San Leandro Chrysler Dodge Jeep Ram - Service Center

Very bad service and communication I had an appointment to service my vehicle but they didn't start working on it until the following next day and was finished almost at closing time. N I had an appointment to service my vehicle but they didn't start working on it until the following next day and was finished almost at closing time. No phone call was made to me I kept calling them never got a return call back until I had to catch another UBER what a waste of time and money for me No communication at all. Very unhappy. More

The worst dealership I’ve ever dealt with! The service department won’t even call you let alone pick up the phone when you call. They had my Jeep for three days and never contacted me or return my message department won’t even call you let alone pick up the phone when you call. They had my Jeep for three days and never contacted me or return my messages regarding the status of my vehicle. I finally just went and got it to have someone else work on it. More

They don’t answer the phone and took too long 3 days to return car for a recall which should be fast in one day. return car for a recall which should be fast in one day. More

The service manager has what appears to be little to no management ability. When I arrived to pick up my car after the first service appointment, he couldn’t find the keys; my salesman had to find them. D management ability. When I arrived to pick up my car after the first service appointment, he couldn’t find the keys; my salesman had to find them. During the second service issue, I brought the vehicle in for warranty work, the tech was unable to fix it. I was told to come back again, but before I could make that appointment, the service manager called me to say he wouldn’t be able to complete the work at that time because he was shorthanded. I’ve since gotten the car fixed at another dealer and I shall never step foot on San Leandro’s lot again. More

Excellent service from Rick. Nice to be greeted by a friendly person who is genuinely interested in giving you what is needed but also economically conscious. friendly person who is genuinely interested in giving you what is needed but also economically conscious. More

Like I told Rick I been coming to this place for about 5 yeras for my car maintenance everytime it takes minimum 3 hours JUST for a oil change and not only that the costumer service here it's at low level, yeras for my car maintenance everytime it takes minimum 3 hours JUST for a oil change and not only that the costumer service here it's at low level, except for Rick which is the first time that someones shows me that really cares for my needs even though It Took pretty much the same time like always but seeing him constantly checking on my car status and not ignoring me like others do, made a difference today. I totally regret getting the package for my maintenance care here. I'm just waiting to finish all my maintenance package to take my car service to a different place. I consider my self really patience and kind but these place just brings out all my bad sides because you guys makes us feel like you are doing a favor to us but you forget that we are paying a lot of money already for that service in that case IS NOT A FAVOR TO US IS OUR RIGHT. For the record I'm making sure to tell everybody I know what a sucki service you have at the maintenance department. Its is funny because when you go by the car the treatment is totally different here. THANKS! More

Always friendly appreciate the express lane to get my oil change done in a timely manner on a saturday and the staff is always friendly and willing to help! appreciate the express lane to get my oil change done in a timely manner on a saturday and the staff is always friendly and willing to help! More

Poor customer service once you make a purchase. I only get treated with priority when I come in to shop for a vehicle, not when I come to get vehicle serviced. Manager doesn’t even value your time, I was get treated with priority when I come in to shop for a vehicle, not when I come to get vehicle serviced. Manager doesn’t even value your time, I was interrupted and not even acknowledge because his message to his employee was more important then me getting my key to my vehicle that was ready to go. More

Had to keep vehicle for a second day due to not having all the parts needed for a recall. They knew what parts were needed before we dropped off the car. Good Customer Service Though. all the parts needed for a recall. They knew what parts were needed before we dropped off the car. Good Customer Service Though. More

Not a pleasant experience. I was charged for service that was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. More