San Francisco Honda

Jeff was very friendly and helpful. Greeted me with a warm "Good Morning!" and took good care of me during the registration process. I felt he cared about doing a good job for me. My wi Greeted me with a warm "Good Morning!" and took good care of me during the registration process. I felt he cared about doing a good job for me. My wife came by later and he treated her the same way. We felt that we were in good hands. He suggested some additional services which we took advantage of (new set of tires, replacement of interior air filter). We appreciated his advice and felt good driving our newly-serviced car home. More

Was there for my recall Tyrone Pratt was helpful . . he answered all the details I needed . he answered all the details I needed More

Always provide great service and are super accommodating. Area is also very clean and has a great waiting area if you need to wait on-site. Area is also very clean and has a great waiting area if you need to wait on-site. More

Christian was very personable and helpful from the moment I got there. His manager Christ helped me in being directed to Christian and he helped us in relation to what we were looking for in a vehicle. I am I got there. His manager Christ helped me in being directed to Christian and he helped us in relation to what we were looking for in a vehicle. I am very thankful I had them to work with us. More

The maintenance service was fine. The recall service was pretty bad. There was a recall to replace just the side mirrors, not the whole mirror housing. After the recall service, The recall service was pretty bad. There was a recall to replace just the side mirrors, not the whole mirror housing. After the recall service, both mirrors fell off and were just dangling by their electrical connection. I noticed the tiny hooks behind the mirrors, that latch onto the mirror housing, were broken. I assume the dealer tried to shove the mirrors back on and attach them with glue. I brought the car back. But the dealer basically glued them back on and told me they were fixed. And as feared, the mirrors fell out again, not much later. When I brought up the issue again, the dealer said they followed Honda’s instructions for the recall and I would need to bring this up with Honda…The dealer and Honda should have known the tiny hooks behind the mirrors are not very durable and not meant to be installed that way. It’s just not a very safe recall solution… More

Outstanding in every respect. It exceeded my expectations for courtesy and clear communication. I will be an ongoing customer. It exceeded my expectations for courtesy and clear communication. I will be an ongoing customer. More

service was not completed, and was given deceptive information. I have been a customer at your center since 2016....will not longer use your services information. I have been a customer at your center since 2016....will not longer use your services More

They were all super friendly and helpful. They explained everything clearly and throughly so I knew exactly what was done on my car. They explained everything clearly and throughly so I knew exactly what was done on my car. More

Great communication about service times and flexible by adding on my recall work. Thank you. adding on my recall work. Thank you. More

Brian Wong was an efficient and thoughtful agent as he handled my recall. He suggested and implemented my routine maintenance during the same visit. Brain covered the maintenance report clearly and was h handled my recall. He suggested and implemented my routine maintenance during the same visit. Brain covered the maintenance report clearly and was honest about the repairs I did or did not require. Unlike my prior visit! More