Sanderson Ford

Great Customer Service I purchased a Certified used Ford Focus ST from Sanderson. They brought the car to my home to test drive and show me the features. They corrected a co I purchased a Certified used Ford Focus ST from Sanderson. They brought the car to my home to test drive and show me the features. They corrected a condition issue that would have prevented me purchasing. The vehicle was delivered in great shape, the follow up was excellent, the process was relatively smooth and painless. More

Used Car Inspection Today I tried to scheduled a used truck inspection for a 2006 Ford F150 XLT. Their phone number for service sent me directly to parts. After being tra Today I tried to scheduled a used truck inspection for a 2006 Ford F150 XLT. Their phone number for service sent me directly to parts. After being transferred too someone else. I was then transferred too Claudia in service. The second I said I was calling to set up an appointment for a Used Car Inspection. There was an audible click and I was disconnected. I called back and went through the same process. But this time Claudia picked up the phone and hung up on me without a word. I called back and went through the process again and asked to speak with a supervisor. Which I'm guessing is Claudia because the person I was transferred too picked up and hung up on me without saying a word. The next time I called I called their number for Sales. I explained what had happened and asked to speak with the manager. The person on the other end of the line was dead silent from the time I told him I was having a problem with the service department. They did not say they were going to transfer me or that they were going to talk to someone. Just dead silence on the other end. After waiting for a very long time on hold. I finally gave up. I am an easy going friendly guy. And in my 52 years I have never had a service experience like this. They could have just said they don't do Used Car Inspections or that they are too busy. But that would take a small amount of common courtesy. Something apparently not so common at Sanderson Ford. The man I spoke to in the Parts Department did his job as did the women he transferred me too. But Claudia and the Man in Sales failed miserably as did the supervisor whoever they may be. More

Brooke Dolph and team Looked for 2 months for a specific truck, went to all the dealers in Las Vegas and they all thought I was crazy, when I contacted Brooke, he had found Looked for 2 months for a specific truck, went to all the dealers in Las Vegas and they all thought I was crazy, when I contacted Brooke, he had found the exact truck I had been looking for in about 2 hours. Brooke and the Sanderson ford team put together a great deal and even brought the truck down to Las Vegas. Couldn't be happier with my purchase from Sanderson ford! George Drazich Las Vegas NV More

Website is misleading Sanderson Ford's website is misleading. In researching the Ford Fusion Energi, I found via the their website that they had the car I was looking for Sanderson Ford's website is misleading. In researching the Ford Fusion Energi, I found via the their website that they had the car I was looking for in their inventory and at a competitive price. The price was based on incentives, that were only available to lease transactions, but that fact was not communicated on the website. The result was that I drove across town, spent significant time with the salesperson and the technician learning the features of the car, only to find out that when we went in to work the numbers, that the price of the car was significantly different that what was communicated on the website. I find Sanderson's website communication to be misleading, lacking integrity and a affirmation of the stereotype of car dealers as manipulative. Very disappointing. 02/15/17 Update: I want to let you know that Sanderson Ford has changed their website in response to my posting efforts on FB and other sites. While they still made more than a few misleading statements/justifications in course of our public discussion, in the end they did modify their website to reflect a more accurate pricing. I can't say that I want to go buy a car from them now, but I do appreciate that they listened and acted appropriately. My recommendation, be thoroughly prepared and approach dealerships with caution and a critical eye. More

Fabulous Sales Experience Andrea was an absolutely fabulous lady to work with from the moment I connected with her to the time I signed my paperwork she was awesome. She busted Andrea was an absolutely fabulous lady to work with from the moment I connected with her to the time I signed my paperwork she was awesome. She busted her ass to make sure I was completely satisfied even after I switched through several different vehicles I can't thank her enough for all the help. Your a great person to work with thank you. More

