San Leandro Chrysler Dodge Jeep Ram - Service Center

Estimated time is just that........................ went in for breaks and tires. quoted about 2 hours. 6.5 hours later. no follow-up. no nothing. They are better than this. So disappointed. $2300 in th went in for breaks and tires. quoted about 2 hours. 6.5 hours later. no follow-up. no nothing. They are better than this. So disappointed. $2300 in their pocket. Been going here for years. That will now change. More

Horrible Service Took my car in for a recall the replaced my fuel pump. Then a week later my check engine light went on and they said it was my Evap pump now. Plus I t Took my car in for a recall the replaced my fuel pump. Then a week later my check engine light went on and they said it was my Evap pump now. Plus I told them my check engine light would flas before I star the vehicle they put me off like I didn't know what I was talking about. Long story short don't take your car here and my light is still flashing and I have to take it back again. That's not even all of it!! WORST CUSTOMER SERVICE More

Disappointing from one problem to multiple, scared to death when i drove the car ended dropping off the car around 1 am on my way home from work from one problem to multiple, scared to death when i drove the car ended dropping off the car around 1 am on my way home from work More

Horrible service department they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said i they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said it was fixed but they did nothing More

Efficient, Fast & Friendly Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! More

Horrible service Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple ti Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple times for over 30 mins, i was hung up on and never called back. Service department got into an accident in my car and did not tell me until the next day when i was calling them again to check on my vechicle. I will never take my car back there for service. Really baddd customer service More

Oil change and tire rotation We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we w We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we were charged for it. Additionally, we have tried to contact them and speak to a manager and no luck. An email was also sent and no reply. very displeased with service here. More

Service Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under warranty.. this dealership in san leandro im so disappointed very.. im gonna find a way to write a letter to your main office regarding this More

Efficient & Friendly Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete all the work in that same day. Everyone I encountered was very friendly. More

Very unprofessional and unorganized I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I went I was told it would take a few hours. I was told I could get a shuttle home, after waiting over an hour with no information on the shuttle I had to call for a ride. My appointment was at 8am and around 5:30 I started to call to figure out where my car was and what the hold up was. I got the run around and hung up on several times then next thing you know they were closed. I called the next day and the same thing, I was getting the run around, nobody knew anything blah blah blah. I asked to speak to a manager and was being sent to a full voicemail or was told they would give me a call. The next day I finally went up there and was told my car would not be ready for a few days then I was put into a rental car along with being promised a car was, which I never got and still no explanation. I went again for a simple oil change which includes tire rotation. Then I was told I could not get a tire rotation due to the bolt used on my tires even after providing the tool for the lug. The guy was just being super lazy. I was told my car had a recall and I needed to make another appointment. So I set an appointment for 2 days later that same day. I show up to my scheduled appointment, signed my car in and was told it would take a few hours. Still not being offered a shuttle service. I waited in the lobby area for a little over an hour and a half then I get a call saying they do not have the part needed to do the recall. Huh? Why would you schedule something if you don’t even have what’s needed? Why would you have me waste my time just to tell me that? Then the guy who scheduled the appointment tried to blame the parts person and argue me down instead of owning up to his mistakes and screw up. I will drive the extra mile to get better service. That place is a joke. More