San Leandro Chrysler Dodge Jeep Ram - Service Center

Not a pleasant experience. I was charged for service that was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. More

This was the third time our vehicle had gone for service for an oil change and tire rotation it was brought to our attention by our tire friend that our tires had never been rotated had to come in and discu for an oil change and tire rotation it was brought to our attention by our tire friend that our tires had never been rotated had to come in and discuss with manager and get it corrected very big disappointment More

Fast work but mechanic left finger prints on vehicle and oil marks and oil spill on hood/bumper. Also had to reset oil percentage myself . Not impressed oil marks and oil spill on hood/bumper. Also had to reset oil percentage myself . Not impressed More

Amazing service each time I go in for service. Staff is friendly and reliable and know their stuff! My questions are always answered without hesitation. friendly and reliable and know their stuff! My questions are always answered without hesitation. More

We got an engine warning light. Vehicle needed a computer update. It would have been nice to know that it wasn’t an actual problem. computer update. It would have been nice to know that it wasn’t an actual problem. More

Rick has tremendous customer service skills, he made me feel comfortable and explained everything to me really well. Thanks Rick for all your help. Cheers. feel comfortable and explained everything to me really well. Thanks Rick for all your help. Cheers. More

Took them 2 months to fix my truck correctly and they tried to give me back my truck saying all work was done when it wasn’t done had to argue with them too much and I’m not the only one also same thing tried to give me back my truck saying all work was done when it wasn’t done had to argue with them too much and I’m not the only one also same thing happen when my mother and brother took their vehicles never again best try you’re luck at mom and pop shop More

The dealership was clean, comfortable, large waiting area. All be staff were professional,prompt and kind. Rick and Brian have great customer service skills, and took care of me and my car. area. All be staff were professional,prompt and kind. Rick and Brian have great customer service skills, and took care of me and my car. More

If I could give 0 stars I would.I had an appointment If I could give 0 stars I would. I had an appointment set on a Wednesday. My wife called in, and asked for 3 things; check engine light, oil change If I could give 0 stars I would. I had an appointment set on a Wednesday. My wife called in, and asked for 3 things; check engine light, oil change, and 2 recalls. I dropped my car off Tuesday night. The employee said it could be two days since they were busy. I said ok. On the way home from work on Wednesday I stopped by for an update. They stated they hadn’t even looked at the car yet. I asked why did I bring it in then for an appointment. The employee stated appointments get you in line for service. I had never heard of of company that sets appointments, but have no true time frame in mind for when they would start their service. I voiced my concern and the employee said it would be done Thursday. Thursday I went in again to check progress. The employee stated it wasn’t ready because they couldn’t find the problem. I asked if they had started to look at it. He stumbled his words which made me think he was lying (found out later he was), he said yes they had, but tech couldn’t figure it out yet. On Friday I couldn’t got in, so I called 4 times and left a message. No one ever returned my call. Saturday morning I came by and spoke to another employee . I had asked for a manger, but they weren’t in. He stepped in and said he would try and help. He found out nothing had even to happened to my vehicle yet, proving prior employee was lying. He said he would make it right, and have it ready that day. They closed at 4, so at 330 I started calling to figure out what was happening. At 3:45 they informed me the correct part wasn’t in, and the vehicle wouldn’t be ready until Tuesday. He offered for me to pick up my vehicle, or they would get me a rental . I decided rental was best option. At 4:15 he sent me a rental confirmation. I asked what rental location. The one they used closed at 430 on Saturday's, and wasn’t open Sundays. So while I was thankful he tried to help, didn’t do anything for that weekend. Tuesday I finally get the call my car is ready. I go to pick it up, and the blinker isn’t fixed. The vehicle was left there another day. After one week, I got my car on Wednesday. I wish this was a one off case for them, but in my times going in, I saw this happen to two other customers. First Lady was visibly upset about having the vehicle in so long, and having to pay for her rental car. They employees behind counter rudely told her to send the bill to corporate, and chuckled when she left. Another customer came in after 5 days to find out he also had to wait another 3 days. When he asked for an answer on why it was taking so long, the employee just said he didn’t know. I hope this dealership gets enough feedback to either fix the issue they have or shutdown. More

I left my vehicle there early in the morning at 7:30am. No call from service technician (ST) to inform me of needed repairs/update. I called at around 2:30pm, twice, I left a vm with no return call. I fina No call from service technician (ST) to inform me of needed repairs/update. I called at around 2:30pm, twice, I left a vm with no return call. I finally came back in at around 4:30. ST dis not have an update of my vehicle and was looking for it. Waited in lobby, by 5pm, he told me where leaks are coming from. Has not done oil change. Nobody was able to help adjust charges I should not have been charged for for lack of customer service. When the ST tried to ask for help from co-worker, co-corker cursed and said, ‘I’m going home’. . Waste of my time and day off from work. More