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Sanders Ford Inc of Swansboro, NC - Service Center
Swansboro, NC
64 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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64 Reviews of Sanders Ford Inc of Swansboro, NC - Service Center
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July 31, 2017
Excellent Called the service department the morning of July 26 to schedule an appointment. Got the appointment same day at 10:45 am. Got there and was out at Called the service department the morning of July 26 to schedule an appointment. Got the appointment same day at 10:45 am. Got there and was out at 11:45 am. When I purchased my Fusion I also purchased the Premium Care package. It was well worth it. I walked out and did not pay a thing for tire rotation, oil change, multi point inspection. Plus they took care of a recall I did not know about. Emily Smith was wonderful to work with, she kept everyone waiting on their care informed of how much longer they would be. More
by Kimberly Taylor
Employees Worked With
Emily Smith
Helpful July 22, 2017
Service for 2003 F-150 Great experience working with Emily, service consultant and Paul, mechanic to maintain my 2003 F-150. I like the service rewards program and hope you Great experience working with Emily, service consultant and Paul, mechanic to maintain my 2003 F-150. I like the service rewards program and hope you do not discontinue it, helps offset the cost of maintaining my truck. Got my sights set on a F-350 in the next couple years, hopefully the hometown feeling, quality, and value continue! More
by Bill
Employees Worked With
Emily service consultant and Paul mechanic.
July 12, 2017
Worked with me to get the best price for tires. Emilie and staff were very helpful in getting me the best price for a new set of tires. Saved me over $300.00! Wow. Also they found an issue with the Emilie and staff were very helpful in getting me the best price for a new set of tires. Saved me over $300.00! Wow. Also they found an issue with the lug nuts when changing the tires. The staff explained the problem and even though they didn't have to did not charge me for a new set of lug nuts. I guess Ford Fusions have been having issues with their lug nuts expanding which requires them being replaced. This is not Sanders problem but Ford's, and Sanders Ford took it upon themselves to correct it. The Sanders Ford Team has it right when it comes to customer service. More
by Satisfied
Employees Worked With
Emilie Smith, PauL, And the staff of the Service Department. Don't know all their names.
July 07, 2017
Service needs As a former GM Dealer I appreciate good service. My wife and I were traveling home to Winston Salem from Emerald Isle. We had a problem with our Vol As a former GM Dealer I appreciate good service. My wife and I were traveling home to Winston Salem from Emerald Isle. We had a problem with our Volvo and stopped at the dealership. Emily and their service tech Steven helped us in a professional and timely manner. As a former dealer I know what it takes to be customer centered and Sanders is exactly that. Ted Johnson More
by ex GM Dealer
Employees Worked With
Emily Smith
June 29, 2017
Fantastic Service Traveling from out of town when a plate beneath the car loosened. I called Service at Sanders Ford, which took the car in immediately and fixed the p Traveling from out of town when a plate beneath the car loosened. I called Service at Sanders Ford, which took the car in immediately and fixed the problem in minutes at no charge. The service was fast, effective, and courteous. Can't say enough nice things and strongly recommend this dealer! More
by Very pleased customer
Employees Worked With
Emily Smith
June 20, 2017
Service department I received work on my 2009 Ford Edge today and the expertise of the service personnel was excellent. They gave me a price quote as well a s a time li I received work on my 2009 Ford Edge today and the expertise of the service personnel was excellent. They gave me a price quote as well a s a time line and they were dead on. Awesome personnel More
by Gunnyrl1
Employees Worked With
Emily Smith
June 19, 2017
Excellent service-excellent staff These folks will go out of their way to make you happy. From sales to service, they are quick, efficient and knowledgeable. Simply put, these folks ar These folks will go out of their way to make you happy. From sales to service, they are quick, efficient and knowledgeable. Simply put, these folks are outstanding! More
by Barb
Employees Worked With
Emily and Dteven in service dept, Richard Pearce
June 16, 2017
VERY friendly and helpful service staff. Visiting family in Swansboro and needed an oil change. Service personell were excellent. Friendly and very helpful. Asked if I also wanted a tire rota Visiting family in Swansboro and needed an oil change. Service personell were excellent. Friendly and very helpful. Asked if I also wanted a tire rotation (which I did but had forgot about). Good thing they asked. Found a nail in a tire and fixed. Not good on the interstate headed home. Thanks ladies for saving us from serious trouble heading home. More
by Thomas DeBrun
Employees Worked With
Service department ladies were 5 stars.
June 16, 2017
Battery Change Was able to call and bring in the vehicle without an appointment to see why it would not start without charging the battery. After they did a diagnos Was able to call and bring in the vehicle without an appointment to see why it would not start without charging the battery. After they did a diagnostic, they discovered a bad cell in the battery and replaced it. They also did a complete diagnostic to ensure that nothing else was causing a problem. The folks in the office and service area were both polite and knowledgeable. More
by Donald C Scott
Employees Worked With
Name not listed above
April 15, 2017
Great Service Department I had a catastrophic transmission failure on my 2006 Ford Ranger. The Service Department worked with me to get my truck back on the road at a price I I had a catastrophic transmission failure on my 2006 Ford Ranger. The Service Department worked with me to get my truck back on the road at a price I could afford. More
by Christopher Sparr
Employees Worked With
Emily
