Hawk and the other a 4 door Rubicon, we were b able to make a great deal and get exactly what we wanted. Thanks to our salesman and their entire team, I would recommend them to all of my friends and family. Jesse & Kaity More

THE BEST ! The BEST! I have been to many car dealerships; bought and sold too many cars and this was truly the best experience I have had in 20 years- hands dow The BEST! I have been to many car dealerships; bought and sold too many cars and this was truly the best experience I have had in 20 years- hands down. Mark Mawrence and the team exemplify the example of professionalism. I am a difficult buyer. I have been in sales for 25 years and I appreciate good service and not having to play games. I push sales people not only on price but service. I view the whole process as a test to see who I am dealing with and how the firm will react with you in the future. For this purchase, I spoke to 8 different Jeep dealers from San Diego to Palm Springs. I had a specific Jeep in mind. First off, no other Jeep dealer could even find the exact match I wanted. Some how Mark was able to find it; (my suspicion is, now working with Mark, that he simply worked harder and put in the extra effort which is his mantra). Mark Mawrence not only found the exact match in Wyoming; we were able to have it shipped in a week in perfect condition. As with any car there were a few specific things that I wanted... Mark worked with me on each; making me feel like we were a team and we came to an agreement we were both comfortable with. I would also like to point out Mark and I had 20 some odd calls; text etc. He would call/text me at any of of the night or day that I needed to talk. He gave me constant updates and always made me feel that he truly cared about me being happy with my purchase. On service at the dealership. I had a new soft top installed. This is arguably the biggest test of any Jeep dealer (Jeep owners know what I mean- I have now owned 3). They nailed it... tighter fit than new; and they put the best quality on the jeep without even asking. I have had a few questions about my Jeep and simply called the dealership and a friendly person always was on hand. I have received a number of calls just to check in with genuine interest in my experience. I have even been invited to an off road social meet up they have every 2-3 weeks for Jeep lovers. I went in expecting a fight and difficult situation based on the 100's of cars me and my family have bought/sold... and I walk out a changed man... I feel like part of the family. More

Honest as the day is long I bought a Ram 2500 Laramie from them. I dealt with Ralph Lawler, I do not like car salesman, I started looking to buy a new truck in Oct of 2014. I t I bought a Ram 2500 Laramie from them. I dealt with Ralph Lawler, I do not like car salesman, I started looking to buy a new truck in Oct of 2014. I talked to 4 different dealers, Ford GMC, Chevrolet and Ram. I live within walking distance from one dealer, I would not send my worst enemy to that dealership. That dealer was so rude I will not ever buy another Ford Product. (I have always owned Ford vehicles I have family members that work for Ford Motor Co, I bought my last truck from Ford.Never again, I would not send my ex-wife to them) Ralph Lawler he is as honest as the day is long. More

If you're looking for a good sales staff, look elsewhere The sales department at this dealership is a joke. I've never experienced such a lack of interest in leasing/purchasing a brand new car to a prospect The sales department at this dealership is a joke. I've never experienced such a lack of interest in leasing/purchasing a brand new car to a prospective customer. I came into the dealership highly motivated to lease a brand new 2016 vehicle. I was escorted by the Assistant Sales Manager to the dealership Sales & Leasing Consultant. After a brief meeting, I was told either or both would definitely be getting back to me with some details and options for leasing my desired vehicle. That was almost two months ago. No one at this dealership ever contacted me again. I'm in sales myself and clearly, based upon my own experience in sales, the sales staff at this dealership is absolutely useless. If you're looking to buy/lease a new car, I suggest finding another dealership whose sales staff is knowledgeable and motivated. More

horrible service department I can't count the number of times I've called service to schedule an appointment or ask questions and never get connected to anyone. Then I end up lea I can't count the number of times I've called service to schedule an appointment or ask questions and never get connected to anyone. Then I end up leaving a message with the phone operator to pass a message along and NEVER get a call back. TERRIBLE service operation, don't waste your time. More

Oil Change Service Employee that took the order was rude. Apparently there is a guard underneath the oil drain that broke off and I was accussed of running over somethin Employee that took the order was rude. Apparently there is a guard underneath the oil drain that broke off and I was accussed of running over something when in actuality it wasnt tightened and came off. Also, i like to keep my tire pressure at 36psi (mfg recommended) and they let air out down to 28-31 depending on tire. Very dissapointing visit. More

Excellent Customer Service, Sales! I contacted Midway Via their Website because I was interested in a 2014 JEEP COMPASS LATITUDE FWD. I was able to complete EVERYTHING except signing t I contacted Midway Via their Website because I was interested in a 2014 JEEP COMPASS LATITUDE FWD. I was able to complete EVERYTHING except signing the Paperwork from Japan. My Wife and I had to move here at the last minute so I could get back Surgery. About a Month prior to my arrival to the United States, Ralph had the Vehicle set aside for me. The day after I arrived in the US, we went to Midway. I waited about 5 Minutes for Ralph to show up. He arrived, and we took a seat to go over the last little bit of Paperwork. While we were going over the Paperwork, the Jeep Compass was getting it's last minute Gas up, and being brought to us up front. Our Vehicle arrived, and we took it for a test drive. We already knew we wanted it, but if course we had to take it for a drive before we signed the paperwork. We arrived back at the dealership, and signed our paperwork, met the financing guy, signed that paperwork using a stylus, on what appeared to be a 22in tablet. After about 10 signatures, and 20 initials, the vehicle was ours. Next, you thought we drive away in our new Jeep Compass right? Nope! Ralph walked out to the Jeep with us, and went over the Jeep with us, making sure we knew about all the features. Ralph then proceeded to pair our Iphone's to the Jeep, and show us how to use the Uconnect. After this we left Midway, and we were as Happy as could be! Thanks a TON Midway!! You made our Vehicle Buying expierence, all the way from Japan, short of nothing but AMAZING! More

Never take your car in for service at this shop! This service department is unethical, inexperienced and inept at doing their jobs. I brought my Jeep in for Transmission repairs under warranty and w This service department is unethical, inexperienced and inept at doing their jobs. I brought my Jeep in for Transmission repairs under warranty and was told they would not honor the waranty because I had "ALTERED" my vehicle. My personal mechanic (while doing a regular oil change and fluid check) sent me back to the "dealer" because my tranny fluid was BLACK! I had almost a year left on my warranty and under 20,000 miles on my car. Not a scratch on the body and it was serviced on a regular basis! I had babied this vehicle and the worst part was it had never shifted correctly from the day I bought it, I just didn't know enough about Jeeps to take it in at that point. Midway told me "all Jeeps shift that way". My personal mechanic told me that the alterations on my vehicle were NOT the cause of the the problem with the trans. I believe Midway lied to me about a factory rep coming in to inspect the vehicle, the rep was never there. I asked for the name of the rep so that I could contact them myself but they would not give me the name. I asked for copies of all notes made on my vehicle and was told there were some they could not give me. Why! Of course, Midway had a right to refuse to cover the vehicle under warranty, but they knew darn well it should have been covered. I was lied to by several people in that service dept. and one of the managers. I don't know how they can sleep at night. More