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San Leandro Chrysler Dodge Jeep Ram - Service Center

San Leandro, CA

4.2
829 Reviews

829 Reviews of San Leandro Chrysler Dodge Jeep Ram - Service Center

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October 04, 2019

Lack of leadership I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom ar More

by jonathanwitham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elijah Ellison-Bolton
October 04, 2019

Fantastic first time service visit! I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the serv More

by randyjwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
October 04, 2019

Had to go 5 times for a simple recall Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he More

by jordycardenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elijah Ellison-Bolton, Genaro Vargas
September 18, 2019

Bad service 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... More

by lucerojonagarcia1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Gibbons
September 17, 2019

HORRIBLE CUSTOMERS SERVICE I had A appointment was their @7am wasnt seen Tell8 just to be told they may not get too my car.They lost my key. More

by D_WAYNEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Front desk
September 11, 2019

Took 4 days to accomplish nothing. I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't t More

by daniel7curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Gibbons
September 11, 2019

2-hour service appointment takes 24 hours I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was More

by MRSHAINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
September 10, 2019

shortage of staff no one was rude nor inpolite, but when it came down to check in it took at least one hour to get it done since there was only one costumer sevice rep More

by knifeparty510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn't get the name of the costumwr service Worker that helped me.
September 09, 2019

Not very pleasant So upon arriving I was not greeted even though two service representative walked past me. Then the wait was horrible. Once I finally spoke with Rick h More

by roxiehcky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Greenblat
September 08, 2019

Car sat for 4 days and nothing was done. I took my vehicle in for a issue with the Lifters and they claimed they couldn't hear it (even though it's as clear as day). They test drove the car a More

by DNLCRTS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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