San Leandro Chrysler Dodge Jeep Ram - Service Center

Bobby in the service department was Awesome.Very nice, Bobby in the service department was Awesome. Very nice, courteous, and professional. I would highly recommend San Leandro Dodge for any service needs Bobby in the service department was Awesome. Very nice, courteous, and professional. I would highly recommend San Leandro Dodge for any service needs. Thank you, Carl Bernd More

Terrible Customer Service Each time I interact with San Leandro CDJR there is an issue. The main problem relates to lack of clarity and communication. I can call numerous times Each time I interact with San Leandro CDJR there is an issue. The main problem relates to lack of clarity and communication. I can call numerous times and my calls are never returned or I get passed around. The customer service is terrible. If someone wants a status update on the service of their vehicle, why not just explain what is wrong and how long it will take to fix. Instead, I get ignored. This has happened on 2 occasions -- once in November shortly after I purchased a car that was sold to me with a mechanical issue and again just last week. More

Service was fine except that I dropped car off on Thursday at 10am. I was told at the time that it would be done that day which surprised me because of published cleaning procedure. But I never got Thursday at 10am. I was told at the time that it would be done that day which surprised me because of published cleaning procedure. But I never got a call back. Nor did I get one on the next day or Saturday, even when I called and left message. Fortunately I did not need my vehicle so it had no impact. But a little more communication would be nice. More

Rick in the service department was awesome!! He explained everything in detail. Ill definitely go back! He got me good deals on the parts I needed. everything in detail. Ill definitely go back! He got me good deals on the parts I needed. More

This place is awesome, they took care of me and my vehicle. I would like to thank Bobby for all this help. I want to thank the crew whose working through this virus. vehicle. I would like to thank Bobby for all this help. I want to thank the crew whose working through this virus. More

Recall service . Adequate When I phoned on March 24th to confirm my 9:00 appointment on March 25th. I was told that my car would not be finished utill March 27th- something ab When I phoned on March 24th to confirm my 9:00 appointment on March 25th. I was told that my car would not be finished utill March 27th- something about sanitizing my car. I arranged with a friend to take me to pick it up on Mach 27th. Wed, March 25t in the afternoon I received a call that my car was ready. Fortunately after several phone calls I arranged with a friend to take me to get it. More

I took my car for a recall and also got the chance to have a oil change and they returned my car with door ding have a oil change and they returned my car with door ding More

Terrible customer service by Bobby. He never returned my call, nor provided an update after 5 days. I will not take my car there again. I will go to Fremont instead. call, nor provided an update after 5 days. I will not take my car there again. I will go to Fremont instead. More

60,000 mile maintenance I scheduled maintenance on Monday, was told if I could leave vehicle the following Thursday, the work would be done. I dropped vehicle off at 6:30. I scheduled maintenance on Monday, was told if I could leave vehicle the following Thursday, the work would be done. I dropped vehicle off at 6:30. Went to pick it up at 4 pm, it wasn't going to be ready. A rental vehicle was provided. That did involve a 20 minute wait for ride to car rental, a 30 minute wait at car rental. Friday, two phone calls to service were not responded to, so I drove over after work. Was told that vehicle would be ready by time I got back from car rental. Ten minute drive, a wait for 20 minutes at car rental till they could drive me back to DCJR and then a wait in line to pay and pick up vehicle. The "change oil soon" message was still on, even though the oil had been changed. I followed instructions in owner's manual to turn it off to no avail. Went back to DCJR and maintenance crew pumped gas pedal 10 times and succeeded in getting "change oil soon" to go away, and made sure the maintenance indicator said oil is at 100%. More

Good Service Although it took a while to get my car back and no update to let me know that my car was ready for pickup not until I called, I'm satisfied specially Although it took a while to get my car back and no update to let me know that my car was ready for pickup not until I called, I'm satisfied specially a was given a service ride to my house. The only issue was, it took a while at the Service Dept to schedule an appointment and to fix my car issue was because Mechanics were overwhelmed with a lots of cars waiting for repairs they're able to diagnosed my car. Hopefully its fixed as expected. More