Sold me a Chevy at a Ford Dealer!!! Andrea park was my sales person, and she was phenomenal. After I told them that having a Chevy on their lot was an eye sore and that they should just Andrea park was my sales person, and she was phenomenal. After I told them that having a Chevy on their lot was an eye sore and that they should just give the car to me for free, they didn't agree, but they did give me what I feel was a fair price and after a horrendous week of experiences at the end of the year and month at other dealers, it was refreshing to work with Andrea and Sanderson. They negotiated quickly and didn't waste my time and they treated me with the respect that the other dealers I dealt with sorely lacked. Great experience and who knows, if that new Ford Ranger is as cool as they say it will be, maybe I will put this Chevy Colorado right back where I found it and pick one up! More

Wouldn't even call us back! My son & I had a great experience when we purchased a "new" car but I couldn't even get the sales people to call me back when I started shopping used My son & I had a great experience when we purchased a "new" car but I couldn't even get the sales people to call me back when I started shopping used cars for my daughter. Seems there needs to be a lot of money involved or you aren't worth their time. I will take my business where it's appreciated/wanted. I have been trying to deal with Sanderson Ford for several months and they literally will not call you back! Yesterday the Internet Director sent me this email but still didn't care enough to pick up the phone and call me. "Who ever you talked to did not put you in the CRM and probably lost your number. Our fault. Thanks, Dave Tedder Internet Director Sanderson Ford Inc More

Sanderson Ford "-0" minus zero stars if there was one!! If there were minus zero stars that is what i would give the Don Sanderson ford dealership because they dont deserve anything more. Most important is If there were minus zero stars that is what i would give the Don Sanderson ford dealership because they dont deserve anything more. Most important is you have to TRUST the dealership you are buying your vehicle from and not be LIED to by them.Really How do you buy a car from someone who just lied straight to your FACE !!! How do you TRUST them from there on. Well i was the sucker that trusted them after they LIED to me. Historically,im finding out now, they have done this to many people after stopping taking some time and looking at reveiews. They have a bad reputation for doing this to many of even their hometown Glendale residents!!!! Purchased a used vehicle from Sanderson Ford and was greeted by a nice fat lie walking right into their trap. Mike Miller was our sales person and lied to us saying our loan was denied by the bank that we bank at. Mike said our institution denied our loan when months later we find that Sanderson Ford pulled a "quickie" on us and never sent it over to them.Our bank did prove it to use that Sanderson never sent it over to them so we confronted Sanderson on their lie and now all xxxx "break Loose" Mark Powell(Finance) did admit they NEVER sent it over to my band and boy was i upset , keeping my cool, Mark could not fix or even answer my questions, i figured if your gonna LIE to me,at least stand behind it,,tempers no flare up and shouting matches start going on between us like children, well, to say the least he claimed it was out of his pay grade and passed it over to Tom Collins which he told me He said you signed you knew what you were doing,Tom Very Angerly said to me there are other ford dealers you could do your business with in im not the only dealer in your area, I wish wished you would go somewhere else to do your business, I agreed,and said yes, I will do Just That !!! and take my business to a different ford dealership. Tom raised his voice several times at me angrily, and talked over me several chances not giving me opportunity to speak verbally overpowering me. It was his way or NO WAY . He also claimed he had done everything possible to fix my situation but also says tells me that my request was unreasonable and unethical, More

Repeat Customer Since 2008 I have purchased 7 vehicles from Sanderson Ford. Each time has been a pleasurable/no-hassle experience. Mike Gilbert listened to me and understood m I have purchased 7 vehicles from Sanderson Ford. Each time has been a pleasurable/no-hassle experience. Mike Gilbert listened to me and understood my needs. I've reached the point with mike that I can call him with my needs and he will call me back within hours with an answer. With my most recent purchase, After looking at the vehicle he'd selected for me, I went home. I called him later and said I wanted to buy. Mike called me a couple hours later. He had the financing approved and the vehicle detailed. It was a true, "sign and drive" experience. I am a customer for life! More

