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San Leandro Chrysler Dodge Jeep Ram - Service Center

San Leandro, CA

4.2
828 Reviews

828 Reviews of San Leandro Chrysler Dodge Jeep Ram - Service Center

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December 11, 2023

I was told o was going to get a video trough and I never recived it More

by Miguelaj26
Recommend Dealer
No
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Dec 12, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We sincerely apologize for the inconvenience caused by not receiving the promised video walkthrough. We understand the importance of clear communication and keeping our commitments to our customers. Please reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

December 10, 2023

Very fast process great experience in and out with no problems Great customer service and respectful More

by rolanddavis81
Recommend Dealer
Yes
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Dec 11, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We're thrilled to discover that your experience at our dealership was genuinely outstanding!

December 10, 2023

Not the best experience could do better. I would rather go back to Folsom Chrysler dodge & I live 4 minutes away from San Leandro Chrysler dodge More

by keyannaisland94
Recommend Dealer
No
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Dec 12, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we appreciate you bringing this to our attention. We strive to provide excellent service, and we regret that we fell short in your case. To better understand the specific issues and work towards improvement, we encourage you to contact GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

December 10, 2023

Slow Took a long time for an oil change and a rotation. I expected an appointment would have been faster. More

by davoud.qorashi
Recommend Dealer
No
Employees Worked With
Alexander Gregory
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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Dec 12, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We appreciate you taking the time to share your feedback about your recent experience at our service center. We apologize for any inconvenience caused by the extended wait time during your oil change and rotation appointment. To better understand the specific circumstances surrounding your visit and to address your concerns, we kindly ask you to contact GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

December 10, 2023

Took in a new 2022 truck with less than 100 miles for a recall part related to transmission. When I picked up and drove it back, it was grinding from the transmission. They forgot to put the Bolts ?? on th More

by ro.galvan
Recommend Dealer
No
Employees Worked With
Christopher Lopez was my service advisor.
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Dec 12, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We sincerely apologize for the series of issues you've experienced with your new 2022 truck during the recall service. Your feedback is essential, and we deeply regret any inconvenience caused during this process. To address and rectify these issues promptly, we encourage you to contact GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

December 09, 2023

I never feel like this service station is doing anything other than the bare minimum and trying to maximize profit. This is similar to other Jeep service stations and none make me we want to get another Jee More

by miles_fan
Recommend Dealer
No
Employees Worked With
Alexander Gregory
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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Dec 09, 2023 -

miles_fan responded

I wish the service experience was as good as the Jeep makes you free when driving it. More often the experience makes me wish I went with a Toyota.

Dec 12, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We appreciate your candid feedback and regret to hear about your less-than-ideal experience at our service station. Customer satisfaction is a top priority for us, and we genuinely apologize for any disappointment you've encountered. To better understand and address your concerns, we encourage you to reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

December 09, 2023

Friendly fast and professional Friendly fast and professional Friendly fast and professional Friendly fast and professional More

by kwaidoi
Recommend Dealer
Yes
Employees Worked With
Christopher Neale
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Dec 11, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you so much for your positive feedback! We are delighted to hear that you had a friendly, fast, and professional experience with us.

December 09, 2023

Easy Things were explained making it easy to understand and service was quick compared to other locations. More

by malikbyrd
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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December 09, 2023

Val and Leon and Richard and Sal and the whole team they all work very hard the team there is very professional this is the 3rd car we got from you guys I appreciate the help of very good dealership warrant More

by FEBRONIO MENDOZA JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kale Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Hidalgo Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Dinglasan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Ruvalcaba Cota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Val Salgado, Alexander Jugbe, Richard Ferreira
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Dec 11, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We appreciate your willingness to share your exceptional experience with Val, Leon, Richard, and Sal. Your business holds great importance for us, and we look forward to the chance to serve you once again in the near future.

December 08, 2023

Painful. Hard to get them to do a full evaluation of the water intrusion cause. So the fix is quite possibly $400 wasted on something that isn't the cause. More

by miles_fan
Recommend Dealer
No
Employees Worked With
Alexander Gregory
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Gregory
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