San Tan Ford

Abe Fall and others at San Tan were very easy to work with. We knew what we wanted in model and options having looked at many other dealers and on-line (2011 Mustang). Abe let us browse through their inv with. We knew what we wanted in model and options having looked at many other dealers and on-line (2011 Mustang). Abe let us browse through their inventory of all their Mustangs (largest we had seen in Phoenix metro area) . He knew we had a good understanding of the models and options, so simply answered our questions and let us explore without pressure. Once we finalized our choice, Abe was helpful letting us know our options and cost, and worked to get us the car we wanted. This was the most flexible dealership we found willing to work with the customer to deliver a car that was what the customer wanted instead of trying to muscle us into taking something on their lot. Very satisfied with the service we received. Always do your homework before buying a car as it's easy with the internet, and comparison shop between dealers. After a lot of homework we actually came to San Tan with the VIN of a car with the color/options we wanted that was at a different Phoenix dealership. Because they were so willing to provide the specific options and modifications we wanted, we asked San Tan to get the car. They did the modifications and made the sale very easy. Abe was extremely good about keeping in touch with me throughout the transaction, using email, text, and phone as I was traveling a lot that month. By the way - we signed the initial contract and put down the deposit in November. The incentives that month included a rebate of $1000 that was included in the initial price. Since I was traveling, and having to wait for options/modifications, we couldn't finally close the deal, pay the balance, and pick up the car until December. A day or so later I received a phone call from the finance people at San Tan letting me know I would be getting an additional $500 back from Ford as the manufacturer rebate had gone up in December. Obviously a very pleasant surprise. More

Jim was great to work with and the overall experience was by far the best sales experience I have ever had in purchasing a vehicle. Jim was able to give me great information via email & phone which was crit by far the best sales experience I have ever had in purchasing a vehicle. Jim was able to give me great information via email & phone which was critical to me to avoid spending long hours sitting in car lots. The price on my new F-150 was better than any other dealer in the valley. Overall great experience. More

I went to the dealership with an 8-year old Dodge Durango hopeful to trade it in and getting a used car. But thanks to Bill Stupar and Tim Hovik, they were able to put together a great deal for a NEW Ford Es hopeful to trade it in and getting a used car. But thanks to Bill Stupar and Tim Hovik, they were able to put together a great deal for a NEW Ford Escape. From the time I walked into the dealership to the time I left three hours later, I felt like I was buying a car from my buddy that lives next door. They were experienced and very friendly. I knew every aspect and option of my purchase, and they made me feel very comfortable. I felt like I was a rock star coming to buy three cars for my posse. Their follow up after my purchase was excellent also.Everyone should Buy American, and Buy at San Tan Ford! More

San Tan's attention to detail is very poor--lots of document mistakes, missing floor mats, and gross inattention to concerns. Once learned--one burned! I would never deal with San Tan Ford in the futu document mistakes, missing floor mats, and gross inattention to concerns. Once learned--one burned! I would never deal with San Tan Ford in the future and urge extreme caution by other potential customers. There are lots of other options in the Phoenix area that could do better. More

Well, the older reviews do not appear to agree with recent experiences. My wife and I were both treated well and listened to. In fact the sales person knew the way to a more ooptioned vehicle was to recent experiences. My wife and I were both treated well and listened to. In fact the sales person knew the way to a more ooptioned vehicle was to listen to what my wife wanted. I would recommend that this dealer be goven another chance. More

Well I have to say that I am difficult person to please, but who shouldnt be when youre paying a chunk of money on a truck. Everyone was so accomodating, I was so impressed by how I was treated and willing but who shouldnt be when youre paying a chunk of money on a truck. Everyone was so accomodating, I was so impressed by how I was treated and willing they were willing to work with me. They were reasonable and willing to put up with all the reasonable obstacles that I presented. Thank you for helping me and listening to me. More

I went to to dealership to inquire about a used Ford I went to to dealership to inquire about a used Ford Escape. I met sales associate: James Schuffert. What I found was the most pleasant and frien I went to to dealership to inquire about a used Ford Escape. I met sales associate: James Schuffert. What I found was the most pleasant and friendly car buying experience that I ever had in my 38 years of driving and buying cars. I NEVER felt pressured, was extended the UTMOST in courtesy and respect. As I sat at the sales table, EVERY employee that passed by me said,"Good morning" and asked me if I needed anything. I did NOT get the usual "Dealership Dance" where you start with the salesman who hands you off to another guy, then another guy etc. and by the time your are done, you are so frustrated, tired ans wish you never set foot in the door. When you do finally get to leave as they are locking up for the night, you feel like you just got "Chumped". I NEVER felt that at San Tan Ford. I would highly recommend you giving San Tan your business. I will recommend them to all my friends. I just wish that they were closer to my house (35 miles away). I would use them for all my service needs. Their motto is "It's all about you". They truly lived up to their motto in dealing with me. Dale More

As a woman, I would never buy a truck or car from your dealership. On several occasions I have come out to test drive the Ford F-350 Dually Diesel. One time in particular I was with my Man Friend. I re dealership. On several occasions I have come out to test drive the Ford F-350 Dually Diesel. One time in particular I was with my Man Friend. I requested the sales person and the test drive. Three salesman completely ignored me and only introduced themselves to my man friend. The truck was for me not him. I was the one paying, not him. I was the one already driving a Ford, not him. I was the one that had the horse trailer with living quarters to pull with it, not him. When I attempted to ask questions, the salesman always addressed my man friend. Go take a class on how to treat the women that want to buy vehicles. The surveys will tell you that it is us, the women that make the decision on buying the vehicle. I have bought all my vehicles by myself which included a 2000 Ford F350 Dually Lariat and a 2007 Dodge 3500 Dually. If you want to sell some vehicles, you need to learn more about your customer. Also note, your salesman do not even understand the product they are selling. Grant it, the engine is new this year on the diesels, but they could not even answer basic questions. Also, why is it that your dealership never has any brochures. My final note, which is actually a compliment, is for your service department. They are great, so far for the work completed on my 2004 Ford Explorer Eddie Bauer edition. If you haven't figured it out yet, I buy all the bells and whistles on my vehicles if the salesman respect me and can treat me like a good customer, as I am. More

WORST EXPERIENCE OF MY LIFE! THEY LIED, DAMAGED THE VEHICLE, VEHICLE DID NOT COME WITH AN OPTION THEY PROMISED. THEY WERE RUDE, CONDESINING, TRIED TO FORCE ME INTO A CAR I DID NOT WANT, EVEN GOING TO VEHICLE, VEHICLE DID NOT COME WITH AN OPTION THEY PROMISED. THEY WERE RUDE, CONDESINING, TRIED TO FORCE ME INTO A CAR I DID NOT WANT, EVEN GOING TO FAR AS TO PARK THE VEHICLE IN MY DRIVEWAY WHEN I WOULD NOT TAKE DELIVERY. I WOULD NEVER RECOMMEND THIS DEALERSHIP. More