San Francisco Honda

I have gone in for a full diagnostic a couple months prior for a different issue but the tech did not bring up my AC issue. That was very disappointing now that I look back because it was a full inspect prior for a different issue but the tech did not bring up my AC issue. That was very disappointing now that I look back because it was a full inspection and there was a warranty out on the vehicle. I noticed from the very beginning of when I purchased the vehicle, the AC would make a hissing sound whenever it turned on but it would go away shortly after. For this reason, I thought it was normal. However the hissing did not go away this time so I scheduled a diagnostic and it was indeed an issue with the AC relating to the warranty claim. We are at 8 years with this vehicle so if I waited any longer, it was possible the warranty claim wouldn’t have been valid. When we received the warranty post card, we called in for service but was told that there was no work needed. Only if an issue arose but I would’ve been nice if they explained what issue we should look out for. Happy that the repair got done, especially under warranty but extremely disappointed that the tech did not catch it the first time I brought it in and the lack of detail from the warranty call. Also want to note that the tech who helped me this time was Gary Chen and he was extremely helpful and informative. The 5 star is for him and this repair service. More

Mr. Chen was very helpful and knowledgeable about the job. I am grateful for his assistances and services. job. I am grateful for his assistances and services. More

Excellent informed service and communication with me I already submitted an evaluation the first tine Honda asked. already submitted an evaluation the first tine Honda asked. More

Good service but really seemed very expensive. Very courteous staff person. Also very convenient location. Very courteous staff person. Also very convenient location. More

Good experience. They took care of a recall on my newly purchased used car, and did a check of it. They took care of a recall on my newly purchased used car, and did a check of it. More

I was very disappointed with my experience, and do not plan on returning. When I made my appointment, I was asked if I would like to drop my car off and return later or wait. I told them I would prefer plan on returning. When I made my appointment, I was asked if I would like to drop my car off and return later or wait. I told them I would prefer to wait bc I dont live in the area. I was offered a number of time slots and I took the 10:30 slot. When I arrived to have my oil changed and tire rotated, I was told to come back in two hours. I told them I was informed that I was to wait, and she said that's fine you can wait but it will take two hours? So I left, went across the street and had my oil changed and tire rotated in 25 minutes. More

Budi provided great service. Acura specialized mechanics were able to identify issues that generalized auto shops have not been able to pinpoint. The full inspection was worth th Acura specialized mechanics were able to identify issues that generalized auto shops have not been able to pinpoint. The full inspection was worth the cost after 13 years of owning my Acura ILX. More

Amazing experience the guy who help very nice and helpful be doing another service in the future be doing another service in the future More

Great service for a mainstream brand, have gotten worse service from luxury brands in the area. service from luxury brands in the area. More

Prompt service. Good communication. Easy to get appointment. Comfortable waiting area. All around good experience. Good communication. Easy to get appointment. Comfortable waiting area. All around good experience. More