San Leandro Chrysler Dodge Jeep Ram - Service Center

Terrible Customer Service Each time I interact with San Leandro CDJR there is an issue. The main problem relates to lack of clarity and communication. I can call numerous times Each time I interact with San Leandro CDJR there is an issue. The main problem relates to lack of clarity and communication. I can call numerous times and my calls are never returned or I get passed around. The customer service is terrible. If someone wants a status update on the service of their vehicle, why not just explain what is wrong and how long it will take to fix. Instead, I get ignored. This has happened on 2 occasions -- once in November shortly after I purchased a car that was sold to me with a mechanical issue and again just last week. More

Service was fine except that I dropped car off on Thursday at 10am. I was told at the time that it would be done that day which surprised me because of published cleaning procedure. But I never got Thursday at 10am. I was told at the time that it would be done that day which surprised me because of published cleaning procedure. But I never got a call back. Nor did I get one on the next day or Saturday, even when I called and left message. Fortunately I did not need my vehicle so it had no impact. But a little more communication would be nice. More

Rick in the service department was awesome!! He explained everything in detail. Ill definitely go back! He got me good deals on the parts I needed. everything in detail. Ill definitely go back! He got me good deals on the parts I needed. More

This place is awesome, they took care of me and my vehicle. I would like to thank Bobby for all this help. I want to thank the crew whose working through this virus. vehicle. I would like to thank Bobby for all this help. I want to thank the crew whose working through this virus. More

Recall service . Adequate When I phoned on March 24th to confirm my 9:00 appointment on March 25th. I was told that my car would not be finished utill March 27th- something ab When I phoned on March 24th to confirm my 9:00 appointment on March 25th. I was told that my car would not be finished utill March 27th- something about sanitizing my car. I arranged with a friend to take me to pick it up on Mach 27th. Wed, March 25t in the afternoon I received a call that my car was ready. Fortunately after several phone calls I arranged with a friend to take me to get it. More

I took my car for a recall and also got the chance to have a oil change and they returned my car with door ding have a oil change and they returned my car with door ding More

Terrible customer service by Bobby. He never returned my call, nor provided an update after 5 days. I will not take my car there again. I will go to Fremont instead. call, nor provided an update after 5 days. I will not take my car there again. I will go to Fremont instead. More

The worst dealership I’ve ever dealt with! The service department won’t even call you let alone pick up the phone when you call. They had my Jeep for three days and never contacted me or return my message department won’t even call you let alone pick up the phone when you call. They had my Jeep for three days and never contacted me or return my messages regarding the status of my vehicle. I finally just went and got it to have someone else work on it. More

Good Service Although it took a while to get my car back and no update to let me know that my car was ready for pickup not until I called, I'm satisfied specially Although it took a while to get my car back and no update to let me know that my car was ready for pickup not until I called, I'm satisfied specially a was given a service ride to my house. The only issue was, it took a while at the Service Dept to schedule an appointment and to fix my car issue was because Mechanics were overwhelmed with a lots of cars waiting for repairs they're able to diagnosed my car. Hopefully its fixed as expected. More

Very bad service and communication I had an appointment to service my vehicle but they didn't start working on it until the following next day and was finished almost at closing time. N I had an appointment to service my vehicle but they didn't start working on it until the following next day and was finished almost at closing time. No phone call was made to me I kept calling them never got a return call back until I had to catch another UBER what a waste of time and money for me No communication at all. Very unhappy. More