
San Diego Chrysler Dodge Jeep Ram
San Diego, CA
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Islam and kim were great. They really tried to make my experience the best it could be. They did an excellent job and deserve the recognition. They really tried to make my experience the best it could be. They did an excellent job and deserve the recognition. More
Daejon had Excellent service, took my rebel in for a oil change, tire rotation, fluids, and inspection for it's first service after driving it coast to coast. Couldn't be more pleased. In and out the door i change, tire rotation, fluids, and inspection for it's first service after driving it coast to coast. Couldn't be more pleased. In and out the door in just over an hour and half. More
Not a great experience at all. Took my jeep there for routine oil change, tire rotation, and inspection. They service advisor was super rude and unfriendly the entire time, never g Took my jeep there for routine oil change, tire rotation, and inspection. They service advisor was super rude and unfriendly the entire time, never gave me his name and never asked about anything else on the car I might want looked at. He told me it would take about 2 hours to finish and they would call when it was ready, so my wife picked me up and we went home. After 4-5 hours of not hearing from the dealership, I gave them a call to inquire about the progress. It took 30+ min and several tries to get ANYONE on the phone let alone my service advisor. When I finally did get someone on the phone it was a female employee and I asked about the progress and whether or not the car was ready yet. After giving her both my license plate #, my name and my VIN # she tells me she DOESN'T KNOW WHERE MY CAR IS. Obviously, this was extremely frustrating, especially since you are a smaller dealer, how hard is it to walk outside and see if you see it or ask the mechanics? She then hungup without ever helping me understand where the xxxx my Jeep was. I immediately drove to the dealership to see my jeep sitting in the service bay, completed. Who knows how long it had been ready, likely several hours. I will NEVER return to this dealership and I will make it my mission to ensure no one else I know does as well. More
The car-buying experience at this dealership was pretty much seamless and professional -- from the very helpful and non-pushy sales reps, to my selection of the vehicle and test drive to the financing proc much seamless and professional -- from the very helpful and non-pushy sales reps, to my selection of the vehicle and test drive to the financing process. More