San Leandro Chrysler Dodge Jeep Ram - Service Center

Had to go 5 times for a simple recall Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he said it was fine to drop it off earlier since i work before they open. So I took my truck the day of the appointment left my key in the drop box like they instructed me to do. Then I go on my way to work, at this point it’s 5pm and I haven’t heard back from them I called them because I need my truck and also need to know what’s going on. Someone answers and they transferred me to Elijah who’s on the RO as my service Rep he then tells me that nothing was done to the truck and that he doesn’t know why his name is in the RO so they had my truck all day and they didn’t even bothered to check why it was there. At this point I’m irritated and head down to the dealer to speak to a sup or manager and of course they’re a no one I can talk to so after arguing with all the service advisor there I finally came to an agreement with another advisor name Gerardo who gave me his word that if I went back on Monday everything would get done. So I come back Monday talk to a new service advisor they had it all day and of course nothing was done because they didn’t have “parts and special tools” for it. So now i have to bring it back in 2 more days, Wednesday’s come and I get Elijah as my service rep again. Around 4pm he calls me to tell me that my rear glass arrived broken and that I have to bring it back again in a week for them to order another rear glass. They should have check the glass before they even scheduled me to come in that day. I ask him about the recall and the check engine. And he tells me I don’t know what recall? Seriously that’s what my initial appointment was fun and if you run my vin or truck info it should show that it has a recall it’s not my job to tell you what’s needs to be done to my truck. Anyways another week goes by and I take it back again at this point alija walks away when I show up and genardo helps me this time everything finally gets done couldn’t get any paper work because “their system was always down”. I went back the week after to drop off another car for an oil change of course alija avoided me and walked away even though he wasn’t doing anything and made me wait for genardo to get off the phone. 2pm and they call me that the truck is ready I’m glad this got done the first visit head to the dealership to pick it up and when I pulled up the truck was parked out front I didn’t think anything of it. Ended up spending 20 minutes because they couldn’t find the truck or the keys i had to tell them the truck was parked out front and they left the key in it More

Bad service 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... More

HORRIBLE CUSTOMERS SERVICE I had A appointment was their @7am wasnt seen Tell8 just to be told they may not get too my car.They lost my key. I had A appointment was their @7am wasnt seen Tell8 just to be told they may not get too my car.They lost my key. More

Took 4 days to accomplish nothing. I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't t I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't think anything about it when I wasn't called on day 2. On the 4th day however I called. It took almost 9 tries to finally get someone and at one point I sat on hold for 40 min and never got helped. When I picked up my vehicle I learned that zero work had been done and the car had been sitting in the shop for no reason. I was never called or notified of this in any way. All that was done was a test drive. In no was does it take 4 days to test drive a car. This is completely unprofessional. More

2-hour service appointment takes 24 hours I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was an extended line of perhaps two dozen vehicles ahead of me, and the service advisor said I should leave it and come back because it may not be completed until late in the afternoon, or perhaps the following day because they were short staffed. He arranged a shuttle to take me home, which I appreciated. The following day, 24 hours later, I was notified the vehicle was complete. Again, the service advisor arranged a shuttle back to the shop. I paid the invoice, and the desk attendant said he would bring the vehicle around to the driveway, where he would turn it over to me. After waiting in the driveway for 10 minutes or so, I went back into the shop where I saw the advisor dealing with other customers. I also saw my vehicle in a service bay. I asked him what was happening, and he said no one could find my car key. I said I would be in the waiting room where he could bring the key when he found it. After another 15-20 minutes, I looked out the window and saw my vehicle in the visitor parking lot. As no service advisor was at the desk, I walked to the vehicle to see if he was still with the vehicle. It was locked, so I returned to the desk. Finally, after waiting some more, I received my key. When I returned to the vehicle and started it, a screen message popped up stating that "oil change required". Although that service had just been performed, the technician had not cleared this message and reset it for the future service. I went back to the service desk - my advisor was not in sight. I finally found an advisor at the vending machine near the parts counter and told him the situation. After five more minutes consulting other employees, he went me back to the vehicle, and after a few minutes the code message was cleared. In my opinion, an appointment should be honored, and the two hours of work should have been completed while I waited. In my opinion, this company is understaffed - there were extended periods where no service advisor was at the service desk. In my opinion, a professional service shop does not lose the key to a vehicle. In my opinion, a technician should clear the computer when a required service is completed. Consequently, I will forward these comments to RAM BusinessLink so they may be able to advise you how to resolve your service deficiencies. More