Horrible experience after giving them a second chance. I purchased a car from Samderson back in 2001 and was lied to by Andy Reese and said I would never go back. Well here we are in 2016 and I decided to I purchased a car from Samderson back in 2001 and was lied to by Andy Reese and said I would never go back. Well here we are in 2016 and I decided to give Sanderson a 2nd chance. I am from Yuma,AZ and bought a used 2014 Ford Focus threw Brandon Salts. Everything was done over the phone cause I wanted the car and the price wasn't bad. Well 4 days later I go up to sign the papers and look over the car. Showed Brandon some spots that weren't cleaned from the inside of the car from soda. After all he said the car was going to detailed and it wasn't. Well during the signing of the papers I questioned him on a warranty that I was being charged. He said when we go to finance it would be discussed in detail as to what it is about. Well we never went to finance cause he brought the papers in to be signed. He still never discussed or gave us anything on this "warranty" period. Well when we went out to look the car over a second time the car was still dirty and was being taken back a 2nd time to be cleaned. Being we had our 3 kids with us they were hungry. Well we left to go eat. When we came back Brandon Salts was gone after all that happened to be his last day working for Sanderson. Well I got the key from the receptionist and went to over look the car. It still wasn't clean and I didn't have time to wait a 3rd time so I left. When driving the car back to Yuma I noticed some issues that were missed during Sandersons pre-sale inspection. The car would jerk real bad when you would take off and the side molding on the windshield flew off. After contacting the service department and not getting my answers I took it to my local Ford dealership. They wouldn't touch it and told me to take it back to Sanderson. Well after Sanderson received my survey I received a call from John Pratt the sales manager asking what the issues were. I told him and he made a promise to re-detail the car and fill it with gas if and when I took it back. In the meantime he had someone from Yuma come out and glue that molding back on. After a few days of the car continuing to jerk on take off I went back into my ford dealer. Again they wouldn't help me because I didn't have any infomation on the warranty I was sold. So I contact John Pratt who put me in contact with Hector Estay who send me a picture of the warranty pamphlet with a phone number. So I call Hector Estay who speaks with his supervisor and tells me to bring the car into Sanderson and they will fix it. So that Saturday I drive 3 hrs to Sanderson. I get a rental from Andy Resse and I leave. That Friday I still haven't heard anything about my car and I get pulled over driving the loner cat from Sanderson. The registration is expired by 3 weeks. I call Andy Resse and he informs me that I will have to deal with it cause they won't renew the registration or get me a 3 day registration. Well because Sanderson didn't call me until Friday to tell me my car was done I have to work and can't pick my car up until the following week. Well that weekend was a nightmare with the loner. The brake light kept coming on and the car wouldn't go anywhere. Wouldn't have been so bad if I wasn't in traffic. Well I get the car moved off the road and park it. The next day I call Sanderson and now it's my problem to find a dealership and tow company to come tow the car. Small problem cause the car isn't registered to me so roadside assistance won't tow it. Well after disconnecting the battery the car is able to drive with the brake light on and brake system alert light on. Well Monday Mr. Pratt calls and informs me he is going to find someone to drive my car to Yuma and then figure out a solution with there car. I suggest to him they load my car on a flat bed tow truck and bring my car and pick there's up. Well that doesn't happen. Tuesday I just drive there car up to them and pull into service to get my car and it it's there. Well John Pratt calls me and says my car is in the front. Well I go to pick my car up and it's dirty. Well understandable cause it had rained that morning but still take it to the back and run it thru the car wash. Nope instead I just move my stuff over and thank them and leave. Well driving home I notice the inside of the car is dirty and there is soda spilled on a seat and the side of the center council and food trash in my car. Well I know it wasn't me cause I don't drink soda. To top it off the molding they fixed came off 2 hrs later on the freeway. Well I sent John Pratt a message but never heard back from him. All he was worried about was getting a good review from me. Well for the 2nd straight time he got a bad one. After getting back to Yuma I washed my car to notice scratches all over the doors on the passanger side and scuff marks on the hood. Then 4 days later the car started jerking again. Still haven't heard back from the service department or Sanderson. Will never recommend or go back to Don Sanderson Ford!!!! John Pratt is a liar. More