Sandia Toyota

The problem with the shift knob was rather frustrating and very time consuming. It took much longer than it should have because it wasn't until Anthony stepped in that there was any attention to detail. and very time consuming. It took much longer than it should have because it wasn't until Anthony stepped in that there was any attention to detail. Each time we brought up the concern and took the vehicle in people always said, "Just tell the guy in the window and he will get it taken care of." When we explained it to the numerous gentlemen we dealt with over the many months we always got the response, "We'll take care of it." However, it appears as though no one took the time to even listen to what the problem was and simply wanted to quickly get us on our way. It's apparent that the knobs were different and we were even asked "how are you going to pay for this?" which shows that the service advisors never fully grasped our situation. I truly appreciate Anthony and Tammy following up and showing some sincere concern for our complaint. The two did a lot, Anthony especially, to communicate effectively and make sure the issue got resolved. One major suggestion: improve communication with the customers. I honestly don't think it would have to escalate in the future if the initial contacts in the service center simply took more time to listen and absorb what the customer is saying. Also, I'm still not sure (nor is my wife) of what exactly was done at our 25k mile checkup (I believe that was what we took the vehicle in for but am just assuming). We get a card in the mail which notifies us that we are up for a service so we take it in. Make sure to debrief your customers about the services you provided. Obviously that is one of the big things Toyota is pushing, FREE SERVICE FOR 2 YEARS, so you should be sure to make your customers aware of what you're doing and what a great value they're receiving. It will only benefit you that customers are more aware of all the preventative maintenance you provide because we will see more value in our purchase and will be more inclined to buy a Toyota again. Basically, don't sell yourselves short. You can brag a little bit about all the things you're doing at no charge just by telling the customer. Ultimately, Anthony and Tammy's follow up has increased our confidence in the service center and we would still recommend your shop. More

Driver side seat belt receiver jammed, and I could not fasten my seat belt. Todd ordered the part, which arrived the next day, and scheduled my service for the following morning. Work was completed in l fasten my seat belt. Todd ordered the part, which arrived the next day, and scheduled my service for the following morning. Work was completed in less than an hour, and was covered by my warranty. I am especially pleased with the excellent communication and follow-up, and with the speed with which this was completed. More

Kelly was an excellent salesman and a pleasure to work with. I would recommend him to friends for sure. He does an outstanding job. The experience was friendly and low stress. with. I would recommend him to friends for sure. He does an outstanding job. The experience was friendly and low stress. More

Tony had taken time to show us around a Highlander when we were in for service on out Avalon a month ago even though we made it known that we were not going to buy right now. Wden we came back to purchase we were in for service on out Avalon a month ago even though we made it known that we were not going to buy right now. Wden we came back to purchase we ask for Tony. Abe his partner was very knowledgable. Both helped us without pressure. Fey was fery helpful in setting up our service and suppling info. We came to your dealership to buy because of the outstanding service we have received on our Avalon from Joe and Francisco in the service dept. We see the sales people when we buy, but we see the service dept. every 5,000 miles. Joe and Francisco have been surburb in providine our service to our Avalon and solving any problems we have had. I fell confident that if my wife came in for service alone that Joe and Francisco would see that she was treated fairly and professionaly. Joe and Francisco sold us on your dealership. Tone and abe sold uns the Highlander. More

Honest and straightforward about what I needed. They completed the work for the replacement of heater coil as instructed by company then discovered leak in water pump. Over nighted the part for me and completed the work for the replacement of heater coil as instructed by company then discovered leak in water pump. Over nighted the part for me and got the work done as quickly as possible. I really appreciated that it could be done as quickly as it was. More

The service department is so much customer oriented than it used to be. Customers are acknowledged within a minute or two after arrival. Attendants are courteous and efficient. Explanations regarding est it used to be. Customers are acknowledged within a minute or two after arrival. Attendants are courteous and efficient. Explanations regarding estimated wait time, possible necessary parts and labor, and estimated costs are provided up front. Service department personnel keep in touch with me as work progresses informing me of any unexpected findings. Since the beginning of this year, I can definitely see the improvements made in efforts by the dealership to ensure customer satisfaction and trust. I can truly say I will be a returning customer when the time comes to buy another vehicle. I can also feel confident about recommending this dealership to family and friends. I had many complaints about the service department last year and the year before. It is encouraging to think that someone pays attention when a customer is dissatisfied. Bravo to LHM Toyota for putting customers first! Cynthia Sheffield More

I came in on Dec 23rd, just intending to look. I had been in an accident and my truck had been totaled. I had bought my Tacoma from the same location and had great service before and had built relation been in an accident and my truck had been totaled. I had bought my Tacoma from the same location and had great service before and had built relationships with part of the staff. I can't think of any other location to buy a vehicle from. The staff at LHM Albuquerque Toyota, previously Karl Malone Toyota, have my business from now on. Thank you everyone. More

Alan Logsdon was fantastic! He was friendly, knowledgable and courteous. The service I received was fast and efficient! I will definitely return to this dealership. knowledgable and courteous. The service I received was fast and efficient! I will definitely return to this dealership. More

I bought the car at LHM Toyota and have always had it serviced at LHM Toyota. Staff is excellent and service department is first rate. serviced at LHM Toyota. Staff is excellent and service department is first rate. More

Thanks again for quick and courteous service. I always can count on the service at "Karl Malone," whenever I have a problem I can get my car in right away and get a solution. Thank you can count on the service at "Karl Malone," whenever I have a problem I can get my car in right away and get a solution. Thank you More