shortage of staff no one was rude nor inpolite, but when it came down to check in it took at least one hour to get it done since there was only one costumer sevice rep no one was rude nor inpolite, but when it came down to check in it took at least one hour to get it done since there was only one costumer sevice rep helping a long line of costumers, seemed like a good guy but he worked at a snail pase and so jaded that I felt sorry for him because I can tell management doesn't do jack sh*t to help him out. This location needs to go under a new management asap. More

Not very pleasant So upon arriving I was not greeted even though two service representative walked past me. Then the wait was horrible. Once I finally spoke with Rick h So upon arriving I was not greeted even though two service representative walked past me. Then the wait was horrible. Once I finally spoke with Rick he was a nice guy. More

Car sat for 4 days and nothing was done. I took my vehicle in for a issue with the Lifters and they claimed they couldn't hear it (even though it's as clear as day). They test drove the car a I took my vehicle in for a issue with the Lifters and they claimed they couldn't hear it (even though it's as clear as day). They test drove the car and then it sat for 4 days. I never received a call informing me of the completion and in fact i had to call them multiple times! Calling them was no easy feat either. I left multiple messages, never got a response and i called several times and got no answer, i was left on hold for 40 min (i hung up) and when i finally got someone they were standoffish and seemed irritated i called them. This is unacceptable i and i expect better service. All it would have taken is pressing 10 numbers on a phone and 4 words (your car is done). More

Customer service/tire repair About a month ago I bought 2 tires due to flats the right rear is the one that I have an issue with. I have already paid to have that tire put on & la About a month ago I bought 2 tires due to flats the right rear is the one that I have an issue with. I have already paid to have that tire put on & last week the right rear tire popped again & I tried to get it fixed but was told no one could help. I feel as though I shouldn't have to pay for another repair of the same tire that I bought a month ago, it still should be under warranty. More

Four trips to dealer to find there was no problem. I took my car for an oil change. The tech who did the oil change discoverers oil on the transmission housing suggesting some type of leak. I was tol I took my car for an oil change. The tech who did the oil change discoverers oil on the transmission housing suggesting some type of leak. I was told to bring the car back by 8am the following tuesday. I brought the car back on Tuesday and since I heard nothinh, I called back at five when I was finally able to reach the service adviser. I was told they wanted to put some dye in to help find the leak and they would have the car ready between 9 and 10. The service adviser was not in on Wednesday so a different adviser helped me. He said the car was not ready that they had to wash the bottom of the engine and put in the dye. Finally the car was ready to drive 100 miles and bring it back. On Thursday at 11am I brought the car back and was told they were too busy to look at it, being it back first thing on friday. I got there at 7am and fortunate for me I got the service manager Jose to help me. I explained my situation with this now being my fourth day back. He immediately had the car put up on the rack and inspected it himself. Since I had been very patient up to this point he immediately apologized for the situation, since I purchased the maintenance agreement that I did, I know as any one who is customer focused that he was more than likely embarrased. I hope that in the future I will be lucky enough to get Jose, he was able to inspect the car and have me on my way in an hour. I understand there is a lot of work happening in your shop, but I can't believe after doing what I was told to do that they were too busy to look at the vehicle. Four days of my time and inconvenience of not having a car is extremely frustrating. More