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San Leandro Chrysler Dodge Jeep Ram - Service Center

San Leandro, CA

4.2
829 Reviews

829 Reviews of San Leandro Chrysler Dodge Jeep Ram - Service Center

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February 19, 2024

Good experience, but wondering why Jeep doesn't have shuttle service. All the other dealers have it. More

by wfmario
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Rabb
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Feb 20, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your feedback! We appreciate hearing about your positive experience with us. We understand your concern about the lack of shuttle service and will definitely take it into consideration for future improvements. Thank you for bringing this to our attention.

February 18, 2024

Service was great. My service appointment started on time and I was in and out in under an hour. Consistently the best dealer experience Thank you! More

by wlwhite201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Ferreira
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Feb 20, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us and that our service team was able to get you in and out in a timely manner. We appreciate your business and look forward to serving you again in the future.

February 17, 2024

Got the service that I needed and helped with problems I didn't know about. Communication was excellent More

by weldteach
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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February 15, 2024

Brought in for a repair, oil change and tire repair and was sold a tire rotation I did not require or request. More

by sosinej
Recommend Dealer
No
Employees Worked With
Alexander Gregory
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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Feb 21, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We apologize for the confusion and inconvenience regarding the tire rotation that was sold to you during your recent visit for repair, oil change, and tire repair. Providing transparent and accurate service to our customers is essential to us, and we regret any misunderstanding that may have occurred. To address your concerns further, please reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

February 15, 2024

Great service, and customer service Great service, Great location, Great Customer service fast and promp More

by Tygetroche
Recommend Dealer
Yes
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Feb 16, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your positive feedback! We are glad to hear that you had a great experience with our service, location, and customer service. We strive to provide fast and prompt service to ensure customer satisfaction. We appreciate your support and hope to serve you again in the future.

February 15, 2024

This man his extremely good his work performance is excellent he took his time and helped me with my problems More

by sheltonever70
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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Feb 16, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your positive feedback on this individual's work performance. We appreciate hearing that he provided excellent assistance and took the time to help you with your problems.

February 15, 2024

I just brought my car in for a recall. It was fast and easy and everyone was very nice. More

by lf3senough
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
Report | Print
Feb 16, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that your car's recall service was fast, easy, and that our team treated you well. We appreciate your feedback and hope to continue providing excellent service in the future.

February 15, 2024

Very professional. Quality work. I am always satisfied with how well they take care of my car. More

by Jeepguy
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Rabb
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Feb 16, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your positive feedback! We strive to provide professional and high-quality service to ensure our customers' satisfaction. We appreciate your trust in us to take care of your car and look forward to serving you again in the future.

February 09, 2024

The staff patiently listened to my concerns regarding my vehicle. After reviewing the issue, they provided a clear explanation of the problem and the associated cost for repairs. Overall, it was a positive More

by raghas2010
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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Feb 12, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for sharing your positive experience with the staff. It's great to hear that they patiently listened to your concerns and provided a clear explanation of the problem and repair costs. It's always reassuring when your concerns are effectively addressed. We appreciate your feedback!

February 06, 2024

Everything was fine but when Alexander wasn't there it seem like everything went down hill I was waiting for a long time just to talk to someone and also waited a long time just to pick up my car when it More

by Chermalewright
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
Report | Print
Feb 07, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for sharing your feedback with us regarding your recent experience at our dealership. We're glad to hear that your overall experience was positive, but we apologize for the inconvenience you experienced in Alexander's absence. We understand the importance of efficient service and timely assistance, and we regret that you had to wait longer than expected both to speak with someone and to retrieve your vehicle. Your time is valuable to us, and we strive to provide prompt and attentive service at all times. To address your concerns further, please reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

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