San Leandro Chrysler Dodge Jeep Ram - Service Center

Terrible communication Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how busy it can get but when someone says they are going to call me by the end of the day, I shouldn't have to wait 2 days and then call service trying to find out what the status is. I shouldn't have to wait almost two business days to get in touch with my service contact (I had to call them) and then find out that it was going to be a week or more before anyone looked at my vehicle. Now - that would have been okay if I had been told up-front that it was going to be at least a week before someone could even look at my car. I could have made arrangements for this. But to just let me drop it off (this was actually an appointment I made about a week before I dropped it off) and then not tell me until I call them after waiting almost two days with no info on what's happening - that's unacceptable. Unfortunately, this is not an isolated incident in my experience with this dealer. What I'm asking for is not at all unreasonable. I understand how busy it can be especially with the whole COVID-19 problem hanging over all of us. I get it. But - It just takes a couple of minutes to call me and tell me that it's going to be awhile before my vehicle gets serviced. Or better yet - set the expectation up-front that it may be several days. Give me a day and time that I can expect to hear an update and then follow-through. Unfortunately, this is not an isolated incident with this dealer in my experience so I do not expect I'll be doing any further business with them. It's a shame too as I had been looking at the new Renegade. I've been in touch with Chrysler warranty dept and was told that I can take it to a different dealer for warranty service. I'll have to pay the deductible all over again - which I'm not at all happy about. More

Very professional and welcoming sale team and manager They have the best prices and took good care of me !!! Good experience for my first time They have the best prices and took good care of me !!! Good experience for my first time More

Absolutely great service. They keep you informed about the services and recommendations. Nice staff and pleasant customer service. I would recommend this service department as A+ Customer service. the services and recommendations. Nice staff and pleasant customer service. I would recommend this service department as A+ Customer service. More

The service was great considering I only had a wheelcap replaced. My disapointment in service is I was told when I purchased the cap it woild be in the store in two days and I would receive a call which ne replaced. My disapointment in service is I was told when I purchased the cap it woild be in the store in two days and I would receive a call which never happened. I called a week and a half later to find out it had arrrived. Secondly I was told the shop would put it on. I was asked to come back early the next day because I didn't have an appointment which I did at atoynd 0730 am I had to wait 3 hrs to get thid done. Totally disappointed about that. I have always received great service byt I think tjis particular situation could have been handled better. More

They do a good job. I am upset that their employee sold me a two for one oil change last year for $100. They would not honor it this year. They discounted the second so I paid the same as two full price oi me a two for one oil change last year for $100. They would not honor it this year. They discounted the second so I paid the same as two full price oil changes. I did not lose money but did not get the deal I paid for. More

Oil change service The whole experience given the covid 19 concerns was overall a good one ..The service time was 3 hours Recommendations for future maintenance by Robe The whole experience given the covid 19 concerns was overall a good one ..The service time was 3 hours Recommendations for future maintenance by Robert Victorino are much appreciated. The mechanic (did not get his hame)who took care of the service did it in a timely and efficient manner More

oil change Reason for only 4 stars was It did take a long time. I was there over 4 hours. Not sure why. Everyone was nice and courteous. Reason for only 4 stars was It did take a long time. I was there over 4 hours. Not sure why. Everyone was nice and courteous. More

Software update My service manager was very helpful and pleasant. He gave me several updates on my cars progress . Unfortunately, my check engine light came on while My service manager was very helpful and pleasant. He gave me several updates on my cars progress . Unfortunately, my check engine light came on while driving home. I'm sure it is a result of the software update, but I hate to have to schedule a return appointment More

Took over 5 hours for an oil change & didn't rotate my tires Absolutely a joke it took 5 hours for an oil change. Then they cut corners by not rotating my tires or checking the tire pressure like it claims on my Absolutely a joke it took 5 hours for an oil change. Then they cut corners by not rotating my tires or checking the tire pressure like it claims on my paperwork. End of the day on a Friday, yeah not going to take care of the tires. Then they cut the windshield wiper fluid line when the technician must have closed the hood on it. What a joke! I'd go back and complain but they take no responsibility here. I'm kinda glad they had their showroom broke in to and all those high end cars stolen. Karma for an owner and service department that doesn't care. I'll probably go to another dealer or some place else to get service next time. More

Bobby took great care of me and my wife's vehicles. He was professional and courteous. Kept us informed. A plus for Bobby. Good wk. was professional and courteous. Kept us informed. A plus for Bobby. Good wk. More