San Leandro Chrysler Dodge Jeep Ram - Service Center

60,000 mile maintenance I scheduled maintenance on Monday, was told if I could leave vehicle the following Thursday, the work would be done. I dropped vehicle off at 6:30. I scheduled maintenance on Monday, was told if I could leave vehicle the following Thursday, the work would be done. I dropped vehicle off at 6:30. Went to pick it up at 4 pm, it wasn't going to be ready. A rental vehicle was provided. That did involve a 20 minute wait for ride to car rental, a 30 minute wait at car rental. Friday, two phone calls to service were not responded to, so I drove over after work. Was told that vehicle would be ready by time I got back from car rental. Ten minute drive, a wait for 20 minutes at car rental till they could drive me back to DCJR and then a wait in line to pay and pick up vehicle. The "change oil soon" message was still on, even though the oil had been changed. I followed instructions in owner's manual to turn it off to no avail. Went back to DCJR and maintenance crew pumped gas pedal 10 times and succeeded in getting "change oil soon" to go away, and made sure the maintenance indicator said oil is at 100%. More

They don’t answer the phone and took too long 3 days to return car for a recall which should be fast in one day. return car for a recall which should be fast in one day. More

The service manager has what appears to be little to no management ability. When I arrived to pick up my car after the first service appointment, he couldn’t find the keys; my salesman had to find them. D management ability. When I arrived to pick up my car after the first service appointment, he couldn’t find the keys; my salesman had to find them. During the second service issue, I brought the vehicle in for warranty work, the tech was unable to fix it. I was told to come back again, but before I could make that appointment, the service manager called me to say he wouldn’t be able to complete the work at that time because he was shorthanded. I’ve since gotten the car fixed at another dealer and I shall never step foot on San Leandro’s lot again. More

Excellent service from Rick. Nice to be greeted by a friendly person who is genuinely interested in giving you what is needed but also economically conscious. friendly person who is genuinely interested in giving you what is needed but also economically conscious. More

Like I told Rick I been coming to this place for about 5 yeras for my car maintenance everytime it takes minimum 3 hours JUST for a oil change and not only that the costumer service here it's at low level, yeras for my car maintenance everytime it takes minimum 3 hours JUST for a oil change and not only that the costumer service here it's at low level, except for Rick which is the first time that someones shows me that really cares for my needs even though It Took pretty much the same time like always but seeing him constantly checking on my car status and not ignoring me like others do, made a difference today. I totally regret getting the package for my maintenance care here. I'm just waiting to finish all my maintenance package to take my car service to a different place. I consider my self really patience and kind but these place just brings out all my bad sides because you guys makes us feel like you are doing a favor to us but you forget that we are paying a lot of money already for that service in that case IS NOT A FAVOR TO US IS OUR RIGHT. For the record I'm making sure to tell everybody I know what a sucki service you have at the maintenance department. Its is funny because when you go by the car the treatment is totally different here. THANKS! More

Poor customer service once you make a purchase. I only get treated with priority when I come in to shop for a vehicle, not when I come to get vehicle serviced. Manager doesn’t even value your time, I was get treated with priority when I come in to shop for a vehicle, not when I come to get vehicle serviced. Manager doesn’t even value your time, I was interrupted and not even acknowledge because his message to his employee was more important then me getting my key to my vehicle that was ready to go. More

Always friendly appreciate the express lane to get my oil change done in a timely manner on a saturday and the staff is always friendly and willing to help! appreciate the express lane to get my oil change done in a timely manner on a saturday and the staff is always friendly and willing to help! More

This was the third time our vehicle had gone for service for an oil change and tire rotation it was brought to our attention by our tire friend that our tires had never been rotated had to come in and discu for an oil change and tire rotation it was brought to our attention by our tire friend that our tires had never been rotated had to come in and discuss with manager and get it corrected very big disappointment More

Had to keep vehicle for a second day due to not having all the parts needed for a recall. They knew what parts were needed before we dropped off the car. Good Customer Service Though. all the parts needed for a recall. They knew what parts were needed before we dropped off the car. Good Customer Service Though. More

Not a pleasant experience. I was charged for service that was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. More