San Diego Chrysler Dodge Jeep Ram

To save myself some time, I'll paste my e-mail to the service department. I've received to no response. For those seeking a quick recap, their service department attempted to use epoxy resin to repair a service department. I've received to no response. For those seeking a quick recap, their service department attempted to use epoxy resin to repair a cracked (leaking) radiator. They billed my extended warranty company for a replacement ($1200+). I advised them I had discovered it and they corrected the issue. If you're not mechanically inclined... steer clear. It might meet the elements of insurance fraud. I'm still working out the details. I'll be going through the proper channels to report this activity. 04/18/23 San Diego Chrysler, Dodge, Jeep, & Ram Service Department 777 Camino Del Rio South San Diego, CA 92108 BAR #ARD-277427 Gabriel Ceballos and Todd Hatch, I am writing to express my disappointment and frustration with the recent service I received from your service department. On 04/06/23, I brought my 2018 Dodge Durango (VIN #1C4RDHDG8JCXXXXXX) to your dealership for a radio replacement due to delamination. Your vehicle inspection noted the vehicle's radiator and water pump needed replacement. All repairs were approved by my extended warranty company. On 04/14/23, I was notified the repairs had been completed and the vehicle was ready to be picked up. On 04/17/23, I was available to retrieve the vehicle. I paid my $50 warranty deductible. I looked at the invoice and noted the radio was replaced, the radiator was replaced, and the water pump was replaced. The costs associated with the radiator replacement were $1248.29. I drove to my home in Lakeside. I parked in the garage and could smell the odor of coolant emitting from the front of the vehicle. I opened the hood and inspected the engine compartment. I noted the radiator had damage, a crack, on the passenger's side. The damage appeared to have been coated with an epoxy resin or similar substance. There was coolant towards the bottom of the radiator. I obtained video and photographs of what I discovered. Based on these observations, I believe a person, likely a technician, attempted to repair the crack on the radiator with epoxy. I do not believe the radiator was replaced as noted on the invoice. It's well known in automotive repair it is unsafe to attempt to repair radiator leaks with epoxy or other substances due to the high temperature function of a radiator. I trusted your service department would take all necessary steps to ensure that the repairs on my vehicle were conducted with the utmost care and professionalism. At best, there was a lack of oversight by one of your technicians. At worst, this was an attempt to defraud a customer. Unfortunately, this brings into question whether the water pump was replaced. I'm going to rely on good faith and trust it was replaced. This attempt to repair the radiator was potentially hazardous, as it puts my safety and the safety of other drivers at risk. My wife is the usual driver of this vehicle. This could have resulted in a breakdown on a freeway or more serious damage to my engine due to lack of coolant. The fact that a critical component of my vehicle was not replaced as expected, raises serious questions about the quality of service your department provides. On 04/18/23, I returned the vehicle to your service department for proper replacement. This caused me to be late to work. Service Advisor Jose Luis Perez informed me my vehicle would be delivered to me. Jose Luis Perez has remained patient and professional throughout this experience. Gabriel advised me a rental vehicle was not available. I urge the manager of the service department to have a serious conversation with the technician responsible for the repairs of my vehicle. If there was no miscommunication between the service advisor and the technician, this is an unethical action. I wanted to reach out to you directly because you oversee service operations at this dealership. Any attempt to compensate me for my loss of two work hours and my frustration is appreciated. More

Very nice and not pushy. Pretty much gave me everything g I asked for. Very clean Pretty much gave me everything g I asked for. Very clean More

Didn’t do what I asked when I did appointment, the only thing was the oil change and rotation, recalls and complaints never got fixed and haven’t got a call for new appointment, no paper work was ever emai thing was the oil change and rotation, recalls and complaints never got fixed and haven’t got a call for new appointment, no paper work was ever emailed to me like promises about oil change that was done More

Great customer service with minimal time without my car and great communication with service tech and great communication with service tech More

Worst customer service I’ve ever experienced! ! No return calls. Had my car for 2 days, I called and left text messages with no call back. Finally, I Ubered to dealership to take my car back! ! No return calls. Had my car for 2 days, I called and left text messages with no call back. Finally, I Ubered to dealership to take my car back! More

Three different service appts all within a year and not one thing has changed. Poor customer service, Poor communication (no callbacks at all!) and poor management!! Unfortunately, this is the only dealers one thing has changed. Poor customer service, Poor communication (no callbacks at all!) and poor management!! Unfortunately, this is the only dealership that could handle my warranty for a Gorilla glass windshield replacement. I've been there three times now and it still has not been replaced. I figured under new management things would have changed but it is still bad with plenty of excuses and dancing around the actual issue! More

Every time I get my Vehicle serviced Jose is on top of it and is very helpful. Wonderful service all around. and is very helpful. Wonderful service all around. More

On my first oil change and tire rotation, I witnessed your techs not rotate the tires. I have pictures, if you'd like. your techs not rotate the tires. I have pictures, if you'd like. More

Everyone there is very courteous and professional. They make my car purchase a pleasure experience. They make my car purchase a pleasure experience. More

Terrible customer service. No one would call me back, they had my vehicle for 2 weeks which was totally unexpected. I finally had to show up to figure out where my jeep was. Th No one would call me back, they had my vehicle for 2 weeks which was totally unexpected. I finally had to show up to figure out where my jeep was. Then they told me it was done last night! …. ya ok. They bring my vehicle out and they had not even replaced my battery which was one of the main reasons I brought it in. I still have no idea why they had it for 2 weeks and refused to call or call bacj More