San Leandro Chrysler Dodge Jeep Ram - Service Center

Not customer oriented service provider unrespectful and not customer oriented. No explanation of your service in the beginning and after. Long time waiting to get service service provider unrespectful and not customer oriented. No explanation of your service in the beginning and after. Long time waiting to get service in "fast lane". They are loosing lots of money with their attitude and unprofessionalism. Looking to find other service location to service my Jeep. I prepaid maintenance service and now I regret it. My car is not serviced properly. More

Great I took my Ram 2500 to service Jose help me and my dad in the process ,he answered all my questions Jose is the guy who you want to take your vehicle f I took my Ram 2500 to service Jose help me and my dad in the process ,he answered all my questions Jose is the guy who you want to take your vehicle for service. More

Awful Awful Awful They held my car for over 2 weeks, rarely picking up phone or initiating contact for a repair that should have been a day at most. They did cite they They held my car for over 2 weeks, rarely picking up phone or initiating contact for a repair that should have been a day at most. They did cite they were realy short staffed, but there was no active reach-out on their part and they left us in the dark. Finally got the car out of this miserable place and had to go to Walnut Creek dealership and they took care of us in a day or two. Not only is it impossible to get in touch with them, I'm afraid of ever going back, because even if I want my car back, I don't know how to get in touch with them to do so. More

waited from 7am to about 9;20=opened late!!!! i waited for over 2hours for doors to open and work to begain on my car!!there were a lot of (we are sorry for the delay)but if you are to start work i waited for over 2hours for doors to open and work to begain on my car!!there were a lot of (we are sorry for the delay)but if you are to start work at a set time you should start at that time!!!! More

Not Bad experience - the service take long time - they forget to boot sticker for next service - they r not offering car wash like other branches - I want there 2 - the service take long time - they forget to boot sticker for next service - they r not offering car wash like other branches - I want there 2 time to do maintenance because System down More

Idiots! I came in because nobody returned my call or texts earlier in the week about having my new key fobs (bought online from Amazon) reprogrammed, since I I came in because nobody returned my call or texts earlier in the week about having my new key fobs (bought online from Amazon) reprogrammed, since I couldn't do it because the chip inside the key fob was damaged and broken as well as my spare key fob. I had to wait for two hours, after being told many times "sorry sir it will be just a few more minutes".... then I was told that the key fobs wouldn't work so I asked if San Leandro Dodge dealer (you guys) could provide me with two new key fobs, and I asked how much $ would they cost, and he said some outrageous price, so I said okay, then he says "we are all out", I couldn't believe the dealer ran out of key fobs! Such an inexpensive item! But charging me my life's savings! Making me wait in the hot summer sun for two hours! Inexcusable! More

It took them 2 days to do an oil change. They estimate the time it takes 2 hours, and up being the next business day around 330pm for which I never received a call that the car was ready. I c They estimate the time it takes 2 hours, and up being the next business day around 330pm for which I never received a call that the car was ready. I called 3 times to check if car was ready no answer. When I walk in the service area...there were 3 employees sitting around yawning. They didnt reset the next oil change on the car. They didnt rotate the tire. Now one tire pressure reads 25. More

Air bag recall I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at lea I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at least 15 minutes and they did not check my tire pressure. I had to wait an additional 10 minutes for that to be done. More

Oil Change Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. More

Service The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so dirty and dusty inside out, the problem is worse than when I dropped it off. No one tells you the progress of the vehicle when they have it in the shop. I left it there for over a week and half and feel like nothing even got done. More