Sandia Toyota

On June 28. 2022, my wife and I were travelling from TX to OR to visit our daughter. About 70 miles east of Albuquerque, out 2018 Camry began showing that the l 2022, my wife and I were travelling from TX to OR to visit our daughter. About 70 miles east of Albuquerque, out 2018 Camry began showing that the lane departure system, the collision avoidance system and the headlight system had failed. I called our local dealer, asking for advice about whether to proceed on our trip or not. The service department there suggested that I contact a dealer near our location, and check with them. I called Sandia Toyota in Albuquerque, and spoke with a service writer, who passed my contact information on to the service manager, Anthony West. Mr. West called me within 10 minutes, and I explained the issue to him. He suggested that we stop at the dealership, and have the systems diagnosed. We arrived at the dealership about 40 minutes later, and Mr. West met us at our car as soon as he knew we had arrived. He discussed what had occurred with my wife, who had been driving, and asked if we had driven through any dust or other debris. We remembered having been behind a truck hauling sand and gravel just before the system failure messages began. Mr. West immediately began to clean a sensor on the front of the car, explaining that if it had become coated with dust or dirt, it could cause the car's internal computer to think the systems had failed when they had not. Mr. West cleaned the sensor, and the system failure messages disappeared. Mr. West was very cordial, very understanding, and obviously knew what he was talking about. He was VERY helpful, even providing us with the name and location of two different Toyota dealerships further along on trip route. If I lived in or around Albuquerque, I would unhesitatingly use Sandia Toyota for all my vehicle maintenance! SUPER job, Anthony West! More

Couldn't ask for better service. Special help from Josh and Todd. These guys are top professionals. Remarkably, they got all the work completed in one day! Special help from Josh and Todd. These guys are top professionals. Remarkably, they got all the work completed in one day! More

Josh provided great service today. He told me up front that they were running way behind. He told me up front that they were running way behind. More

I was there to inquire on how to turn in a lease car that I have. I had the contract with me. It gave me the purchase value. They wanted me to pay nearly $3000.00 more than what the contract said. What the I have. I had the contract with me. It gave me the purchase value. They wanted me to pay nearly $3000.00 more than what the contract said. What they were doing is them buying the car from Toyota and selling it right back to me for the high price. They even had me fill out a credit application. It struck me as odd as I wanted to pay cash for it. What they did was dishonest. I let there knowing what they tried to do to me. I went to the LHM dealer. He gave me an 800 number to call. They are sending me the paperwork to purchase it. I have purchased 6 Toyota's and 5 Lexus's in the past 2-5 years. That is the last time I will to do business with Sandia Toyota and the Company that owns them. Your Finance manager was in on this also. More

We were treated very well on our purchase of a new Camry. I needed something that was overlooked, pointed it out. It took some time to get them to do it because they’re busy. But they did it. They’re honest. I needed something that was overlooked, pointed it out. It took some time to get them to do it because they’re busy. But they did it. They’re honest. They’re good people. More

Everthing went very smoothly. Roberto was extremely efficient and took care of my car's needs. The service lasted approximately the time I was told it would. I stayed in the trail Roberto was extremely efficient and took care of my car's needs. The service lasted approximately the time I was told it would. I stayed in the trailer and waited. My only negative comment is that you have to like car shows because that's what was playing on the television. Fortunately, I brought my iPad and could watch what I wanted to watch which made the time go more quickly. More

William Worm provided outstanding service as my advisor for this service appointment made for the five month inspection of my Toyota Corolla purchased in February 2022. Wait time was less than an hour for for this service appointment made for the five month inspection of my Toyota Corolla purchased in February 2022. Wait time was less than an hour for performing this service. More

Name changed to Sandia Toyota but always excellent service. Perfect service visit , right on time, completed promptly service. Perfect service visit , right on time, completed promptly More

Natalya was an amazing service person. She listened and made sure I was taken care of. Really great experience with her! She listened and made sure I was taken care of. Really great experience with her! More

Joshua in servicecwas attentive to customer needs. Love it when they actually listen. Big thumbs up 🤗 Love it when they actually listen. Big thumbs up 🤗 More