I have experience a lot of frustration and seen a lot of unethical behaviors from the strange sales manger, Alex at the dealership. This guy has too many personal problems and he brings all of them to his work. He is unpredictable, forgetful, mean, and loses customers’ documents more frequently. The result is continuous major headache for sometime to deal with!
The other day someone broke the rear window of my new Cube S 2009 with only 514 miles on it, he took a carrying bag and its stuffs worth about $422, but the damage cost me $565.16 for the window and $290 for installation at the dealership. I do not know about the window, but $290 for installation is too much money. In this area, a new windshield and its installation costs somewhere, between $150 to $200 and for sure not $855.16. I think these people are too greedy and practice hit and run policy without any consideration for their customers. As a result, next time I will take my car somewhere else and my advice to you is to NOT DO ANY BUSINESS WITH THESE PEOPLE AT ALL. Save your sanity and stay away from these people! There are other dealerships around.