San Diego Chrysler Dodge Jeep Ram

Islam and kim were great. They really tried to make my experience the best it could be. They did an excellent job and deserve the recognition. They really tried to make my experience the best it could be. They did an excellent job and deserve the recognition. More

Jack was incredible in helping us find what was best for our family and went above and beyond. our family and went above and beyond. More

Better then service from the Jeep dealer on Balboa Ave. and plan to come back and plan to come back More

Daejon had Excellent service, took my rebel in for a oil change, tire rotation, fluids, and inspection for it's first service after driving it coast to coast. Couldn't be more pleased. In and out the door i change, tire rotation, fluids, and inspection for it's first service after driving it coast to coast. Couldn't be more pleased. In and out the door in just over an hour and half. More

Not a great experience at all. Took my jeep there for routine oil change, tire rotation, and inspection. They service advisor was super rude and unfriendly the entire time, never g Took my jeep there for routine oil change, tire rotation, and inspection. They service advisor was super rude and unfriendly the entire time, never gave me his name and never asked about anything else on the car I might want looked at. He told me it would take about 2 hours to finish and they would call when it was ready, so my wife picked me up and we went home. After 4-5 hours of not hearing from the dealership, I gave them a call to inquire about the progress. It took 30+ min and several tries to get ANYONE on the phone let alone my service advisor. When I finally did get someone on the phone it was a female employee and I asked about the progress and whether or not the car was ready yet. After giving her both my license plate #, my name and my VIN # she tells me she DOESN'T KNOW WHERE MY CAR IS. Obviously, this was extremely frustrating, especially since you are a smaller dealer, how hard is it to walk outside and see if you see it or ask the mechanics? She then hungup without ever helping me understand where the xxxx my Jeep was. I immediately drove to the dealership to see my jeep sitting in the service bay, completed. Who knows how long it had been ready, likely several hours. I will NEVER return to this dealership and I will make it my mission to ensure no one else I know does as well. More

Charlie made the deal quick, easy and fair. He was very knowledgeable about the vehicle I purchased. He was very knowledgeable about the vehicle I purchased. More

Fastest deal I have ever done! I was in and out of the dealrship in 2 hours with our new car. Alfonzo and finance were amazing! I was in and out of the dealrship in 2 hours with our new car. Alfonzo and finance were amazing! More

The car-buying experience at this dealership was pretty much seamless and professional -- from the very helpful and non-pushy sales reps, to my selection of the vehicle and test drive to the financing proc much seamless and professional -- from the very helpful and non-pushy sales reps, to my selection of the vehicle and test drive to the financing process. More

100 % good customer service and stunning car maintenance service advisors along with great customer service service advisors along with great customer service More

To save myself some time, I'll paste my e-mail to the service department. I've received to no response. For those seeking a quick recap, their service department attempted to use epoxy resin to repair a service department. I've received to no response. For those seeking a quick recap, their service department attempted to use epoxy resin to repair a cracked (leaking) radiator. They billed my extended warranty company for a replacement ($1200+). I advised them I had discovered it and they corrected the issue. If you're not mechanically inclined... steer clear. It might meet the elements of insurance fraud. I'm still working out the details. I'll be going through the proper channels to report this activity. 04/18/23 San Diego Chrysler, Dodge, Jeep, & Ram Service Department 777 Camino Del Rio South San Diego, CA 92108 BAR #ARD-277427 Gabriel Ceballos and Todd Hatch, I am writing to express my disappointment and frustration with the recent service I received from your service department. On 04/06/23, I brought my 2018 Dodge Durango (VIN #1C4RDHDG8JCXXXXXX) to your dealership for a radio replacement due to delamination. Your vehicle inspection noted the vehicle's radiator and water pump needed replacement. All repairs were approved by my extended warranty company. On 04/14/23, I was notified the repairs had been completed and the vehicle was ready to be picked up. On 04/17/23, I was available to retrieve the vehicle. I paid my $50 warranty deductible. I looked at the invoice and noted the radio was replaced, the radiator was replaced, and the water pump was replaced. The costs associated with the radiator replacement were $1248.29. I drove to my home in Lakeside. I parked in the garage and could smell the odor of coolant emitting from the front of the vehicle. I opened the hood and inspected the engine compartment. I noted the radiator had damage, a crack, on the passenger's side. The damage appeared to have been coated with an epoxy resin or similar substance. There was coolant towards the bottom of the radiator. I obtained video and photographs of what I discovered. Based on these observations, I believe a person, likely a technician, attempted to repair the crack on the radiator with epoxy. I do not believe the radiator was replaced as noted on the invoice. It's well known in automotive repair it is unsafe to attempt to repair radiator leaks with epoxy or other substances due to the high temperature function of a radiator. I trusted your service department would take all necessary steps to ensure that the repairs on my vehicle were conducted with the utmost care and professionalism. At best, there was a lack of oversight by one of your technicians. At worst, this was an attempt to defraud a customer. Unfortunately, this brings into question whether the water pump was replaced. I'm going to rely on good faith and trust it was replaced. This attempt to repair the radiator was potentially hazardous, as it puts my safety and the safety of other drivers at risk. My wife is the usual driver of this vehicle. This could have resulted in a breakdown on a freeway or more serious damage to my engine due to lack of coolant. The fact that a critical component of my vehicle was not replaced as expected, raises serious questions about the quality of service your department provides. On 04/18/23, I returned the vehicle to your service department for proper replacement. This caused me to be late to work. Service Advisor Jose Luis Perez informed me my vehicle would be delivered to me. Jose Luis Perez has remained patient and professional throughout this experience. Gabriel advised me a rental vehicle was not available. I urge the manager of the service department to have a serious conversation with the technician responsible for the repairs of my vehicle. If there was no miscommunication between the service advisor and the technician, this is an unethical action. I wanted to reach out to you directly because you oversee service operations at this dealership. Any attempt to compensate me for my loss of two work hours and my frustration is appreciated. More