San Leandro Chrysler Dodge Jeep Ram - Service Center

Amazing people, i felt very comfortable with my purchase. Everything was explained well and i now have a new faith in Dodge. I appreciate everyone and will be a returning customer!!! Everything was explained well and i now have a new faith in Dodge. I appreciate everyone and will be a returning customer!!! More

First experience. Fast oil change and great customer service. Appreciated the use of extra coupon. Would prefer to remain in vehicle for express oil change. service. Appreciated the use of extra coupon. Would prefer to remain in vehicle for express oil change. More

Everything requested was completed. No heavy selling on nonessential services. Service writer was honest and told me I didn't need an oil change yet. But because I am going on a 3000 mile trip, I wanted nonessential services. Service writer was honest and told me I didn't need an oil change yet. But because I am going on a 3000 mile trip, I wanted fresh oil. I decided to get the oil change anyway for my peace of mind. I appreciated the fact that he was up front with that. I was in the same situation at the Richmond dealer, and the service writer didn't even say anything even though I was just there for an oil change a month prior. I will be coming back for my 30k when I need my Diff fluids changed out. More

My interior got dirty grease fingers prints on roof part of vehicle and also so side interior panel sits weren’t cover either floor mats of vehicle and also so side interior panel sits weren’t cover either floor mats More

Alfredo was super helpful and friendly throughout the entire process. We would definitely recommend to our friends and family members looking to purchase a vehicle. entire process. We would definitely recommend to our friends and family members looking to purchase a vehicle. More

Very accomodating. Very friendly and they take care of you. I can recommed to other people. Thank you so much for all your help people you. I can recommed to other people. Thank you so much for all your help people More

The service team was friendly and performed the job professionally and without issue. There should not be a twenty five word minimum for customer comments. professionally and without issue. There should not be a twenty five word minimum for customer comments. More

This dealership has endured much recently. Impressed w/attitude of professional service writer who took care of me during my last maintenance visit. Bad survey format. w/attitude of professional service writer who took care of me during my last maintenance visit. Bad survey format. More

My car door was damaged while being worked on and the My car door was damaged while being worked on and the manager refuses to return my calls, Iv’e called twice and no response. I am very disappointed. My car door was damaged while being worked on and the manager refuses to return my calls, Iv’e called twice and no response. I am very disappointed. I have no other complaints. More

Terrible communication Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how busy it can get but when someone says they are going to call me by the end of the day, I shouldn't have to wait 2 days and then call service trying to find out what the status is. I shouldn't have to wait almost two business days to get in touch with my service contact (I had to call them) and then find out that it was going to be a week or more before anyone looked at my vehicle. Now - that would have been okay if I had been told up-front that it was going to be at least a week before someone could even look at my car. I could have made arrangements for this. But to just let me drop it off (this was actually an appointment I made about a week before I dropped it off) and then not tell me until I call them after waiting almost two days with no info on what's happening - that's unacceptable. Unfortunately, this is not an isolated incident in my experience with this dealer. What I'm asking for is not at all unreasonable. I understand how busy it can be especially with the whole COVID-19 problem hanging over all of us. I get it. But - It just takes a couple of minutes to call me and tell me that it's going to be awhile before my vehicle gets serviced. Or better yet - set the expectation up-front that it may be several days. Give me a day and time that I can expect to hear an update and then follow-through. Unfortunately, this is not an isolated incident with this dealer in my experience so I do not expect I'll be doing any further business with them. It's a shame too as I had been looking at the new Renegade. I've been in touch with Chrysler warranty dept and was told that I can take it to a different dealer for warranty service. I'll have to pay the deductible all over again - which I'm not at all happy about. More